Afrihost CAPPED ADSL Feedback (MTN)

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AfriMan said:
We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.
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18th will be the one month anniversary of my open support ticket, can I at least get a cupcake to celebrate this important milestone in my "baby's" life? .....

on the upside this feedback is infinitely more proactive than the support desk; apparently a quality assurance manager was assigned to contact me on 4 April ... glad I didn't hold my breath
 
NarrowBandFtw said:
18th will be the one month anniversary of my open support ticket, can I at least get a cupcake to celebrate this important milestone in my "baby's" life? .....

on the upside this feedback is infinitely more proactive than the support desk; apparently a quality assurance manager was assigned to contact me on 4 April ... glad I didn't hold my breath
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That's terrible. I think we chatted about this over PM. Will run over that again for your details and follow up this QA query.

Sorry about that :(
 
AfriMan said:
I've got some really bad news, guys.

We've been informed by Telkom that they can't install the IPC upgrade in the South today. They have now promised that they will do so by the 18th of April (about a week or so from now). We're really disappointed with this, and we'll continue to follow this up to see if anything can be done to speed this up with Telkom or if we can at least confirm this new date from them.

This will affect IPC delivery in the East as well, as both orders are concurrent, and should be delivered roundabout the same time.

I'm truly sorry about this, and I can understand that some clients are going to feel very upset about this. I promise that we've done our best to get commitments for today, and as far as we knew (up till just now) everything was confirmed for delivery today.

I'm definitely available by PM if anyone wants to discuss how they feel about this delay, and obviously we'll discuss this here in our threads.

Really, truly sorry about this additional unforeseen delay :(
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I really hope it happens before the 25th. Last month I spent double my normal expenditure on internet (other ISPs), and this month I'm just biting the bullet. IPC after the 18th = cancellation from me.
 
kripstoe said:
I really hope it happens before the 25th. Last month I spent double my normal expenditure on internet (other ISPs), and this month I'm just biting the bullet. IPC after the 18th = cancellation from me.
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That would be terrible - I'll miss our awesome PM convos :)

I'm pretty sure this can't be delayed again - I'm sure all stakeholders are now aware of that.
 
What have you guys done? Busy downloaded a NZB at 1.0MB/s :D

How come I can download an NZB at 1.0MB/s but battle to stream an SD signal from most online streaming sites (NTV.MX) I know that there are many factors that can influence download speed, but it just doesn't make sense. Are they different protocols where one is shaped and the other not?
 
AfriMan said:
That would be terrible - I'll miss our awesome PM convos :)

I'm pretty sure this can't be delayed again - I'm sure all stakeholders are now aware of that.
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Ya, ideally I'd want to stay. But it doesn't make sense if things doesn't improve. ☺
 
getafix33 said:
What have you guys done? Busy downloaded a NZB at 1.0MB/s :D

How come I can download an NZB at 1.0MB/s but battle to stream an SD signal from most online streaming sites (NTV.MX) I know that there are many factors that can influence download speed, but it just doesn't make sense. Are they different protocols where one is shaped and the other not?
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NNTP and P2P will be less affected by latency - if at all. Realtime services like streaming would be extremely sensitive.
 
Has the planned IPC upgrade happened? If not when it does would realtime streaming be better?
 
Electric said:
But the conversations you'll miss.
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Well... yes. Have always had nice feedback from the AH support guys on this forum. I have not always agreed with them and have vented my frustrations via PM.

But I'm sure non-AH clients can also PM Afriman. :)
 
kripstoe said:
Well... yes. Have always had nice feedback from the AH support guys on this forum. I have not always agreed with them and have vented my frustrations via PM.

But I'm sure non-AH clients can also PM Afriman. :)
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Anyone can PM me at any time. I'm always up for a chat :)
 
Riddle me this; The free 1GB trial seems to be performing at double the speed than the 100GB Capped

Whats going on here?
 
RoosTa said:
Riddle me this; The free 1GB trial seems to be performing at double the speed than the 100GB Capped

Whats going on here?
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Ja, was trying to watch NTV.mx last night. Was totally unwatchable. Buffering every 10-15 secs. Very frustrating.
 
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