Afrihost Capped DSL Feedback

DeSLAM said:
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618

2 MTRs from 2 "different" ISPs and suddenly like magic all ISP logins I use are showing unshaped results, regardless of what ISP login I use on the router. So where is the shaping done? At OpenServe/Telkom or at Afrihost? Or at Afrihost via Openserve/Telkom?

So throwing double your money at the problem - suddenly gives you unshaped access on at least 3 different ISPs - giving you the same readings besides a slightly different ping.

View attachment 532329
Click to expand...

Shaping is only ever done on the ISPs side. There could be congestion on your local Exchange, but the Openserve tech should have been aware of that if that was the case.
 
AfriGenie said:
Shaping is only ever done on the ISPs side. There could be congestion on your local Exchange, but the Openserve tech should have been aware of that if that was the case.
Click to expand...

Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618

One day after my connectivity was fixed and I upgraded to an unshaped account. :mad: Packet loss is back...and I'm only getting 1Mbps. So yesterday it works perfectly and at 08.10am the next day its all stuffed up again. Connectivity times out every 4 minutes.

So if shaping occurs at Afrihost and not the OpenServe exchange - you must be shaping my UNSHAPED account as well. So what's the point of paying you double for an UNSHAPED account?

When there was no shaping on this account yesterday - the line never dropped, my line speed was constant, and there was NO packet loss...Proof that this connection to the exchange CAN WORK perfectly...

Target Name: smtp.afrihost.co.za
IP: 169.1.1.76
Date/Time: 2018/06/28 07:57:54 AM - 2018/06/28 08:07:54 AM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 60 0 0.38 10.88 1.11 10.0.0.2 [10.0.0.2]
2 59 100 0 0 0 [-]
3 60 2 41.69 126.23 63.13 cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 60 2 41.74 128.11 60.47 cpt-net1.ip.adsl.co.za [169.1.5.128]
5 60 5 60.45 142.40 78.81 169-1-21-196.ip.afrihost.co.za [169.1.21.196]
6 60 3 60.00 206.00 81.19 169-1-5-75.ip.afrihost.co.za [169.1.5.75]
7 60 7 60.89 173.17 81.32 jhb-ex0.ip.adsl.co.za [169.1.5.61]
8 60 3 60.00 145.63 79.11 smtp.afrihost.co.za [169.1.1.76]

openserve-28-6-2018.jpg
 
Last edited:
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618

0837-2018-06-28Openserve.jpg

08.37am today. What a joke.

myacc-afri-2.jpg
 
Last edited:
Shaped Afrihost Account
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618

Unshaped Afrihost Account
Afrihost Ticket: NMA-236-19701
OpenServe/Telkom Ticket 13CWK180618

Lets see how long this one takes to resolve.

But I will cancel any account upgrade if this issue continues.

It makes absolutely no sense to pay for UNSHAPED capped accounts - and STILL get shaped to death. Because that would mean AH cant cope with their number of subscribers and their demand on the Afrihost network. And quality of service goes pearshaped as a result.

No sane person would throw money at the problem and expect the very same results after upgrading a DSL account with an ISP to UNSHAPED.
 
Last edited:
DeSLAM said:
Shaped Afrihost Account
Afrihost ticket [CJL-463-62222]
OpenServe/Telkom ticket 82CWK180618

Unshaped Afrihost Account
Afrihost Ticket: NMA-236-19701
OpenServe/Telkom Ticket 13CWK180618

Lets see how long this one takes to resolve.

But I will cancel any account upgrade if this issue continues.

It makes absolutely no sense to pay for UNSHAPED capped accounts - and STILL get shaped to death. Because that would mean AH cant cope with their number of subscribers and their demand on the Afrihost network. And quality of service goes pearshaped as a result.

No sane person would throw money at the problem and expect the very same results after upgrading a DSL account with an ISP to UNSHAPED.
Click to expand...

I just checked on your Capped account, and it's definitely not being shaped. There isn't even shaping profile for it.

What is your DSL line syncing on at the moment?
 
Some random line testing...didn't do one in quite a while...Shaped Capped 10mb line

Ping: 23ms
Download: 9.74Mbps
Upload: 0.82Mbps

https://speedtest.mybroadband.co.za/result/7508269




Microsoft Windows [Version 10.0.17134.112]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 22ms, Average = 22ms

C:\Windows\system32>tracert lfclive.net

Tracing route to lfclive.net [31.170.106.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 26 ms 23 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 24 ms 24 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 25 ms 23 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 38 ms 23 ms 41.164.52.40
7 24 ms 24 ms 25 ms ix-ae-7-453.tcore1.klt-cape-town.as6453.net [41.206.164.53]
8 181 ms 180 ms 181 ms if-ae-5-2.tcore2.pv9-lisbon.as6453.net [80.231.159.129]
9 172 ms 174 ms 176 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
10 179 ms 179 ms 179 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
11 179 ms 180 ms 180 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
12 175 ms 175 ms 175 ms if-ae-11-2.tcore1.l78-london.as6453.net [80.231.139.42]
13 179 ms 178 ms 179 ms if-ae-17-2.tcore1.ldn-london.as6453.net [80.231.130.130]
14 * 175 ms 175 ms 195.219.83.102
15 184 ms 198 ms 184 ms ae-2-3202.edge4.Dusseldorf1.Level3.net [4.69.161.142]
16 184 ms 184 ms 185 ms level3.dus3.de.as29141.net [212.162.17.190]
17 190 ms 190 ms 190 ms zonedhost.com [130.255.188.64]
18 184 ms 184 ms 184 ms 31.170.106.15

Trace complete.

C:\Windows\system32>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 26 ms 22 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 27 ms 24 ms 23 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 23 ms 24 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 23 ms 23 ms cloudflare.ixp.capetown [196.10.140.198]
7 23 ms 23 ms 23 ms 104.20.31.244

Trace complete.

C:\Windows\system32>
 
Nikkel said:
Some random line testing...didn't do one in quite a while...Shaped Capped 10mb line

Ping: 23ms
Download: 9.74Mbps
Upload: 0.82Mbps

https://speedtest.mybroadband.co.za/result/7508269




Microsoft Windows [Version 10.0.17134.112]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 22ms, Average = 22ms

C:\Windows\system32>tracert lfclive.net

Tracing route to lfclive.net [31.170.106.15]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 26 ms 23 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 25 ms 24 ms 24 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 25 ms 23 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 23 ms 38 ms 23 ms 41.164.52.40
7 24 ms 24 ms 25 ms ix-ae-7-453.tcore1.klt-cape-town.as6453.net [41.206.164.53]
8 181 ms 180 ms 181 ms if-ae-5-2.tcore2.pv9-lisbon.as6453.net [80.231.159.129]
9 172 ms 174 ms 176 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
10 179 ms 179 ms 179 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
11 179 ms 180 ms 180 ms if-ae-2-2.tcore2.sv8-highbridge.as6453.net [80.231.139.1]
12 175 ms 175 ms 175 ms if-ae-11-2.tcore1.l78-london.as6453.net [80.231.139.42]
13 179 ms 178 ms 179 ms if-ae-17-2.tcore1.ldn-london.as6453.net [80.231.130.130]
14 * 175 ms 175 ms 195.219.83.102
15 184 ms 198 ms 184 ms ae-2-3202.edge4.Dusseldorf1.Level3.net [4.69.161.142]
16 184 ms 184 ms 185 ms level3.dus3.de.as29141.net [212.162.17.190]
17 190 ms 190 ms 190 ms zonedhost.com [130.255.188.64]
18 184 ms 184 ms 184 ms 31.170.106.15

Trace complete.

C:\Windows\system32>tracert afrihost.com

Tracing route to afrihost.com [104.20.31.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 26 ms 22 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 27 ms 24 ms 23 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 23 ms 24 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 23 ms 23 ms cloudflare.ixp.capetown [196.10.140.198]
7 23 ms 23 ms 23 ms 104.20.31.244

Trace complete.

C:\Windows\system32>
Click to expand...

Seems good to me ;)
 
Having issues Durban side again..

Target Name: afrihost.com
IP: 104.20.30.244
Date/Time: 2018/07/04 1:31:32 PM - 2018/07/04 1:41:32 PM

Hop Sent PL% Min Max Avg Host Name / [IP]
1 343 23 0.00 16.97 0.72 router.asus.com [192.168.1.1]
2 340 100 0 0 0 [-]
3 344 0 20.79 86.50 23.41 dbn-up2.ip.adsl.co.za [169.1.5.174]
4 344 0 19.69 75.96 22.61 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
5 343 1 221.23 339.34 270.63 41.162.84.194 [41.162.84.194]
6 343 1 225.06 335.98 279.12 172.18.1.162 [172.18.1.162]
7 343 1 228.50 347.16 279.61 be5.lza-pe2-jhb.liquidtelecom.net [77.246.56.248]
8 343 0 234.27 351.44 280.60 cloudflare.ixp.joburg [196.60.8.198]
9 343 0 235.61 325.96 279.77 afrihost.com [104.20.30.244]
 
Thanks for the great service Afriman, ping seems to be better to Europe now.
 
I should add I am in kzn area.

Tracing route to http://afrihost.com [104.20.30.244]
over a maximum of 30 hops:


3 24 ms 21 ms 30 ms http://dbn-up2.ip.adsl.co.za [169.1.5.173]
4 21 ms 33 ms 20 ms http://169-1-21-110.ip.afrihost.co.za [169.1.21.110]
5 20 ms 37 ms 19 ms http://169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 269 ms 276 ms 281 ms 41.162.84.194
7 286 ms 253 ms 266 ms 172.18.1.162
8 301 ms 266 ms 269 ms http://be5.lza-pe2-jhb.liquidtelecom.net [77.246.56.248]
9 472 ms 273 ms 286 ms http://cloudflare.ixp.joburg [196.60.8.198]
10 277 ms 278 ms 270 ms 104.20.30.244
 
Last edited:
[MENTION=192591]AfriMan[/MENTION] I am running behind a VPN. Is it possible to add my public static IP under my account?
 
CamiKaze said:
[MENTION=192591]AfriMan[/MENTION] I am running behind a VPN. Is it possible to add my public static IP under my account?
Click to expand...
[MENTION=323060]AfriGenie[/MENTION] [MENTION=192591]AfriMan[/MENTION]
 
GaskooN said:
I should add I am in kzn area.

Tracing route to http://afrihost.com [104.20.30.244]
over a maximum of 30 hops:


3 24 ms 21 ms 30 ms http://dbn-up2.ip.adsl.co.za [169.1.5.173]
4 21 ms 33 ms 20 ms http://169-1-21-110.ip.afrihost.co.za [169.1.21.110]
5 20 ms 37 ms 19 ms http://169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 269 ms 276 ms 281 ms 41.162.84.194
7 286 ms 253 ms 266 ms 172.18.1.162
8 301 ms 266 ms 269 ms http://be5.lza-pe2-jhb.liquidtelecom.net [77.246.56.248]
9 472 ms 273 ms 286 ms http://cloudflare.ixp.joburg [196.60.8.198]
10 277 ms 278 ms 270 ms 104.20.30.244
Click to expand...

We did have some issues in KZN a day or two ago. Everything should be 100% now.
 
CamiKaze said:
[MENTION=192591]AfriMan[/MENTION] I am running behind a VPN. Is it possible to add my public static IP under my account?
Click to expand...

I'm not sure I understand the question. If you are using a VPN, it will show the VPN IP publicly. Won't it defeat the purpose you are using the VPN for? Maybe I need to better understand the application :(
 
AfriMan said:
I'm not sure I understand the question. If you are using a VPN, it will show the VPN IP publicly. Won't it defeat the purpose you are using the VPN for? Maybe I need to better understand the application :(
Click to expand...

The problem I have with sitting behind a VPN is that I cannot access your News Servers as it is not a recognized IP on your system I guess.
I just want access to your news server with my public static IP. This is not a public static ip from Afrihosts business package
 
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