Afrihost CAPPED ADSL Feedback (MTN)

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Also had issues with AH capped account wrt not getting full speeds on my 20 meg adsl2+ line.
Both WA (IS) and Axxess (MTN) give better performance somehow. Gave up with AH and stayed with Axxess with WA as backup
 
Anyone else having connection/syncing issues since this morning in the cape town region? I phoned telkom in the afternoon to try a port reset, it seemed to fix the issue for a bit but now SNR and Line Attenuation seem to be off quite a bit:

Downstream Upstream
SNR Margin: 6.5 8.0 db
Line Attenuation: 41.0 31.0 db
Data Rate: 1984 256 kbps

Should be showing around 28 for SNR and 35 for Line Attenuation and 2048 since it is a 2mb line.

Your SNR is poor but still within acceptable limits (we generally prefer 12dB or higher for best results, but anything over 6dB is workable).

Is this on a 2Mbps line? Looks like the synch is the problem, so may be a problem at the exchange :(
 
Do you guys pro-rata the capped account? My WebAfrica account has 700MB left - and the 1st is far.

All our data is charged on a pro-rata basis. So we charge you only for the data you would "reasonably" be able to use between today and month end. Then you get the full month's data for the next full month.
 
Also had issues with AH capped account wrt not getting full speeds on my 20 meg adsl2+ line.
Both WA (IS) and Axxess (MTN) give better performance somehow. Gave up with AH and stayed with Axxess with WA as backup

Axxess run on the same backbone as us, so the experience you have with them should be replicable on our network. If you're keen on looking into this further, I would be happy to run more tests with you :(
 
Sidious28 , get telkom to come have a look at your line boet.

Your line is not syncing at 2048... also your SNR is on the Border.

You need 6SNR to keep it stable. if the wind blows a bit heavy or it starts to rain or storm. THen the SNR will fluctuate quite a bit, depending on your line quality. Most People with a good line will fluctuate with 1-2 SNR either up or down.

A fairly medium line might... up / down by 3 SNR, a bad line can go worse... maybe 4-5 SNR up and down.


So your 6.5SNR depending if it goes up a bit to 7.5 and then later down to maybe 5.5SNR should be fine, but it's borderline, Once it reached 4SNR your line drops like a sack of bricks on your modem.



Telkom must come check your line and get it up again. Anything above 10 should be fine (unless your line is in bad condition, which would mean it drops by 4-5 SNR randomly) . If it's a good line. 10 is perfect, going down to 8SNR and maybe up to 11SNR at times. Which is stable enaugh.
 
Sidious28 , get telkom to come have a look at your line boet.

Your line is not syncing at 2048... also your SNR is on the Border.

You need 6SNR to keep it stable. if the wind blows a bit heavy or it starts to rain or storm. THen the SNR will fluctuate quite a bit, depending on your line quality. Most People with a good line will fluctuate with 1-2 SNR either up or down.

A fairly medium line might... up / down by 3 SNR, a bad line can go worse... maybe 4-5 SNR up and down.


So your 6.5SNR depending if it goes up a bit to 7.5 and then later down to maybe 5.5SNR should be fine, but it's borderline, Once it reached 4SNR your line drops like a sack of bricks on your modem.



Telkom must come check your line and get it up again. Anything above 10 should be fine (unless your line is in bad condition, which would mean it drops by 4-5 SNR randomly) . If it's a good line. 10 is perfect, going down to 8SNR and maybe up to 11SNR at times. Which is stable enaugh.

I think it's important to remember that distance to the exchange also affects the effectiveness of the modulation for higher speeds. You'll sometimes see that dropping your line sync will improve your stats. Really depends on the individual situation.

Reporting to Telkom (or to us so we can log with Telkom if we manage your line) is definitely the way to go here.
 
Axxess run on the same backbone as us, so the experience you have with them should be replicable on our network. If you're keen on looking into this further, I would be happy to run more tests with you :(

Afrihost claimed that Axxess and Afrihost ran separate bandwidth prioritizing rules, making them different. I assume by your post, that this isn't the case anymore?
 
Afrihost claimed that Axxess and Afrihost ran separate bandwidth prioritizing rules, making them different. I assume by your post, that this isn't the case anymore?

It is true, but we run on the same network backbone, which is MTN. However, they manage their accounts and rules independently of us. I was saying that if he can achieve full line speed on Axxess, then in theory this should be possible with Afrihost as well.
 
I have now tested the Afrihost Capped account on another ADSL line in Jhb (my other line is in Pretoria), on a DSLAM that gives me very consistent throughput. It syncs 10 mbps with 13dB SNR and <30dB attenuation.

International streaming of SD news streams is stuttering still. Changing to a VPN or a different ISP solves the problem yet again.

Afriman, I will submit a support ticket, but there are too many things pointing at your international back haul not being up to scratch.
 
My p2p is perfect at 211kb/s but my real time browsing is so retarded I am considering changing because this is not Pure Internet Joy.

It's been like this now for about 4 days.

Tried a wa and cybersmart test account bam problem resolved.

Please be honest and tell me if there is anything we should be aware of regarding capped performance with real time browsing fb etc.
 
My p2p is perfect at 211kb/s but my real time browsing is so retarded I am considering changing because this is not Pure Internet Joy.

It's been like this now for about 4 days.

Tried a wa and cybersmart test account bam problem resolved.

Please be honest and tell me if there is anything we should be aware of regarding capped performance with real time browsing fb etc.

There shouldn't be any issues with Capped DSL performance. We need to see what the issues relating to performance would be. I would imagine that if you can max your line on P2P then throughput is not an issue, so it could be latency based. Have you run any tests I can look at, like the Network Test App?
 
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