Afrihost Capped DSL Feedback

AfriGenie · Jul 21, 2017

tanka said:
Why I am having issues streaming video every evening on Afrihost with an Openserve fibre line. I have a 100mb line but I'm lucky to even get 3mb/s throughput. Happens every day during peak periods. If I switch the a Web Africa account suddenly I am streaming without any hickups. Again points to a capacity issue on the Afrihost network. Extremely frustrating given that I video streaming is "unshapped at all times"

I seriously doubt that it is a capacity issue.

Which streaming site are you having trouble with?

AfriGenie · Jul 21, 2017

nelis said:
I'm on axxess capped 400GB account. Axxess as far as I understand is owned by afrihost. From 8-10pm I'm getting high latency and I also see some packet loss on one of the devices that's owned by Axxess/Afrihost. Why does 90% of the isp's suck these days. Why can't ee just get an isp that does what it's supposed to do and when there's issues they don't take years to sort it out? Please fix your network

Axxess will need to look into this from their side as I don't have any insight into their accounts.

Were you able to run a traceroute at all? It will help us a great deal to find the cause of the latency.

AfriGenie · Jul 21, 2017

wingnut771 said:
Unshaped but highly condended I would say.

@ Afrihost: What is the contention ratio on unshaped capped by the way? More specific, what is the contention ratio during netflix time (7-9pm)?????

You should get pretty close to your line speed in most instances. Depending on the type of Capped account you are on, your P2P and HTTP downloads may be shaped, but streaming will always receive priority.

nelis · Jul 21, 2017

AfriGenie said:
Axxess will need to look into this from their side as I don't have any insight into their accounts.

Were you able to run a traceroute at all? It will help us a great deal to find the cause of the latency.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.174 - 0 | 16 | 16 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| 169.1.5.5 - 9 | 12 | 11 | 139 | 145 | 150 | 140 |
| 169.1.5.18 - 25 | 8 | 6 | 26 | 28 | 33 | 26 |
| 169.1.5.52 - 0 | 16 | 16 | 146 | 151 | 155 | 154 |
| 169.1.5.243 - 9 | 12 | 11 | 105 | 123 | 156 | 123 |
| 72.14.237.239 - 0 | 16 | 16 | 26 | 30 | 53 | 27 |
| 216.58.223.4 - 0 | 16 | 16 | 61 | 90 | 121 | 82 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.174 - 0 | 11 | 11 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 169.1.5.5 - 34 | 3 | 2 | 0 | 144 | 147 | 147 |
| 169.1.5.18 - 0 | 11 | 11 | 26 | 53 | 130 | 130 |
| 169.1.5.52 - 0 | 7 | 7 | 129 | 153 | 167 | 158 |
| 169.1.5.74 - 0 | 7 | 7 | 122 | 131 | 154 | 129 |
| 41.169.57.218 - 0 | 11 | 11 | 118 | 158 | 268 | 222 |
| 41.206.178.29 - 0 | 7 | 7 | 118 | 139 | 183 | 122 |
| 41.206.178.2 - 0 | 9 | 9 | 311 | 325 | 375 | 315 |
| 80.231.159.61 - 0 | 11 | 11 | 199 | 257 | 376 | 309 |
| 80.231.158.5 - 0 | 11 | 11 | 227 | 274 | 410 | 329 |
| 80.231.158.30 - 0 | 7 | 7 | 209 | 216 | 240 | 216 |
| 80.231.139.1 - 0 | 11 | 11 | 285 | 318 | 452 | 361 |
| 80.231.139.42 - 0 | 11 | 11 | 200 | 239 | 348 | 312 |
| 80.231.130.130 - 0 | 11 | 11 | 292 | 324 | 451 | 360 |
| 195.219.83.102 - 0 | 7 | 7 | 199 | 207 | 235 | 201 |
| 4.69.167.154 - 67 | 3 | 1 | 0 | 306 | 306 | 306 |
| 4.69.167.154 - 67 | 3 | 1 | 0 | 306 | 306 | 306 |
| 212.187.173.210 - 0 | 11 | 11 | 203 | 238 | 348 | 313 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 2 | 0 | 0 | 0 | 0 | 0 |
| 132.185.254.90 - 0 | 7 | 7 | 221 | 239 | 250 | 244 |
| 132.185.255.165 - 20 | 5 | 4 | 324 | 361 | 390 | 389 |
| 212.58.246.93 - 0 | 10 | 10 | 301 | 329 | 452 | 452 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

first one to google and next one to bbc.co.uk

mister · Jul 21, 2017

Curious... why is www.afrihost.co.za going to mweb?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 551 | 551 | 0 | 1 | 19 | 1 |
| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 0 | 551 | 551 | 3 | 6 | 33 | 3 |
| dbn-up2.ip.adsl.co.za - 0 | 551 | 551 | 2 | 6 | 31 | 6 |
| dbn-in1.ip.adsl.co.za - 1 | 547 | 546 | 2 | 14 | 190 | 51 |
| optinet.ixp.durban - 1 | 547 | 546 | 3 | 14 | 187 | 52 |
| 197-82-7-2.dbn.mweb.co.za - 0 | 551 | 551 | 14 | 20 | 48 | 18 |
| te0-0-0-0.vic-p-1.optinet.net - 0 | 551 | 551 | 15 | 24 | 48 | 35 |
| 101.te0-0-2-0.vic-tr-1.optinet.net - 0 | 551 | 551 | 14 | 21 | 51 | 17 |
| 197-81-226-77.jhb.mweb.co.za - 1 | 547 | 546 | 13 | 20 | 128 | 24 |
| 197-81-226-53.jhb.mweb.co.za - 0 | 551 | 551 | 14 | 24 | 219 | 38 |
| 197-81-229-2.jhb.mweb.co.za - 0 | 551 | 551 | 14 | 22 | 160 | 17 |
| 197-81-229-9.jhb.mweb.co.za - 1 | 547 | 546 | 14 | 28 | 190 | 77 |
| 41-86-112-68.mweb.co.za - 0 | 551 | 551 | 13 | 19 | 45 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

tanka · Jul 21, 2017

AfriGenie said:
I seriously doubt that it is a capacity issue.

Which streaming site are you having trouble with?

Streaming through Plex.

I just want to point out that this is exactly what you said last time before admitting there was capacities issues a few days later.

wingnut771 · Jul 21, 2017

AfriGenie said:
You should get pretty close to your line speed in most instances. Depending on the type of Capped account you are on, your P2P and HTTP downloads may be shaped, but streaming will always receive priority.

Typical response where you don't actually read the question. I'm asking about contention ratio during prime time on UNSHAPED CAPPED.

electrofreeze · Jul 21, 2017

yes please tell us what your contention ratio is and why the internet is so crappy at times since your so called hardware failure a couple of days ago

nelis · Jul 21, 2017

mister said:
Curious... why is www.afrihost.co.za going to mweb?

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.254 - 0 | 551 | 551 | 0 | 1 | 19 | 1 |
| No response from host - 100 | 110 | 0 | 0 | 0 | 0 | 0 |
| dbn-up1.ip.adsl.co.za - 0 | 551 | 551 | 3 | 6 | 33 | 3 |
| dbn-up2.ip.adsl.co.za - 0 | 551 | 551 | 2 | 6 | 31 | 6 |
| dbn-in1.ip.adsl.co.za - 1 | 547 | 546 | 2 | 14 | 190 | 51 |
| optinet.ixp.durban - 1 | 547 | 546 | 3 | 14 | 187 | 52 |
| 197-82-7-2.dbn.mweb.co.za - 0 | 551 | 551 | 14 | 20 | 48 | 18 |
| te0-0-0-0.vic-p-1.optinet.net - 0 | 551 | 551 | 15 | 24 | 48 | 35 |
| 101.te0-0-2-0.vic-tr-1.optinet.net - 0 | 551 | 551 | 14 | 21 | 51 | 17 |
| 197-81-226-77.jhb.mweb.co.za - 1 | 547 | 546 | 13 | 20 | 128 | 24 |
| 197-81-226-53.jhb.mweb.co.za - 0 | 551 | 551 | 14 | 24 | 219 | 38 |
| 197-81-229-2.jhb.mweb.co.za - 0 | 551 | 551 | 14 | 22 | 160 | 17 |
| 197-81-229-9.jhb.mweb.co.za - 1 | 547 | 546 | 14 | 28 | 190 | 77 |
| 41-86-112-68.mweb.co.za - 0 | 551 | 551 | 13 | 19 | 45 | 19 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Yes I also get that from my work Neotel fibre connection

hayted · Jul 21, 2017

@AfriFella - Just sent you a PM

electrofreeze · Jul 21, 2017

once again we see some serious shaping going on

AfriFella · Jul 21, 2017

wingnut771 said:
Typical response where you don't actually read the question. I'm asking about contention ratio during prime time on UNSHAPED CAPPED.

I don't have that exact answer, but if you are asking about our shaping policy, I'm sure you know that it is dynamic and does not affect realtime services such as streaming.

AfriFella · Jul 21, 2017

electrofreeze said:
once again we see some serious shaping going on

What exactly are you experiencing?

Blazzok · Jul 22, 2017

Hi AfriFella/Genie

I sent you guys a PM. A problem I had back in Feb of this year is back again.

Creag · Jul 23, 2017

electrofreeze said:
once again we see some serious shaping going on

I give you serious shaping (on a 4mbps capped account):

standerr · Jul 23, 2017

Really struggling tonight.

Specifically http downloads:
https://download-cf.jetbrains.com/resharper/Rider-RC-171.4456.1432.exe

Fluctuating between 30 - 120Kb/s on my 20Mbps line. Chrome says 2 hours left to download 250Mb.

Same result when downloading a test file:
http://ipv4.download.thinkbroadband.com/100MB.zip

Speed tests running full speed though, because they're obviously prioritized

Bras pings sitting at 18ms.

I'm on a unshaped account BTW.

althex · Jul 23, 2017

What is going on?

Youtube defaults to & buffers on 240p.

Downloads fail.

Browsing is slow.

Code:

Pinging www.mybroadband.co.za [104.20.10.169] with 32 bytes of data:
Reply from 104.20.10.169: bytes=32 time=99ms TTL=58
Reply from 104.20.10.169: bytes=32 time=94ms TTL=58
Reply from 104.20.10.169: bytes=32 time=83ms TTL=58
Reply from 104.20.10.169: bytes=32 time=96ms TTL=58

Ping statistics for 104.20.10.169:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 83ms, Maximum = 99ms, Average = 93ms

Game latency is over 500ms
This in an 8 meg line & capped account. Router syncs fine. Auto DNS on router.

EDIT: Youtube seems better now, still defaults to 720p, gaming useless.

Reign · Jul 23, 2017

latency gone to hell.

The IP is eu wow server.

Code:

tracert 80.239.179.14

Tracing route to 80-239-179-14.customer.teliacarrier.com [80.239.179.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.2
  2     *        *        *     Request timed out.
  3   137 ms   136 ms   134 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    48 ms    46 ms    47 ms  169-1-21-54.ip.afrihost.co.za [169.1.21.54]
  5   145 ms   148 ms   153 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6   121 ms   120 ms   117 ms  41.164.52.40
  7   146 ms   145 ms   145 ms  ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  8   295 ms   300 ms   287 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.89]
  9   281 ms   305 ms   305 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 10   263 ms   273 ms   266 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 11   277 ms   223 ms   255 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 12   197 ms   207 ms   206 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 13   312 ms   313 ms   291 ms  ldn-b5-link.telia.net [62.115.9.173]
 14   196 ms   201 ms   195 ms  ldn-bb3-link.telia.net [213.155.132.194]
 15   196 ms   197 ms   195 ms  adm-bb3-link.telia.net [62.115.134.22]
 16   285 ms   284 ms   291 ms  adm-b5-link.telia.net [62.115.116.195]
 17   197 ms   196 ms   196 ms  80-239-205-134.customer.teliacarrier.com [80.239.205.134]
 18   574 ms   374 ms   439 ms  208.46.163.249
 19   337 ms   337 ms   338 ms  63-156-159-1.dia.static.qwest.net [63.156.159.1]
 20   406 ms   406 ms   395 ms  phn-edge-06.inet.qwest.net [205.171.12.142]
 21   336 ms   338 ms   336 ms  206.80.194.42
 22   343 ms   353 ms   349 ms  171.162.64.231
 23     *        *        *     Request timed out.
 24   451 ms   447 ms   454 ms  80-239-179-14.customer.teliacarrier.com [80.239.179.14]

Trace complete.

Creag · Jul 23, 2017

Performance, speeds still less than 50% of usual

electrofreeze · Jul 24, 2017

definitely down the crapper again

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