Afrihost Capped DSL Feedback

S

standerr

Well-Known Member
Joined
Feb 14, 2012
Messages
390
Can somebody just enlighten me if I missed any communication regarding Afrihost rep activity on the forums? It seems they were way more active and responsive in the past than currently.
The last couple of times when there was an issue the previous night I get the generic response that they did not see any issue on the network the previous night and if everything is better now.

Sorry if ignorant question, but I was away from Afrihost for a couple of months.
 
J

jordaalo

Active Member
Joined
Jun 23, 2017
Messages
35
jordaalo said:
Good day AfriGenie
Any feedback? I WILL upgrade so rest assured, I'm not aiming to waste your time
Click to expand...

As per Telkom, 4MB is the best I can get and the best answer I'm getting when asking "Why can a dude 700M away from me get 20MB and I can't" they just say "Sorry". What is the real reason? What is the procedure on getting Telkom to do some work? I understand you as Afrihost can not be blamed for this, but you must have some answer for this.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
standerr said:
Really struggling tonight.

Specifically http downloads:
https://download-cf.jetbrains.com/resharper/Rider-RC-171.4456.1432.exe

Fluctuating between 30 - 120Kb/s on my 20Mbps line. Chrome says 2 hours left to download 250Mb.

Same result when downloading a test file:
http://ipv4.download.thinkbroadband.com/100MB.zip

Speed tests running full speed though, because they're obviously prioritized ;)

Bras pings sitting at 18ms.

I'm on a unshaped account BTW.
Click to expand...

That's not good at all! :(

Were you seeing any latency on your connection? How was the rest of the weekend?
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
althex said:
What is going on?

View attachment 450586

Youtube defaults to & buffers on 240p.

View attachment 450588

Downloads fail.

View attachment 450590

Browsing is slow.

Code: 
Pinging www.mybroadband.co.za [104.20.10.169] with 32 bytes of data:
Reply from 104.20.10.169: bytes=32 time=99ms TTL=58
Reply from 104.20.10.169: bytes=32 time=94ms TTL=58
Reply from 104.20.10.169: bytes=32 time=83ms TTL=58
Reply from 104.20.10.169: bytes=32 time=96ms TTL=58

Ping statistics for 104.20.10.169:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 83ms, Maximum = 99ms, Average = 93ms

Game latency is over 500ms
This in an 8 meg line & capped account. Router syncs fine. Auto DNS on router.

EDIT: Youtube seems better now, still defaults to 720p, gaming useless.
Click to expand...

Were you able to ping bras.afrihost.com at all?

Something was definitely off there.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
Reign said:
latency gone to hell.

The IP is eu wow server.

Code: 
tracert 80.239.179.14

Tracing route to 80-239-179-14.customer.teliacarrier.com [80.239.179.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2     *        *        *     Request timed out.
  3   137 ms   136 ms   134 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    48 ms    46 ms    47 ms  169-1-21-54.ip.afrihost.co.za [169.1.21.54]
  5   145 ms   148 ms   153 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6   121 ms   120 ms   117 ms  41.164.52.40
  7   146 ms   145 ms   145 ms  ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   295 ms   300 ms   287 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
  9   281 ms   305 ms   305 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   263 ms   273 ms   266 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   277 ms   223 ms   255 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 12   197 ms   207 ms   206 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 13   312 ms   313 ms   291 ms  ldn-b5-link.telia.net [62.115.9.173]
 14   196 ms   201 ms   195 ms  ldn-bb3-link.telia.net [213.155.132.194]
 15   196 ms   197 ms   195 ms  adm-bb3-link.telia.net [62.115.134.22]
 16   285 ms   284 ms   291 ms  adm-b5-link.telia.net [62.115.116.195]
 17   197 ms   196 ms   196 ms  80-239-205-134.customer.teliacarrier.com [80.239.205.134]
 18   574 ms   374 ms   439 ms  208.46.163.249
 19   337 ms   337 ms   338 ms  63-156-159-1.dia.static.qwest.net [63.156.159.1]
 20   406 ms   406 ms   395 ms  phn-edge-06.inet.qwest.net [205.171.12.142]
 21   336 ms   338 ms   336 ms  206.80.194.42
 22   343 ms   353 ms   349 ms  171.162.64.231
 23     *        *        *     Request timed out.
 24   451 ms   447 ms   454 ms  80-239-179-14.customer.teliacarrier.com [80.239.179.14]

Trace complete.
Click to expand...

That's pretty horrid. :(

Were you able to ping bras.afrihost.com?

Which DNS are you using?
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
standerr said:
Can somebody just enlighten me if I missed any communication regarding Afrihost rep activity on the forums? It seems they were way more active and responsive in the past than currently.
The last couple of times when there was an issue the previous night I get the generic response that they did not see any issue on the network the previous night and if everything is better now.

Sorry if ignorant question, but I was away from Afrihost for a couple of months.
Click to expand...

Hi!

There has been no change to our activity on the MyBB forums.

If there are any issues or problems that you are experiencing we definitely need to look into that for you.
 
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
jordaalo said:
Good day AfriGenie
Any feedback? I WILL upgrade so rest assured, I'm not aiming to waste your time
Click to expand...

jordaalo said:
As per Telkom, 4MB is the best I can get and the best answer I'm getting when asking "Why can a dude 700M away from me get 20MB and I can't" they just say "Sorry". What is the real reason? What is the procedure on getting Telkom to do some work? I understand you as Afrihost can not be blamed for this, but you must have some answer for this.
Click to expand...

:(

It could be that you are connecting to a different Exchange. I'll see if I can get to the bottom of this!
 
B

Bl1zz4rd

Senior Member
Joined
Jul 2, 2010
Messages
650
All my line stats are fine, but I'm only getting about 4MB out of my 20MB capped account when I do speed tests. Everything from browsing to gaming to streaming is slow.

Over the weekend and today still. I'm in Cape Town, and my DNS is auto. There's definitely a problem here.

Router stats.png
Speed test.png
 
Last edited:
AfriGenie

AfriGenie

Afrihost
Company Rep
Joined
Oct 9, 2014
Messages
7,266
Bl1zz4rd said:
All my line stats are fine, but I'm only getting about 4MB out of my 20MB capped account when I do speed tests. Everything from browsing to gaming to streaming is slow.

Over the weekend and today still. I'm in Cape Town, and my DNS is auto. There's definitely a problem here.

View attachment 450664
View attachment 450666
Click to expand...

That doesn't look good at all. :(

Could you quickly PM me your details please.
 
B

bigboy529

Expert Member
Joined
Apr 23, 2012
Messages
2,893
Who here is on Shaped Capped or recently moved from Unshaped to Shaped?
I'm thinking of moving from Unshaped to Shaped to get more data and wonder whether it will be worthit.
Is shaped fine or do they shape a lot or for no reason? Is it truly like advertised on the website that realtime services like browsing and streaming will never be shaped?

I don't torrent and don't download large files apart from software updates which doesn't happen that often. My main use is streaming Youtube, Netflix etc, then also general browsing email etc and quite a bit of cloud uploads and downloads, Google Drive, iCloud drive etc.
 
Aghori

Aghori

Honorary Master
Joined
May 11, 2009
Messages
14,245
Unshaped capped performing great on all fronts btw - Good job Afripeeps.
 
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