Afrihost Capped DSL Feedback

Hi. Anyone know if and when free speed upgrades will become available for Metrofibre with Afrihost. ( in the afrihost clientzone app). Thanks
 
Hi. Anyone know if and when free speed upgrades will become available for Metrofibre with Afrihost. ( in the afrihost clientzone app). Thanks

Metro Fibre Complexes doesn't have the button just yet but will soon. Keep and eye out on clientzone. ;)
 
Hi, is there a way to get some help, my line has been down since last Friday, but I was only able to report it on Sunday. I keep emailing you guys and keep getting the response that you are waiting for Openserve to come and have a look but its been 5 days already. I'm spending a fortune on mobile data that I didn't budget for. Any help will be appreciated
 
Hi, is there a way to get some help, my line has been down since last Friday, but I was only able to report it on Sunday. I keep emailing you guys and keep getting the response that you are waiting for Openserve to come and have a look but its been 5 days already. I'm spending a fortune on mobile data that I didn't budget for. Any help will be appreciated

Hi,

I can follow up on the fault that has been logged for you but if there is no progress on it I'm afraid we have to wait for Openserve to attend to the fault. Send me your clientzone email or the fault reference so I can see what the status of the fault is.
 
Thanks man, ref number is IDC-768-71175, what must I do to get this sorted, is there someone at Openserve I can contact?
 
Hi for the past 30mins, the router can't connect to internet. What's going on?

It is ADSL, Telkom line is fine but router status shows "connecting". Internet light stays red, no connection.

Hi,

We are investigating reports of no connection on Openserve in JHB.

It seems to be affecting all ISPs and we are engaging Openserve to find a solution.
 
I can't login to ADSL account today. What's wrong?

What's app no one is answering.

We are working on a major outage affecting PPPoE and DHCP.

I will have more updates soon. Apologies for the issues experienced.

We are getting a lot of support requests at the moment and we are working on getting to everyone asap.
 
Top
Sign up to the MyBroadband newsletter