Afrihost CAPPED ADSL Feedback (MTN)

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AfriGuy said:
I do see your point :(
Our team are looking into the Bundled accounts - can't promise anything, but I'm sure we will have something announced soon.
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:wtf:It just amazes me how AH create these fires for themselves, then pat themselves on the back after correcting their boo boo's they created in the first place. :wtf:
 
wingnut771 said:
:wtf:It just amazes me how AH create these fires for themselves, then pat themselves on the back after correcting their boo boo's they created in the first place. :wtf:
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I don't think we've done this in the past? Even if we did, I don't think it was our intention to come across like that.
 
Brokan? @ AfriGuy

http://www.speedtest.net/my-result/3379251318
Love the 20kb/sec down speed :D

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms sx762.dummy.porta.siemens.net [10.0.0.2]
2 9 ms 8 ms 8 ms 105-236-8-193-esr-lo.mtnbusiness.co.za [105.236.
8.193]
3 397 ms * 398 ms 41.181.201.94
4 397 ms 395 ms 394 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 393 ms 394 ms 395 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 392 ms 392 ms 392 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 416 ms 440 ms 417 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 416 ms * 414 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
9 420 ms 418 ms 417 ms 196.30.1.53
10 410 ms 409 ms 411 ms tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.25]
11 407 ms 410 ms 408 ms tengigabitethernet5-2.hr16.jnb6.za.mtnbusiness.n
et [196.31.63.206]
12 407 ms 408 ms 405 ms vlan9.ah-ha-2.za.mtnbusiness.net [196.30.42.133]

13 415 ms 416 ms 417 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
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sgs said:
Same in Parow and at another location in Brackenfell.

I'm on 6Mbps, latency is good, speed tests vary but usually around 1.5 to 2Mbps. Google services and other apps on my tablet randomly won't load. Other times they work again. Most irritating.

Something is seriously messed up somewhere. This started towards end of last week already.

Here's a test from yesterday as an example:
http://www.speedtest.net/my-result/a/766534923
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Same here (Brackenfell), been trying AH support which failed so I gave up and just hope it will resolve itself. My pings are fine but rarely get more than 2mbps on my 6mbps line. Eve online is also laggy as hell.
 
AfriGuy said:
I don't think we've done this in the past? Even if we did, I don't think it was our intention to come across like that.
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I was referring to other fires like giving away free bandwidth during a time when many of your customers are SUFFERING EXCESSIVE SHAPING because there is a bandwidth drought.

EDIT: You couldn't have waited one more month, where capacity would have been hopefully sorted, then release new pricing?

All you've done now is piss off the business and capped users in certain regions.
 
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wingnut771 said:
I was referring to other fires like giving away free bandwidth during a time when many of your customers are SUFFERING EXCESSIVE SHAPING because there is a bandwidth drought.
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Well... I got the free 100GB bandwidth but don't worry, the connection is too crap to be able to use it... at this pace it will expire before I even get to use 1MB of it.
 
We have received reports of increased latency for clients in the South Region (Cape Town, Port Elizabeth and other areas routing though our South Network). Affected clients may receive slow response from internet services. Our network engineers are investigating urgently, and we will post further updates as soon as we receive feedback. We apologise for any inconvenience affected clients may be experiencing.
 
The latency looks to be normalising in the South region. Our team is keeping an eye on things.
I'll run through as many posts as soon as I can guys :)
 
AfriGuy said:
Please paste up some speedtest and traceroute results so I can have a look at this for you.
The feedback from our team is that realtime services should be operating as per normal.
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Ok - how about the same feedback I gave your dev team and nearly a week later still no further resolution or explanation ?

Drumroll .... Axxess vs Afrihost - Axxess is perfect, Afrihost is sucking ...

18 March 7:48PM

Afrihost speedtest MTN CT http://www.speedtest.net/my-result/3379421480
Axxess speedtest MTN CT http://www.speedtest.net/my-result/3379443321

Axxess giving 18ms pings and 7.71Mbps (and they have admitted network problems) and Afrihost giving a pathetic 3.15Mbps and 24ms ping (and I'm told things are normal). Could you please explain how this is a quality unshaped capped product ?

The results seem to speak for themselves.

I'm sure you can understand my frustration at a daytime degraded product when your sister company seems to be almost perfect, same time of day, same speedtest.

Realtime services are NOT operating as per normal. That's for darn sure.

Why should I have to hop onto an Axxess capped account to stream video and have full linespeed this evening ?

I await feedback on my still open ticket YGL-739-​93214 which was supposedly escalated.
 
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I would love to see each ISP providing some speedtester on their website that is guaranteed to be as few hops from their users as possible and as fast as possible. I can't help but wonder about the MTN server on speedtest.net - is it really a better test than any other server in the same location?

I'm currently trying to bump my ADSL speed to 8Mbits/s and not sure whether the suddenly abysmal performance is due to the high frame error rate or the ISP or some Cape Town issue. I suspect the line just can't handle 8Mbits/s so will downgrade, but want to be doubly sure first. Having a sure way to test the speed just up to the edge of the backbone would help determine whether the line+exchange is a limitation or not.
 
Aessa said:
I would love to see each ISP providing some speedtester on their website that is guaranteed to be as few hops from their users as possible and as fast as possible. I can't help but wonder about the MTN server on speedtest.net - is it really a better test than any other server in the same location?

I'm currently trying to bump my ADSL speed to 8Mbits/s and not sure whether the suddenly abysmal performance is due to the high frame error rate or the ISP or some Cape Town issue. I suspect the line just can't handle 8Mbits/s so will downgrade, but want to be doubly sure first. Having a sure way to test the speed just up to the edge of the backbone would help determine whether the line+exchange is a limitation or not.
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Why not just grab a free 1gig Web Africa to test?
 
AfriGuy said:
The latency looks to be normalising in the South region. Our team is keeping an eye on things.
I'll run through as many posts as soon as I can guys :)
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Well if 243ms is the new normal for AH international, you would be right.
 
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Chevron said:
Why not just grab a free 1gig Web Africa to test?
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I have indeed done that, at one point it just plain disconnected during a VoIP call, Afrihost connected within seconds after that and all was well, if still slow. It's generally been faster during the day though.

It's almost certainly my line, my own issue, but I'm optimistically hoping it's instead a timely coincidence of many bad things.
 
This while thing surely all relates to capacity. Afrihist are aware of the issue in the south.

Question is when are they gonna do something about it?
 
Damn, when did AH start bundling 40Mbps lines so cheaply? How the hell do they manage to sell it R400 cheaper than Telkom?

I'm seriously contemplating moving my line over to them, what's the consensus with the people who have their lines with AH? Have there been any issues?
 
AfriGuy said:
We have received reports of increased latency for clients in the South Region (Cape Town, Port Elizabeth and other areas routing though our South Network). Affected clients may receive slow response from internet services. Our network engineers are investigating urgently, and we will post further updates as soon as we receive feedback. We apologise for any inconvenience affected clients may be experiencing.
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What exactly are they going to investigate?...the link graphs showing a saturated CT IPC...lol

The problem here is that Afrihost thinks they dealing with joe public on these forums, well the majority are not and hold jobs in the tech sector.

Stop trying to give us false hope...the problem is lack of IPC capacity in cape town. So just tell us...guys the problem is not going to be resolved until more IPC comes online, instead you making these poor CT peeps run to support, performing line tests etc. Come on, we know there are only two solutions, more IPC or shape the death out of everyone to keep the IPC links below saturation to keep latency in check.

So when you say they are looking into it you actually mean they implementing more aggressive shaping...because that is the only thing that would make latency stable under a saturated link situation.
 
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eddief1 said:
What exactly are they going to investigate?...the link graphs showing a saturated CT IPC...lol

The problem here is that Afrihost thinks they dealing with joe public on these forums, well the majority are not and hold jobs in the tech sector.

Stop trying to give us false hope...the problem is lack of IPC capacity in cape town. So just tell us...guys the problem is not going to be resolved until more IPC comes online, instead you making these poor CT peeps run to support, performing line tests etc. Come on, we know there are only two solutions, more IPC or shape the death out of everyone to keep the IPC links below saturation to keep latency in check.

So when you say they are looking into it you actually mean they implementing more aggressive shaping...because that is the only thing that would make latency stable under a saturated link situation.
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couldnt have said it better myself.

the whole "oh noes your line is bad please post tracert and pings and call support" means nothing right now
 
Jip. Just tested with Web Africa.
Instantly went to 423kB/s on Nttp
AH went eventually to 180kB/s and fluctuated between 98 and 220kB/s.

Is somebody counting, because AH is being knocked out.
 
RoMark said:
Jip. Just tested with Web Africa.
Instantly went to 423kB/s on Nttp
AH went eventually to 180kB/s and fluctuated between 98 and 220kB/s.

Is somebody counting, because AH is being knocked out.
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Same here, Webafrica line speed. AH well, we know what the problem there is...
 
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