wingnut771
Honorary Master
There's always a delay where you get double charged when one's line gets moved from my experience but it all works out in the end after the credits.
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Afrihost CAPPED ADSL Feedback (MTN)
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There's always a delay where you get double charged when one's line gets moved from my experience but it all works out in the end after the credits.
It definitely can't be IPC if some services work and others don't. From my monitoring, there is definitely enough capacity for the traffic we're seeing in all regions.
Can I see any tests you ran to see where packet loss occurred (like an MTR test)?
It could be that something on Telkom's network was affected by power outages. I'm not sure if there is loadshedding in the Cape, I saw an article about a power station being fixed, but I wouldn't get my hopes up
Latency seems high for local and international, though international is basically unusable (from your tests). What I've seen from some clients is that internet is very unstable for up to a couple of hours after loadshedding in their area or neighbouring areas.
But I can't say it's definitely loadshedding, but I think a long disconnect before the problems started is a telling symptom
It could be a sync problem on the line, it may not have been the swopping of routers but restart on the line that temporarily improved performance which then gradually settled back into previous issue.
Just to check, what DNS settings do you use?
I'm definitely not aware of MTN doing anything like this, and from a business perspective this would not make sense. MTN are launching services like Front Row, for video, but I don't think it would make sense to de-prioritize services that they know their clients are looking for to try to force them into using their own alternative. It would just turn away clients and work against them. I don't know about ICASA but it's certainly something the IT press would have a field day with and as much as MTN do some odd things at times (like sending me weird SMS competitions), they understand business and they're not going to do anything that doesn't make sound business sense.
We'll need to test with you to see why you are experiencing this. I must admit that I did very little testing or monitoring this weekend, so I can't say for definite that there were no issues, but the little time I did spend on the web didn't really raise any flags for me.
I really do believe that in the long run saying we sold out our client base is a little sensationalist. If you weigh up the many benefits passed onto clients like better pricing, better speeds and the benefits of mobile, I think we acted in our client's best interests. It's easy for a business to get into a comfort zone and rely on what works, but that doesn't create new value or opportunities for clients. When we say that we don't just plan to make money but to create for our clients, we are committed to that.
For a line downgrade, this will happen within 48 hours regardless, so it's best to do before the 25th (but as close as possible) for billing purposes.
Cancelling data can happen anytime during the month (before the 25th when billing run starts that it is), and will be pending for the end of that month
so are all the issues from last year cleared up now ? thinking about making this (my afrihost capped) my main account again.
feedback seems 2fold, are there any restrictions on the capped accounts ? or are they totally unshaped now ?
will also consider the uncapped accounts, will go read the feedback now
@Afriman any specials you guys got running for existing customers looking to increase their cap ?
feedback seems 2fold, are there any restrictions on the capped accounts ? or are they totally unshaped now ?
will also consider the uncapped accounts, will go read the feedback now
@Afriman any specials you guys got running for existing customers looking to increase their cap ?
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I can confirm there are definitely no limitations on our Capped accounts, they remain full unshaped at all times. Our IPC capacity at the moment is looking great, with our network running quite well and easily coping with the current bandwidth demands. There do seem to be one or two users with issues with Netflix, and we are troubleshooting on a case by case basis, but it doesn't seem to be related to throughput.
With regards to specials, Double Data on our ADSL Capped accounts has been extended until at least the end of June, and any Top-ups that you purchase will now roll-over for one month.
thanks for the feedback
By "full" capacity you mean almost full capacity, i have been experiencing horrible latency (on almost all ISP's for the last few weeks) pretty sure its loadshedding related.
I usually play with 200 ms (on MTN backbone)_ and 180 ms (on IS backbone) - but lately only IS is playable and at bad times they drop to 200ms but afrihost is spiking from 300-400ms on eu servers, and unfortunately afrihost uses MTN. I am using a capped 100gb account with afrihost.
My solution for now is using the free 1gm account from certain ISP's that use IS backbone (no names mentioned because i don't want ppl to flood them and make them lag
)
Streaming impossible in cape town again tonight.
Best I can get is 52KB/s and it takes 30 Min to buffer 15Min of video at that rate.
I used up my free gig from webafrica on the last round of tests so, can't compare and post results, but if I have to buy WA bandwidth it will be at the expense of AH, I have 2 days in which to cancel.
For the record it was running fine till just after 7:30PM then dropped like a stone, 2 hours later and it is still not working. Will probably be fine again after 11pm and then Afrihost will want to run tests in the morning whilst there is no problem as usual.
The tests need to be done in peak period or you are just wasting every ones time including your own.
Best I can get is 52KB/s and it takes 30 Min to buffer 15Min of video at that rate.
I used up my free gig from webafrica on the last round of tests so, can't compare and post results, but if I have to buy WA bandwidth it will be at the expense of AH, I have 2 days in which to cancel.
For the record it was running fine till just after 7:30PM then dropped like a stone, 2 hours later and it is still not working. Will probably be fine again after 11pm and then Afrihost will want to run tests in the morning whilst there is no problem as usual.
The tests need to be done in peak period or you are just wasting every ones time including your own.
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nanonyous
Expert Member
My experience tonight :l On my Mweb account (uncapped, currently throttled but in use by nobody but me at the time) I'm getting random occasions of what appears to be extreme packet loss to the EU Bnet servers which has already wiped one of my hardcore characters today and nearly took a second with it.
On my capped Afrihost account, much smaller packet loss bursts occur with much less frequency, but there are constant spikes to ~400-450ms, again while I'm the only one using the connection and even if I weren't, the Mweb account being throttled wouldn't be able to utilize the line anywhere near fully if it tried.
Somewhat frustrating when I can't determine where the issue lies...
This streaming issue is definitely time related, predictable, repeatable and not Line related.
After my initial post I switched to Telkom Shaped, as I did last night and the night before that, again the stream worked perfectly on telkom. To confirm my theory above I switched back to Afrihost and tried the same stream again at 11:12pm and it ran instantly at greater than 200KBs as opposed to the 50KBps at 9PM.
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There is definitely something strange going on, our IPC capacity in the South was well within the expected levels.
I've sent you a PM with my test account details, when you start to experience that issues with streaming, please switch to my account, then test the stream.
Can I also ask that you run a traceroute with both accounts when the issue occurs, it will help me a lot in find out whether this is perhaps something to do with the routing on our network.
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I was on Battle.net until late last night playing SC2 and Hearthstone, and my latency never broke 200ms.
That being said, it is possible that there could be a routing or congestion issue in your area. The next you experience a spike in your latency, can I ask that you please run a traceroute to Battle.net (It should run the trace to the EU server) and either PM it to me or post it here on the forums, with that I can locate the cause of the issue, and we can proceed from there.
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Which games were you trying to play?
Did you experience slow speeds or high latencies?
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