Definitely not great results going by this test.
I'm assuming general tests are showing poor speeds? How is it your latency performing?
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Afrihost CAPPED ADSL Feedback (MTN)
- Thread starter eddief1
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Definitely not great results going by this test.
I'm assuming general tests are showing poor speeds? How is it your latency performing?
I think you're trying to imply a level of collusion or conspiracy that's a bit far fetched. Yes, I do agree that the reports here are concerning and we're looking into them. But if you look at the number of people complaining, versus the number of Business users and overall ADSL users, it's very small. It's really a management decision to determine whether this is going to be useful.
We do post statuses when we encounter issues with significant impact that we feel warrants a notice. I'm not saying that issue we're talking about here doesn't but that hasn't been established yet in terms of the number of affected clients and the extent to which they are affected.
sand_man
Honorary Master
All looks pretty normal, so I'm guessing it's throughput that is poor
Yeah, I've sent you a PM. Clearly my line is being shaped/throttled/incorrectly allocated to an uncapped profile.
I pulled a fair amount of data over the weekend and then performance dropped substantially and has been ever since. It's a capped, unshaped account but exhibits characteristics of an abused uncapped account being managed...
Correct me if I am wrong...
So far the majority of these reports are from MyBB and we are openly discussing this here. I think that acknowledges an issue which so far has been raised here. As I've said, if we saw the same level of reports on other channels, but especially from support requests, citing similar symptoms in rapid succession, it would be a difference scenario.
If you are on Capped then there can't be any shaping, as there is no ruleset to engage or activate shaping. I can check your profile to confirm, in case you recently upgraded or something like this. But if not I'm fairly confident you are not shaped in any way.
sand_man
Honorary Master
90% of your users wouldn't know or care if your network was running at 10%-20% of max speed though.
The tech savvy and heavy loaders on myBB know and care cause we watching closely!!!!
But why am I getting almost full speeds on WA tho?
UPDATE (Other line from same building) :
Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms HOME [192.168.4.253]
2 9 ms 8 ms 9 ms 105-236-10-65-esr-lo.mtnbusiness.co.za [105.236.10.65]
3 33 ms 33 ms 33 ms 41.181.221.254
4 26 ms 26 ms 26 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 34 ms 34 ms 33 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 27 ms 27 ms 66 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 50 ms 49 ms 50 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 55 ms 56 ms 49 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
9 58 ms 57 ms 55 ms 196.30.1.39
10 49 ms 49 ms 49 ms 196.31.220.21
11 57 ms 57 ms 57 ms 196.31.63.202
12 50 ms 50 ms 53 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 56 ms 56 ms 56 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
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90% of your users wouldn't know or care if your network was running at 10%-20% of max speed though.
The tech savvy and heavy loaders on myBB know and care cause we watching closely!!!!
Many of our clients are tech savvy, but may not choose to engage over forums. When I've filled in for the Twitter and Facebook peeps in the past, many clients are developers, web designers and have a technical background. I wouldn't make that assumption.
It's interesting, because the hop we're talking about is not on our network. This test does show higher latency within our network, but should not be terrible enough to make performance as poor as what you've seen from earlier tests.
sand_man
Honorary Master
I didn't say the remaining 10% were myBB forumites. I said 90% of your client base probably doesn't care or know.
When you test with the WA account, do you by any chance dial it up in bridged mode - or do you change it on the router itself?
Change it on the router itself.
I still think it's a big generalisation. If you look at the demographic of our client base, purely in terms of gender and age, our clients are mostly from a tech savvy slice of the population.
Internet_Junkie
Active Member
10Meg line
Target Name: afrihost.com
IP: 197.242.144.102
Date/Time: 2014-11-11 12:03:15 PM to 2014-11-11 12:03:25 PM
1 1 ms 2 ms 2 ms 1 ms 2 ms 1 ms 2 ms 2 ms 1 ms 2 ms [192.168.0.1]
2 10 ms 10 ms 8 ms 10 ms 8 ms 12 ms 11 ms 14 ms 9 ms 10 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.6.193]
3 14 ms 15 ms 17 ms 16 ms 29 ms 17 ms 14 ms 21 ms 18 ms 15 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 20 ms 19 ms 16 ms 17 ms 20 ms 17 ms 20 ms 20 ms 20 ms 21 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 15 ms 18 ms 15 ms 18 ms 17 ms 15 ms 19 ms 15 ms 16 ms 17 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 19 ms 52 ms 16 ms 19 ms 17 ms 17 ms 17 ms 31 ms 17 ms 16 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 20 ms 15 ms 16 ms 20 ms 14 ms 17 ms 23 ms 15 ms 19 ms 16 ms [196.44.31.99]
8 17 ms 17 ms 16 ms 19 ms 16 ms 18 ms 25 ms 16 ms 16 ms 19 ms [196.31.220.8]
9 21 ms 17 ms 16 ms 16 ms 19 ms 20 ms 18 ms 17 ms 15 ms 17 ms [196.31.220.25]
10 18 ms 16 ms 19 ms 26 ms 31 ms 17 ms 24 ms 16 ms 19 ms 16 ms [196.31.63.206]
11 17 ms 16 ms 17 ms 17 ms 21 ms 20 ms 28 ms 19 ms 24 ms 20 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 26 ms 18 ms 17 ms 16 ms 20 ms 17 ms 15 ms 18 ms 17 ms 18 ms cms-gm.afrihost.com [197.242.144.102]
Ping statistics for afrihost.com
Packets: Sent = 10, Received = 10, Lost = 0 (0,0%)
Round Trip Times: Minimum = 15ms, Maximum = 26ms, Average = 18ms
Target Name: afrihost.com
IP: 197.242.144.102
Date/Time: 2014-11-11 12:03:15 PM to 2014-11-11 12:03:25 PM
1 1 ms 2 ms 2 ms 1 ms 2 ms 1 ms 2 ms 2 ms 1 ms 2 ms [192.168.0.1]
2 10 ms 10 ms 8 ms 10 ms 8 ms 12 ms 11 ms 14 ms 9 ms 10 ms 105-236-6-193-esr-lo.mtnbusiness.co.za [105.236.6.193]
3 14 ms 15 ms 17 ms 16 ms 29 ms 17 ms 14 ms 21 ms 18 ms 15 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
4 20 ms 19 ms 16 ms 17 ms 20 ms 17 ms 20 ms 20 ms 20 ms 21 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 15 ms 18 ms 15 ms 18 ms 17 ms 15 ms 19 ms 15 ms 16 ms 17 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 19 ms 52 ms 16 ms 19 ms 17 ms 17 ms 17 ms 31 ms 17 ms 16 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 20 ms 15 ms 16 ms 20 ms 14 ms 17 ms 23 ms 15 ms 19 ms 16 ms [196.44.31.99]
8 17 ms 17 ms 16 ms 19 ms 16 ms 18 ms 25 ms 16 ms 16 ms 19 ms [196.31.220.8]
9 21 ms 17 ms 16 ms 16 ms 19 ms 20 ms 18 ms 17 ms 15 ms 17 ms [196.31.220.25]
10 18 ms 16 ms 19 ms 26 ms 31 ms 17 ms 24 ms 16 ms 19 ms 16 ms [196.31.63.206]
11 17 ms 16 ms 17 ms 17 ms 21 ms 20 ms 28 ms 19 ms 24 ms 20 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 26 ms 18 ms 17 ms 16 ms 20 ms 17 ms 15 ms 18 ms 17 ms 18 ms cms-gm.afrihost.com [197.242.144.102]
Ping statistics for afrihost.com
Packets: Sent = 10, Received = 10, Lost = 0 (0,0%)
Round Trip Times: Minimum = 15ms, Maximum = 26ms, Average = 18ms
sand_man
Honorary Master
Fair emuff
Your end latency seems pretty OK, but definitely not the throughput we'd like to see. Our team are making changes where they can and there has already been some improvement. I think we can expect more improvement as they continue to work on this.
It is neither a Conspiracy Theory or suggestion of collusion, it is a statement of fact.
If the problems only occur at a time the general public can not report them, but your network status reflects only calls to the help desk during business hours, then the Status tool is useless.
AfriMan said:
And therein lays the second half of the problem.
If the Status tool is not dynamic how can it be trusted?
If it takes a Management decision to downgrade the status then who upgrades it again?
When the new IPC went live the page switched to green before it was even reported that the IPC was in place, or any testing had been performed by the effected customers, the result is a green Status yet we are all still experiencing the same problem.
The reason I am going on about this is because I have struggled with a useless connection, after hours, for over six months. BECAUSE, I trusted your status tool that reported no issues.
It cost me a new router, several Telkom Callout fees (Your Help Desk constantly said I am the only person in Cape Town with a problem so It must be a Telkom Issue) and finally a duplication in ISP costs as I had to purchase a Telkom account to convince Telkom it was NOT an Afrihost issue. That left me with a lot of egg on my face.
Out of pocket by several thousand rand, and having falsely accused Telkom, I found the MBB forum Thread and discovered that I am not alone and that AH is in denial.
Thank you for stating that your Status Tool is not dynamic, at least others may be saved the expense of trusting it in future.
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wavesailor
Well-Known Member
Since Afrihost had their "Congestion" issues, I've called many times to find out why I'm only getting around 2.7 Mbps on my 4Mbps line but every time I get a different story. From IOS updates killing the network to Telkom problems to whatever the Afrihost agent says. Today I get a 80/20 % crap .... I can only ever get 80% of 4Mbps because the other 20% is used for download???
When is Afrihost going to sort this out???
You have been investigating for a while now and I'd like to see results.
When is Afrihost going to sort this out???
You have been investigating for a while now and I'd like to see results.
Don't they mean overhead? Because that is roughly true, except it's not 20%. On a 4mbps line you'll get 3.7mbps or so, the rest going to line overhead.
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