Afrihost CAPPED ADSL Feedback (MTN)

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Looking a bit better than usual at the moment. Getting 12mbps out of 20.
Suppose everybody is busy braaiing after the rugby :)
 
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If this nonsense isn't fixed, or in the very least, if a precise date for the upgrades hasn't been given by the 25th, I'm gone. Simple. As. That.

The level of performance, and lack of communication, has been nothing short of disgusting. Afrihost is not a monopoly, and it really isn't difficult to go elsewhere.
 
Things are working great for me at the moment for a change. :)

I only have a 2Mb line though.
 
AfriGenie said:
For the most part our network is able to cope under the current load, but we are still seeing occasional spikes in bandwidth demand - usually in the early afternoon and early evening - and this causes issues as speeds then drop for everyone. :(

These jumps in demand are difficult to predict, and are quite problematic, as I am sure you have seen.

You have every right to be disappointed, you should be seeing better performance from your ADSL line, and I hope that once our upgrades are finalised, we can get you back up and running and the speeds you should be getting.
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Looks like it's definitely better this morning :)

http://www.speedtest.net/my-result/3842966422
 
Kayoss said:
If this nonsense isn't fixed, or in the very least, if a precise date for the upgrades hasn't been given by the 25th, I'm gone. Simple. As. That.

The level of performance, and lack of communication, has been nothing short of disgusting. Afrihost is not a monopoly, and it really isn't difficult to go elsewhere.
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+1, who will you move to though?
 
ChadKay said:
+1, who will you move to though?
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Probably WebAfrica..

Yes, they shape their capped accounts, but so do Afrihost (whatever they wish to call it). At least they're honest about it though. P2P and NNTP are shaped during the day, and everything else is supposedly smooth sailing. I'd much rather know what I'm getting, then be left in the dark on AH.

I mean, I don't think we're asking for much... I'm not even saying that AH should 'magically' get their additional IPC installed immediately. We have to be realistic and understand that it isn't a 2 second fix, and that there's nothing they can do about that. Granted, no ISP should EVER find themselves in such a position. Afriman/guy keeps singing the praises of their management and engineering team, wrt network planning and so forth. Clearly they're not very good at what they do! This isn't the first time they've found themselves in this position (this year alone). Just give us a date! It isn't possible that nobody in management has a more precise date than "a few weeks".

My point is that the new IPC isn't going to get installed suddenly. Afrihost staff are not going to rock up at work on Monday only to find that Telkom have completed the upgrades! When it's even close to being completed, they'll be very vocal about how much longer it's going to take. "Just 3 more days guys!" "It'll be done this Friday" etc.. Instead, the best they can tell us is "in a few weeks". That clearly indicates that these upgrades are far from being immanent.

Oh! and just one more rant that I need to add.. @Afriman/guy, can you please tell Gian, and the rest of your AH management team, to stop making you turn these forums into a propaganda zone! I actually cringe every time I see you guys sing their praises.

"After winning every award known to man, Gian told us that we need to do better.."
"Our management team is committed to delivering the highest level of customer satisfaction" (AH dictionary: "customer satisfaction"/noun: another term for "profit")
"In a simple team building exercise, our engineers proved the existence of the Higgs Boson particle, using nothing more than a toothpick, and a pickled cucumber"

It's pathetic! You have openly admitted that you have insufficient capacity. If Gian cared (even just a little bit), then Afrihost would stop accepting new clients until such time that the network can support it. You're actively seeking out new customers, when your network is (admittedly) incapable of providing the service to your current customers... because you care... about profit.
 
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+1
Afrihost are becoming more and more a sad joke. In my eyes whoever is putting their business in their hands must have their head checked . The fact that Afrihost representatives on the forum lost all integrity doesn’t help as well . The whole thing put into question MYBB ISP of the year . Afrihost use it to attract new client while they don’t even have capacity for the old ones . (talk about integrity )
 
I don't know so much about the isp of the year thing. I read on one of the other isp pages that they claim to also have won isp of the year for the last few years. Wondering has anyone received official word from mybb. I don't recall an article.

Anyway if you guys are not happy right now you could always drop your accounts to 1gb free and then get another account elsewhere. I am happy with afrihost for now. Don't like how some ISPs offer night time data. I like using my data when I want.
 
DeathStrike said:
I don't know so much about the isp of the year thing. I read on one of the other isp pages that they claim to also have won isp of the year for the last few years. Wondering has anyone received official word from mybb. I don't recall an article.

Anyway if you guys are not happy right now you could always drop your accounts to 1gb free and then get another account elsewhere. I am happy with afrihost for now. Don't like how some ISPs offer night time data. I like using my data when I want.
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http://mybroadband.co.za/news/general/110712-2014-mybroadband-awards-winners-announced.html
 
I'm having a lovely buffer session this afternoon on twitch.tv

http://i.imgur.com/wsuEs3X.png - red means it's time spent buffering

Meanwhile full speed on a speed test

2735055113.png


And a traceroute thrown in for good measure...

Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     9 ms     7 ms     7 ms  105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
  2     9 ms     9 ms     9 ms  41.181.201.94
  3    11 ms     8 ms     9 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  4     9 ms    10 ms    10 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  5    12 ms     9 ms    10 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  6    31 ms    31 ms    32 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  7    29 ms    30 ms    29 ms  196.44.31.97
  8    30 ms    29 ms    31 ms  196.30.1.53
  9    29 ms    30 ms    29 ms  196.31.220.25
 10    30 ms    30 ms    30 ms  196.31.63.206
 11    32 ms    30 ms    30 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    29 ms    29 ms    29 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
Kayoss said:
Probably WebAfrica..
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Why would they They already Apologized for What more do you want. They swear everything will be good again. Promise!!! Canceled and moved on don't have time for sweet talking liars that take money for a service they know full well they cant deliver.
 
Leatherman said:
I have been with CW now for the month. so far I am VERY happy.
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It's a pity that they don't offer capped accounts. I only use 150-200gb per month, and I'm not in the mood to spend R1299 for that much data. The other option is to give up my 40mb line, and go down to something much slower, which I'm not prepared to do either.

So CW is a no-go for me.. In saying that, I have only heard good things about them.
 
Kayoss said:
It's a pity that they don't offer capped accounts. I only use 150-200gb per month, and I'm not in the mood to spend R1299 for that much data. The other option is to give up my 40mb line, and go down to something much slower, which I'm not prepared to do either.

So CW is a no-go for me.. In saying that, I have only heard good things about them.
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CW are now offering capped for MYBB but you'll have to contact them .
 
Yes that is a pity Sorry. But I would rather go trough some teething problems with them since they only started up.
My second choice will be Web Africa as the times I had capped accounts with them I knew what to expect and my downloads got scheduled for midnight to 6 and never had any issues.
 
I think we can all agree that our ADSL accounts have not been as fast or reliable over the past few weeks as they should have been, my own Capped account has crawled at times, but we have never lied about the network status. At some points conflicting information may have been provided by our Support Channels, but we have done our best to let everyone know that this is a temporary issue, and that we are pushing hard to get our network sorted and working at the levels our clients expect.

I would definitely not expect any client to remain with us if we cannot provide the service that they need, and it does sadden me to see each person leave, but if you feel another ISP provides a superior service, you are fully within your rights to switch over to them.

Both AfriMan and AfriGuy have repeatedly backed our network when it is running as it should, and I have to agree with them, that when our network is running as it should, I believe that our ADSL products remain some of the better options out there. This is why it is tough to push through these past few weeks.

Soon the upgrades will be in place, and things will start improving dramatically.
 
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