Afrihost CAPPED ADSL Feedback (MTN)

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AfriGuy said:
Definitely not :(
Do you have a traceroute that you can paste here?
Click to expand...


Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 10 percent.
Your average ping was 3668ms.
Your maximum ping was 4443ms.

You seem to have some packet loss. This indicates an issue on the line.
Looking at your average ping, there is definitely something wrong with your line


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.10.129 with 32 bytes of data:
Reply from 105.236.10.129: bytes=32 time=2142ms TTL=254
Reply from 105.236.10.129: bytes=32 time=2644ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3124ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3969ms TTL=254
Request timed out.
Reply from 105.236.10.129: bytes=32 time=3467ms TTL=254
Reply from 105.236.10.129: bytes=32 time=2958ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3548ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4369ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4396ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3275ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3251ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3831ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4171ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4385ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3803ms TTL=254
Reply from 105.236.10.129: bytes=32 time=2682ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3023ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4015ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4414ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3819ms TTL=254
Request timed out.
Reply from 105.236.10.129: bytes=32 time=3848ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3995ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4368ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4443ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3409ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3454ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4234ms TTL=254
Request timed out.

Ping statistics for 105.236.10.129:
    Packets: Sent = 30, Received = 27, Lost = 3 (10% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2142ms, Maximum = 4443ms, Average = 3668ms
 
2015/01/28 15:00:22.34
 
Kenny said:

Zertop's "Is it my Line" Results
Basic Report:

Your packet loss was 10 percent.
Your average ping was 3668ms.
Your maximum ping was 4443ms.

You seem to have some packet loss. This indicates an issue on the line.
Looking at your average ping, there is definitely something wrong with your line


Detailed Report

Code: 
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert) 

Pinging 105.236.10.129 with 32 bytes of data:
Reply from 105.236.10.129: bytes=32 time=2142ms TTL=254
Reply from 105.236.10.129: bytes=32 time=2644ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3124ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3969ms TTL=254
Request timed out.
Reply from 105.236.10.129: bytes=32 time=3467ms TTL=254
Reply from 105.236.10.129: bytes=32 time=2958ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3548ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4369ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4396ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3275ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3251ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3831ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4171ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4385ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3803ms TTL=254
Reply from 105.236.10.129: bytes=32 time=2682ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3023ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4015ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4414ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3819ms TTL=254
Request timed out.
Reply from 105.236.10.129: bytes=32 time=3848ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3995ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4368ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4443ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3409ms TTL=254
Reply from 105.236.10.129: bytes=32 time=3454ms TTL=254
Reply from 105.236.10.129: bytes=32 time=4234ms TTL=254
Request timed out.

Ping statistics for 105.236.10.129:
    Packets: Sent = 30, Received = 27, Lost = 3 (10% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2142ms, Maximum = 4443ms, Average = 3668ms
 
2015/01/28 15:00:22.34
Click to expand...

The ping definitely shows consistently high latency, can you paste a traceroute too please? It'll give us an idea on where the latency is being introduced.
 
Ok,much better now, but still far from ideal



C:\Users\***>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BEZEQ [192.168.1.1]
2 10 ms 9 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236
.10.129]
3 12 ms 12 ms 11 ms 41.181.201.94
4 13 ms 12 ms 12 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.1
86]
5 12 ms 13 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 155 ms 156 ms 155 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 154 ms 155 ms 192 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
8 155 ms 155 ms 157 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 157 ms 157 ms 157 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 157 ms 156 ms 158 ms 132.185.255.165
12 157 ms 157 ms 156 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.
 
Kenny said:
Ok,much better now, but still far from ideal



C:\Users\***>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.95]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BEZEQ [192.168.1.1]
2 10 ms 9 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236
.10.129]
3 12 ms 12 ms 11 ms 41.181.201.94
4 13 ms 12 ms 12 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.1
86]
5 12 ms 13 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 155 ms 156 ms 155 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 154 ms 155 ms 192 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
1]
8 155 ms 155 ms 157 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * * Request timed out.
10 157 ms 157 ms 157 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
11 157 ms 156 ms 158 ms 132.185.255.165
12 157 ms 157 ms 156 ms bbc-vip016.cwwtf.bbc.co.uk [212.58.246.95]

Trace complete.
Click to expand...

Sounds like it's a bit up and down, when you notice that crazy latency again please run a traceroute.
 
My connection has been extremely spotty the last couple of days and it's barely usable at the moment. Websites not loading stylesheets properly, downloads fluctuating wildly and constant timeouts.

traceroute to www.google.com (216.58.211.68), 30 hops max, 60 byte packets
1 gateway (192.168.1.1) 3.327 ms 6.988 ms 3.148 ms
2 105-236-5-193-esr-lo.mtnbusiness.co.za (105.236.5.193) 91.026 ms 99.700 ms 10.738 ms
3 ipc-recieve-tb-1a.mtnbusiness.net (41.181.53.150) 407.216 ms 580.747 ms 582.585 ms
4 tb-dca-2.za--qux-i.za.mtnbusiness.net (66.8.11.186) 555.821 ms 662.553 ms 713.775 ms
5 compj-cpt-1.mtnns.net (196.44.18.2) 791.721 ms 840.513 ms 852.009 ms
6 196.44.31.113 (196.44.31.113) 1062.134 ms 249.176 ms 188.901 ms
7 ls-pr-2.uk--ls-cr-2.uk-a.mtn.net (209.212.111.187) 192.596 ms 194.149 ms 196.431 ms
8 google-peering-ls-pr-2.uk.mtnns.net (209.212.99.13) 395.537 ms 420.313 ms 469.869 ms
9 209.85.255.78 (209.85.255.78) 475.301 ms 478.993 ms 209.85.255.76 (209.85.255.76) 581.603 ms
10 216.239.51.7 (216.239.51.7) 624.341 ms 209.85.245.2 (209.85.245.2) 673.532 ms 216.239.51.5 (216.239.51.5) 697.074 ms
11 209.85.242.79 (209.85.242.79) 703.189 ms 216.239.48.72 (216.239.48.72) 189.727 ms 192.264 ms
12 209.85.245.71 (209.85.245.71) 4848.897 ms 4848.880 ms 209.85.245.82 (209.85.245.82) 4920.935 ms
13 72.14.233.81 (72.14.233.81) 5013.124 ms 5017.697 ms 5185.253 ms
14 par03s14-in-f4.1e100.net (216.58.211.68) 5189.088 ms 5311.900 ms 5332.879 ms
Click to expand...
 
Mooler said:
My connection has been extremely spotty the last couple of days and it's barely usable at the moment. Websites not loading stylesheets properly, downloads fluctuating wildly and constant timeouts.
Click to expand...

That second hop is definitely worrisome to see, you should definitely not be seeing latency that high on your second hop, which is the connection between your ADSL modem and your Exchange.

We have had quite a few complaints from Cape Town users, there have been quite a few Exchanges that are either being upgraded, or directly affected by the recent loadshedding.

Can I ask that you please send me your ADSL line details so that I can look into this, and see if we can check for any issues in your area.
 
There are only two more days of Answers week!

We'll be upping the data giveaways to 250GB today and tomorrow, so get asking (and answering)!

And there's still that awesome Powerbank/3G MiFi up for grabs :)
 
Hey Afrigenie,

I suspect someone is using my account ( be it a old friend or someone who got my details etc), but usually I go into client zone and check the usage on my account, but I receive this message:

2015-01-29_9-07-28.jpg
 
Thor187 said:
Hey Afrigenie,

I suspect someone is using my account ( be it a old friend or someone who got my details etc), but usually I go into client zone and check the usage on my account, but I receive this message:

View attachment 187134
Click to expand...

The screenshot is a bit hazy, so I can't make out exactly what you're pointing. Looks like you're clicking on a Connectivity account, so there should be no popups. Can you PM me so I can check this out? Might have been during a ClientZone rollout and something odd happened!
 
i cancelled the plus thing in december and confirmed with afrigenie but i see this month im getting charged for simfy ...
not cool, i definitely cancelled that service while still in the promo month.

afrigenie i sent you a pm
 
AfriMan said:
The screenshot is a bit hazy, so I can't make out exactly what you're pointing. Looks like you're clicking on a Connectivity account, so there should be no popups. Can you PM me so I can check this out? Might have been during a ClientZone rollout and something odd happened!
Click to expand...

It is when I click on any of the left hand side options.

Overall account usage
Total Data remaining etc

/will send a pm
 
ryu said:
i cancelled the plus thing in december and confirmed with afrigenie but i see this month im getting charged for simfy ...
not cool, i definitely cancelled that service while still in the promo month.

afrigenie i sent you a pm
Click to expand...

I got your PM! I think I know what may have happened, I just need your account details, and then we can get this resolved for you.
 
Thor187 said:
View attachment 187140
Click to expand...

Morning!

I just checked your account from my side, and that function appears to be working now, I think you may have caught us in the middle of rolling out an iterative update to the Clientzone. :)

With regards to your usage, your Capped account has only ever been accessed from your ADSL line number, and I am not seeing any activity on your profile or account that would make it look like someone was fiddling around with it.
 
I have an MTN sim (prepaid) and would like to buy data from afrihost and use the afrihost APN. When attempting to purchase the Sim I see no option for APN only ... As I don't need the sim , just the settings
 
adamr said:
I have an MTN sim (prepaid) and would like to buy data from afrihost and use the afrihost APN. When attempting to purchase the Sim I see no option for APN only ... As I don't need the sim , just the settings
Click to expand...

At the moment we can't load an APN-based Mobile Data package onto PrePaid MTN Sim Cards. We'll need to courier a new sim card with the Mobile data loaded onto it, to you.
 
AfriGenie said:
Morning!

I just checked your account from my side, and that function appears to be working now, I think you may have caught us in the middle of rolling out an iterative update to the Clientzone. :)

With regards to your usage, your Capped account has only ever been accessed from your ADSL line number, and I am not seeing any activity on your profile or account that would make it look like someone was fiddling around with it.
Click to expand...

also seeing this error

Clientzone.jpg
 
Aquiva said:
also seeing this error

View attachment 187150
Click to expand...

Oooooh! I see where you guys are getting that error now!

That function hasn't been activated yet, but if you select one of your ADSL or Mobile Data packages, you will then be presented with the same option on that screen, and there it will definitely work correctly, under Account Overview you will be able to see all of your session information, assigned IP's and a lot of other cool info.
 
AfriGenie said:
Morning!

I just checked your account from my side, and that function appears to be working now, I think you may have caught us in the middle of rolling out an iterative update to the Clientzone. :)

With regards to your usage, your Capped account has only ever been accessed from your ADSL line number, and I am not seeing any activity on your profile or account that would make it look like someone was fiddling around with it.
Click to expand...

Awesome thank you so much !!!!!

Ahhh bummer, guess I really then just burned through my data hahaha :P
 
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