Afrihost CAPPED ADSL Feedback (MTN)

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ChadKay said:
Getting less than 1Mbps on a 20MB VDSL line? Honestly what is going on?
http://speedtest.ookla.com/result/2849411754.png

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=12 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=12 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=19 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=53 time=12 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=53 time=18 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=53 time=15 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=53 time=13 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=53 time=19 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1.473 ms 7.566 ms 1.543 ms
2 105.236.14.65 8.452 ms 8.581 ms 8.956 ms
3 41.181.178.89 13.126 ms 9.906 ms 9.614 ms
4 196.44.31.120 11.505 ms 11.076 ms
196.44.0.146 29.567 ms
5 196.44.31.95 13.296 ms
196.44.31.171 10.354 ms 11.688 ms
6 41.181.165.115 52.462 ms 53.123 ms 43.01 ms
7 196.44.31.99 12.259 ms 16.648 ms 13.144 ms
8 196.31.220.6 16.13 ms 13.729 ms
196.30.1.53 46.891 ms
9 196.31.220.27 13.581 ms 18.171 ms 12.995 ms
10 196.31.63.202 12.926 ms 12.332 ms
196.31.63.206 14.409 ms
11 196.30.42.133 14.642 ms 12.877 ms 12.427 ms
12 197.242.144.102 11.808 ms 13.06 ms 13.692 ms


traceroute -n 8.8.8.8

1 192.168.1.1 2.461 ms 2.243 ms 1.313 ms
2 105.236.14.65 10.382 ms 10.385 ms 9.832 ms
3 41.181.178.53 47.175 ms 44.074 ms 38.621 ms
4 196.44.31.120 11.705 ms
196.44.0.146 26.238 ms 26.725 ms
5 196.44.0.42 11.799 ms 12.948 ms 10.874 ms
6 41.181.165.115 45.719 ms 36.416 ms 62.931 ms
7 196.44.0.43 11.508 ms 19.337 ms
196.44.31.94 10.852 ms
8 41.181.139.99 37.562 ms 30.9 ms 32.102 ms
9 72.14.194.74 37.155 ms 49.847 ms 52.136 ms
10 72.14.239.33 13.908 ms
72.14.239.53 12.771 ms
72.14.239.35 38.48 ms
11 8.8.8.8 16.79 ms 12.519 ms 13.809 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 74.125.24.99


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
Click to expand...

Strange, your latency in the speedtest was 250+ms and yet looks much more normal in traceroutes (to JHB). Can you run the test a few times and see if latency spikes anywhere. I do see some jumps in between, so it's hard to pin down where this originates :(
 
Evening Guys!

I just wanted to let you know about the competition we are running for ClientZone Month. All you need to do to enter is follow this Link and answer ten quick questions. This will then enter you to win one of two iPad Airs!
 
Streaming and gaming sucks again tonight! Twitch buffers on medium and latency is over 300ms to Europe!

But I'm glad that your waste of time competitions work like bomb!
 
AfriGenie said:
Evening Guys!

I just wanted to let you know about the competition we are running for ClientZone Month. All you need to do to enter is follow this Link and answer ten quick questions. This will then enter you to win one of two iPad Airs!
Click to expand...

Well if you are having a ClientZone Month can we also ask questions, such as "Why did you remove the perfectly functional Client Zone that had useful, accessible information and replace it with a graphic heavy, cumbersome, hard to navigate load of eye candy that requires a silly quiz to even get people to look at it?"
 
One is Afrihost and one is another ISP. I'll let you guys take a stab at which is which.

cmd.jpg cmd WA.jpg



mumble.jpg mumble WA.jpg

I'm tired of this Afriguys. Seriously.
 
Aquiva said:
Streaming and gaming sucks again tonight! Twitch buffers on medium and latency is over 300ms to Europe!

But I'm glad that your waste of time competitions work like bomb!
Click to expand...

We do see traffic peaking between 7 and 10pm and there are short bursts of contention, which we're hoping to address by finding the loopholes in our (Uncapped) shaping that are being used for P2P, etc. This is similar to what we saw late last year and we did see some radical improvement when that work was completed, in terms of latency and overall throughput.
 
caroper said:
Well if you are having a ClientZone Month can we also ask questions, such as "Why did you remove the perfectly functional Client Zone that had useful, accessible information and replace it with a graphic heavy, cumbersome, hard to navigate load of eye candy that requires a silly quiz to even get people to look at it?"
Click to expand...

Well the quiz isn't because people don't use ClientZone, it's more of a fun, interactive way to let people know about new features and a few things they didn't know ClientZone could do (that have been around for ages).

The old ClientZone will always be fondly remembered, but it was more a patched together thing than a streamlined, planned application. The intent behind the new one was less about design and more about integrated functionality and seamless experience.
 
i.got~issues said:
Eish .... slow slow slow international throughput tonight.

/sadface
Click to expand...

I think the problem is not international but these periods of contention where traffic spikes during peak time and more P2P traffic gets through that's supposed to be shaped. This is a significant amount of traffic and will relieve a lot of the symptoms we're seeing. While our long term planning is still in place, we're focussing on this as we can see it will have an impact on client's everyday experience.
 
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