Afrihost CAPPED ADSL Feedback (MTN)

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Hi Afriguy/Afriman,

Could you possibly shed some light as to what changed to reduce the concurrent connections from 10 to 6? We have been running 8 concurrent connections for about a year and didn't experience any issues until the network issues from Sept/Oct. Since then we've been told that the issues were because we have too many concurrent connections but I don't understand why it worked previously 100% and now it doesn't.
 
We'll have to run some tests on our side to recreate this. If you could please PM me with your user details, we may need to contact you to test for us on your specific line, router, etc.

How long will it take for the critical care team to fix the problem? YouTube and Google are impossibly slow at the moment. :mad:
 
Hi Afriguy/Afriman,

Could you possibly shed some light as to what changed to reduce the concurrent connections from 10 to 6? We have been running 8 concurrent connections for about a year and didn't experience any issues until the network issues from Sept/Oct. Since then we've been told that the issues were because we have too many concurrent connections but I don't understand why it worked previously 100% and now it doesn't.

Me thinks they forgot to update there site.

https://www.afrihost.com/site/page/terms_and_conditions/dsl_data

10. Concurrency

10.1 Afrihost Uncapped and Business packages allow only one connection and user for each account while the Capped packages allow up to 10 simultaneous connections from different locations for each account.

edit: Those terms were last updated in November 2014
 
Hi Afriguy/Afriman,

Could you possibly shed some light as to what changed to reduce the concurrent connections from 10 to 6? We have been running 8 concurrent connections for about a year and didn't experience any issues until the network issues from Sept/Oct. Since then we've been told that the issues were because we have too many concurrent connections but I don't understand why it worked previously 100% and now it doesn't.

I see our Twitter team just replied to a similar query https://twitter.com/ErikWizdom/status/545594839753310208
That's some throwback Thursday right there ;) That info is from 2010.
 
How long will it take for the critical care team to fix the problem? YouTube and Google are impossibly slow at the moment. :mad:

Seems like this is a very isolated problem, I'll follow up with the guys and see what updates are available.
 
I see our Twitter team just replied to a similar query https://twitter.com/ErikWizdom/status/545594839753310208
That's some throwback Thursday right there ;) That info is from 2010.

10. Concurrency

10.1 Afrihost Uncapped and Business packages allow only one connection and user for each account while the Capped packages allow up to 10 simultaneous connections from different locations for each account.

https://www.afrihost.com/site/page/terms_and_conditions/dsl_data

2014-12-18_17-16-13.jpg


But the website says:

2014-12-18_17-17-33.jpg
 
Me think your twitter team can apologize to the guy :) he simply went archive diving to prove a point ;)
 
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