Afrihost CAPPED ADSL Feedback (MTN)

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anyone else having a problem cancelling the plus service ? tried 3 times and each time i get an error
 
ryu said:
anyone else having a problem cancelling the plus service ? tried 3 times and each time i get an error
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You should definitely not be having this issue, can you please send me your account username via PM so that I can check why this is happening.
 
Afriman/guy/genie I have sent you guys a number of pm's and thus far I've been told what the problem is but it seems I get the silent treatment regarding any possible solutions.

Logged another ticket with support and seems they have now logged a fault report with Telkom, so at least another 48 hours of getting half the service I'm paying for.

I'm trying to stay patient but I reported this problem on 28/11, it's been a week and a half and nothing seems to be happening.
 
AfriGenie said:
There will be an official announcement very soon about Double Data for our Capped users, and it will I cannot go into too much detail yet, but we are taking steps to make up for the issues that we have had over the past weeks.
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is this a permanent thing or a "promotion"?
 
Martian said:
Afriman/guy/genie I have sent you guys a number of pm's and thus far I've been told what the problem is but it seems I get the silent treatment regarding any possible solutions.

Logged another ticket with support and seems they have now logged a fault report with Telkom, so at least another 48 hours of getting half the service I'm paying for.

I'm trying to stay patient but I reported this problem on 28/11, it's been a week and a half and nothing seems to be happening.
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:(

The fault itself is still open for your ADSL line, I have escalated this to our Service Manager at Telkom, I should receive feedback from her in the next hour or two.
 
AfriGuys....peoples.
Now that Double Data will be extended another Six months odd.. got the mail.
Us chops that bought into Afrihost + - are we getting some extra value back again?
The main reason I bought Afrihost+ was for the double data....and Simfy - thinking the double data would come to an end this month :(
 
Glad the Double Data will be extended. Was planning on leaving Afrihost if it expired, but will stick with them now.
 
psynapt1k said:
AfriGuys....peoples.
Now that Double Data will be extended another Six months odd.. got the mail.
Us chops that bought into Afrihost + - are we getting some extra value back again?
The main reason I bought Afrihost+ was for the double data....and Simfy - thinking the double data would come to an end this month :(
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You can move the Double Data to one of your Mobile Data products - Mobile Packages are losing double data - or you can cancel your Afrihost Plus. But from my own experience so far, the 2-for-1 Top-ups and Simfy alone have made Plus+ worth it for me.
 
BrendanMc said:
What email?
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This

As you probably know your Double Data for your Capped ADSL is set to end this month.

Although we had extended this promotion quite a few times over the past year, this December was going to be the end.

However, there is good news:

We've decided to extend the promotion and give you Double Data on your Capped ADSL well into the new year.

We wanted to do this to show our sincere appreciation and reward you for your loyalty - Thank you for trusting us with your ADSL and for sticking with us through the good times and the bad.

You will be getting Double the Data on your Capped ADSL for another SIX MONTHS until the end of June 2015.

You don't need to do anything.

Your double data will continue to automatically be added to your account each month.

I hope this adds some cheer to this Festive season and helps start your 2015 off in the right way!

Enjoy!

And thanks again for your loyalty and faith in us.

Have a great day!

Gian
CEO, Afrihost
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Getting 36 kB/s with youtube vids on a 10mb line. It's dropping to 144p. Is decent adsl actually possible in SA? :(
 
image132 said:
Getting 36 kB/s with youtube vids on a 10mb line. It's dropping to 144p. Is decent adsl actually possible in SA? :(
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Yes... here too... YouTube crippled... seems to be "capped" at 40Kbs no matter which video or stream is selected. Bufferfest of low quality now.
 
image132 said:
Getting 36 kB/s with youtube vids on a 10mb line. It's dropping to 144p. Is decent adsl actually possible in SA? :(
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We are in the process of making the needed changes to get Youtube routing from the local Google services cache and running at full speed again. If this was the cause of the slow speeds on Youtube, you should see immediate improvement.
 
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