Afrihost CAPPED ADSL Feedback (MTN)

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See I am not the only one in the CT area getting crazy high pings both locally and internationally.

This has been happening more and more.
 
Orihalcon said:
See I am not the only one in the CT area getting crazy high pings both locally and internationally.

This has been happening more and more.
Click to expand...

But unless 100% of Cape Town users contact support to complain it must be a local exchange issue and only a hand full of users are complaining :)
 
AfriGenie said:
I cannot reiterate this enough, there is definitely not an IPC issue or a lack of IPC capacity at the moment.

I know it is frustrating to having shaping applied to your Uncapped account, but that is why we offer TurboCharge minutes to all of our Uncapped users.
Click to expand...

Mybb Neva Forgets
 
Seems to be all of Cape Town. Everyone I know in CPT on Afrihost is having the same problems, from Vredehoek to Somerset West. I am stuck at 400 ping to local servers.
 
Major issues with Cape Town IPC tonight. Just adding this in case AH say "it's limited to only a few people, therefore it's not a problem".

Tracing route to afrihost.com [197.242.144.102] over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 6 ms 6 ms 6 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236.234.*]
3 261 ms 260 ms 260 ms 41.181.221.254
4 256 ms 248 ms 247 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 300 ms 296 ms 291 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 308 ms 290 ms 273 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 337 ms 332 ms 330 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 327 ms 291 ms 336 ms 196.44.31.97
9 336 ms 358 ms 317 ms 196.30.1.53
10 297 ms 304 ms 296 ms 196.31.220.25
11 339 ms 348 ms 351 ms 196.31.63.206
12 311 ms 305 ms 302 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 340 ms 333 ms 329 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
xBrynx said:
Seems to be all of Cape Town. Everyone I know in CPT on Afrihost is having the same problems, from Vredehoek to Somerset West. I am stuck at 400 ping to local servers.
Click to expand...

Includes PE, which connects via CT. My pings are high on AH i.e. 350ms plus. Plugg is 20ms, Vox also struggling a little at 75ms.
 
Ye guys.. i'm having major latency issues..

Tried to play some counterstrike tonight via steam. Pings of 280ms to 350ms on a local server.

All the other people are having normal pings and only me and another dude also on Afrihost getting above 200ms.



Afrihost please sort out the latency issues :

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms TP-LINK.Home [192.168.1.254]
2 * * * Request timed out.
3 280 ms 295 ms 280 ms 41.181.221.253
4 314 ms 316 ms 308 ms 41.181.221.254
5 306 ms 317 ms 290 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 275 ms 279 ms 271 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 320 ms 333 ms 337 ms 196.44.31.106
8 277 ms 279 ms 283 ms nl-ha-2.za--rb-cr-1.za-a.mtnns.net [196.44.0.121
]
9 301 ms 309 ms 315 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

10 272 ms 270 ms 267 ms tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1]
11 277 ms 275 ms 287 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
12 290 ms 295 ms 304 ms 196.28.178.66
13 391 ms 285 ms 289 ms cte-core-sw2.vwol.net [196.41.144.35]
14 303 ms 304 ms 295 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
roadcat said:
Includes PE, which connects via CT. My pings are high on AH i.e. 350ms plus. Plugg is 20ms, Vox also struggling a little at 75ms.
Click to expand...

It must be your exchange... There's only 1 or two other users in PE who are having issues... BS :whistle:
 
Yea. Sucks. Switched to another ISP account and perfect. My tracerts on AH account also confirms my exchange is 7ms and 3rd hop to IPC is 270ms+.

Sigh. SSDD.
 
All Afrihost does is deny there is a problem. Also sick of it.
Moving over to Crystal Web at the end of the month if not sorted.

Told them not to even bother trying to help me they spend so much of your own personal time trying to fault find issues they deny, as I am not the only one.
AfriGenie responds to 1 PM and then its forgotten about. otherwise they never available when there is issues.
you would expect they would have have employed some testers in the western cape. we all become their Test Ginnie pigs and doubt the feedback on top of it and call it an individual issue.
 
Well, I find it hilarious that the website still shows everything is "running like a bomb''. I wonder if they even know that there is an issue :whistle:
 
Morning everyone,

There does appear to be something happening in the South and we're currently investigating and testing with some clients to find out if this is a problem on our network and if so what needs to get fixed.

As far as I can see latency increased on Friday evening and again on Sunday evening. This is not IPC congestion, our reports show that we have not reached bandwidth limit at the times when latency has occurred. However, it could be software hardware issue, that could relate to anything in the network chain, so we're doing a full analysis (and end to end testing) to see what could be happening.

Sorry about those of you who are having a poor experience. Right now it seems to be limited to the South and major regions via the South like Cape Town, PE, etc. As soon as we have something to go on, I will update you guys.
 
Also having Major Latency issues in Durban.

Cannot play H1z1 on my Afrihost account, switch over to mweb and it runs perfectly.....
 
CHase_za said:
Also having Major Latency issues in Durban.

Cannot play H1z1 on my Afrihost account, switch over to mweb and it runs perfectly.....
Click to expand...

We don't seem to be having any similar issues in the East at the moment, would you be able to post a speedtest as well as a Traceroute to Afrihost.com and possibly the H1Z1 server? That will help a lot in being able to figure out where your issue is starting.
 
Local is Slower than Regional / International

2836358176.png
2836358686.png
2836358997.png

Cape Town Latency is better than Jhb or International but throughput is far worse.

It is an improvement on last night but still not acceptable.
 
AfriGenie said:
Thanks for posting the updated results, I've update the Team working on this.

Much appreciated.
Click to expand...
My pleasure, you may want to pass them the Local Trace too:

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms www.routerlogin.com [192.168.0.200]
2 * * * Request timed out.
3 57 ms 69 ms 60 ms 41.181.53.213
4 9 ms 8 ms 8 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
5 53 ms 8 ms 8 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 8 ms 45 ms 8 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 30 ms 31 ms 30 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]
8 29 ms 30 ms 30 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.255]
9 46 ms 68 ms 77 ms 196.44.31.99
10 29 ms 29 ms 32 ms 196.30.1.39
11 58 ms 60 ms 61 ms 196.31.220.21
12 30 ms 30 ms 31 ms 196.31.63.202
13 83 ms 30 ms 30 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 30 ms 30 ms 30 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
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