Afrihost CAPPED ADSL Feedback (MTN)

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kohlhtor said:
ONLY FOR YOUR MEMORY REFRESH
I think i poste this number 6 Times
Including this morning
to manny diverent support persons anwer ticket but not put the responce in the ticket
the next person ask the same quetion
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What language is this?
 
AfriGuy said:
I'm not sure there's a way to display this info without disclosing internal info though. While I think it's interesting, I'm not sure how viable something like this would be, I'm not aware of any ISP worldwide that does this. We're all for transparency, but I think publishing network metrics/ KPIs are a little risky :(
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Isn't Afrihost always setting the trend for ISP's in SA? I'm not talking about detailed metrics just something like this, but perhaps broken up into Regions as well.

p2pus.jpg
 
kohlhtor said:
i send the tickenumber 14-04-2015 02:29 PM
no reply must wait for tomorow again my ticket is open sins 1 of April
i ask yesterday morning yesterday evening this morning ????
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As discussed yesterday evening, I've requested the ticket be escalated. Once our team have thoroughly reviewed things they'll get back to you.
 
kohlhtor said:
i send the tickenumber 14-04-2015 02:29 PM
no reply must wait for tomorow again my ticket is open sins 1 of April
i ask yesterday morning yesterday evening this morning ????
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Ahhh you crack me up, thanks for the laughs today. Needed it!
 
Got a call from support last night where the poor tech guy ran out of excuses and eventually decided to transfer me to the supervisor. Then he came back saying the supervisor was busy on a long call but would return my call shortly.... Still waiting.

Piss fcking poor service. Like I said earlier Afrihost support is a joke.
 
Davedes said:
Got a call from support last night where the poor tech guy ran out of excuses and eventually decided to transfer me to the supervisor. Then he came back saying the supervisor was busy on a long call but would return my call shortly.... Still waiting.

Piss fcking poor service. Like I said earlier Afrihost support is a joke.
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Really sorry to hear that we've let you down here.
Could you drop me a PM with your info and a bit of detail around what the call was about so I can have this looked into and fixed up from my end?
 
kohlhtor said:
it was escalated 2 week ago from Xander.J
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I've escalated it another team too, please allow us some time to properly look into your ticket and revert with feedback. Whenever you reply it simply pushes the ticket to the back of the queue.
 
Aquiva said:
Time to vote guys!

http://surveys.mybroadband.co.za/index.php/555128/lang-e
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As much as we'd love to win awards and accolades, it's ultimately about our relationship with our clients and that's what previous awards (and your votes) have signified to us. If you want to vote us down, that's understandable. If you want to vote based on an overall relationship of trust and the value & experience we strive to deliver, then that is super-cool too.

We'll always keep pushing towards delivering the best we can give and try to give back to our clients at every opportunity. And hopefully by the time October comes around, our clients will still be feeling the way that has made them vote us to the top of the pile. We're happy to put our faith in our clients.
 
Hmmmm...

Afrihost
4290662255.png


Not Afrihost
4290665759.png
 
AfriMan said:
As much as we'd love to win awards and accolades, it's ultimately about our relationship with our clients and that's what previous awards (and your votes) have signified to us. If you want to vote us down, that's understandable. If you want to vote based on an overall relationship of trust and the value & experience we strive to deliver, then that is super-cool too.

We'll always keep pushing towards delivering the best we can give and try to give back to our clients at every opportunity. And hopefully by the time October comes around, our clients will still be feeling the way that has made them vote us to the top of the pile. We're happy to put our faith in our clients.
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You speak about trust and relationship with you clients. Fine. Loyalty and all that. I take myself as an example in this. If I had stuck to my "loyalty" I would STILL be having an unusable gaming and Mumble experience with Afrihost in the evenings when I need my connection to work. And this would have been week 15 since the problem was reported. How do you expect customer loyalty to trump that?

Yea...loyalty while having almost 3 months of a useless experience (and counting going by the posts here).

Please. I love you guys and what you do on this forum. The level of crap you have to deal with and just SOAK up from the rants and aggravated posts must require some the most ZEN mind control ever - but your product offering is not up to scratch at present. THAT is the problem.

Someone higher up on the totem pole needs to step up their game and get this resolved. Your reputation is taking a dive.
 
ok so everything seems fine on telkoms hardware side

Your packet loss was 0%.
Your average ping was 16ms.
Your maximum ping was 22ms.

Looking at your average ping, your line seems to be running perfectly.
It seems that your maximum ping is also good. If there are any issues, they most probably lie with your ISP

Detailed Report:


Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=17ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 22ms, Average = 16ms

but my average ping is above 70ms lately and packet loss is back again at 10%
At night my ping would even hit 200ms and stay there for a hour or two.. :/

this is it atm
Latency.PNG
 
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