Afrihost Capped DSL Feedback

Geoff.D · Mar 9, 2017

what are you using to measure the results you posted?

You are based in CT. I will run a trace route form my side in PTA and post the results for you to compare.

I am on Telkom ISP and an ADSL 2 line.

Looking forward to what you find and good luck when you get to the point where you have to start trying to deal with MC to sort out the problem.

Code:

C:\Users\Geoff Daniell>tracert  -h 20 catchup.dstv.com

Tracing route to catchup.dstv.com [197.80.203.245]
over a maximum of 20 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    27 ms    28 ms    28 ms  105.224.0.50
  5    27 ms    28 ms    26 ms  105.224.0.13
  6    49 ms    48 ms    50 ms  105.187.249.138
  7    49 ms    50 ms    48 ms  105.187.249.138
  8    51 ms    49 ms    50 ms  optinet.ixp.capetown [196.10.140.145]
  9    49 ms    49 ms    50 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
 10    52 ms    50 ms    50 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
 11    50 ms    50 ms    50 ms  197-80-7-79.jhb.mweb.co.za [197.80.7.79]
 12    49 ms    49 ms    49 ms  bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
 13    48 ms    50 ms    50 ms  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 14    49 ms    48 ms    48 ms  197-80-206-101.jhb.mweb.co.za [197.80.206.101]
 15     *        *        *     Request timed out.
 16    51 ms    48 ms    50 ms  197-80-203-245.jhb.mweb.co.za [197.80.203.245]

Trace complete.

The results are actually quite good this morning. Seen much worse at peak download times for DSTV services.

steel_dog · Mar 9, 2017

AfriGenie said:
Now that's the tricky bit... I'll need to send you one of our test accounts. It runs on the SAIX network, and that should help us figure out if it's the CDN or peering.

Would you mind trying it out when the streaming performance starts dipping?

Fantastic. I can do that.

steel_dog · Mar 9, 2017

Geoff.D said:
what are you using to measure the results you posted?

You are based in CT. I will run a trace route form my side in PTA and post the results for you to compare.

I am on Telkom ISP and an ADSL 2 line.

MTR on my linux box. Connected via Ethernet, running VDSL 20mbps. Line with AH.

AfriGenie · Mar 9, 2017

steel_dog said:
Fantastic. I can do that.

You've got Mail.

Geoff.D · Mar 9, 2017

And here are the results for dstvnow and Supersport.

Notice something about them? They all run over the exact same routings and the problem one experiences when everyone is streaming services especially live sport are all one and the same.

Code:

C:\Users\Geoff Daniell>tracert  -h 20 dstvnow.com

Tracing route to dstvnow.com [197.80.203.245]
over a maximum of 20 hops:

  1     1 ms    <1 ms     1 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *       28 ms    27 ms  105.224.0.50
  5    28 ms    27 ms    26 ms  105.224.0.13
  6    49 ms    50 ms    49 ms  105.187.249.138
  7    49 ms    50 ms    49 ms  105.187.249.138
  8    49 ms    51 ms    49 ms  optinet.ixp.capetown [196.10.140.145]
  9    52 ms    50 ms    50 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
 10    53 ms    54 ms    52 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
 11    50 ms    50 ms    49 ms  197-80-7-79.jhb.mweb.co.za [197.80.7.79]
 12    49 ms    49 ms    49 ms  bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
 13    49 ms    50 ms    50 ms  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 14    49 ms    48 ms    48 ms  197-80-206-101.jhb.mweb.co.za [197.80.206.101]
 15     *        *        *     Request timed out.
 16    48 ms    49 ms    47 ms  197-80-203-245.jhb.mweb.co.za [197.80.203.245]

Trace complete.

Code:

C:\Users\Geoff Daniell>tracert  -h 20 supersport.com

Tracing route to supersport.com [197.80.203.245]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *       28 ms    27 ms  105.224.0.50
  5    28 ms    28 ms    28 ms  105.224.0.13
  6    50 ms    50 ms    48 ms  105.187.249.138
  7    50 ms    49 ms    50 ms  105.187.249.138
  8    49 ms    48 ms    50 ms  optinet.ixp.capetown [196.10.140.145]
  9     *       50 ms    52 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
 10    54 ms    54 ms    50 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
 11    50 ms    52 ms    49 ms  197-80-7-79.jhb.mweb.co.za [197.80.7.79]
 12    50 ms    49 ms    50 ms  bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
 13    49 ms    49 ms    49 ms  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 14    48 ms    48 ms    48 ms  197-80-206-101.jhb.mweb.co.za [197.80.206.101]
 15     *        *        *     Request timed out.
 16    48 ms    52 ms    53 ms  197-80-203-245.jhb.mweb.co.za [197.80.203.245]

Trace complete.

Hemps · Mar 9, 2017

So my line is with Afrihost recently upgraded to 20mb, I'm syncing at 20mb according to the router.
I dont have a vdsl router, adsl2+

On client zone i see this?

AfriGenie · Mar 9, 2017

Hemps said:
So my line is with Afrihost recently upgraded to 20mb, I'm syncing at 20mb according to the router.
I dont have a vdsl router, adsl2+

On client zone i see this?

View attachment 422554

View attachment 422556

Hi!

It can take the ClientZnne a few hours to update once the line sync has changed.

If you DM me your DSL line number I'll make sure that your DSL line is on 20Mbps.

Hummercellc · Mar 9, 2017

Showmax pulls mp4 files on Afrihost from the following servers

Non-authoritative answer:
Name: za-teraco-01-napafrica.cdn.showmax.com
Address: 169.255.192.21

Non-authoritative answer:
Name: za-teraco-02-napafrica.cdn.showmax.com
Address: 169.255.192.22

Non-authoritative answer:
Name: za-teraco-03-napafrica.cdn.showmax.com
Address: 169.255.192.23

Non-authoritative answer:
Name: za-teraco-04-napafrica.cdn.showmax.com
Address: 169.255.192.24

Afrihost Trace Route
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 16.325 ms 14.547 ms 15.023 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 22.181 ms 20.529 ms 20.191 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 14.817 ms 14.374 ms 15.253 ms
5 169-1-21-32.ip.afrihost.co.za (169.1.21.32) 31.290 ms 31.898 ms 32.007 ms
6 showmax.ixp.joburg (196.46.25.14) 27.843 ms 27.276 ms 38.129 ms
7 za-teraco-03.cdn.showmax.cc (169.255.192.23) 31.049 ms 30.396 ms 31.776 ms

IS Trace Route
1 * * *
2 196.38.74.214 (196.38.74.214) 16.683 ms 15.603 ms 15.014 ms
3 196.38.74.213 (196.38.74.213) 16.242 ms 15.942 ms 16.473 ms
4 196.26.210.212 (196.26.210.212) 15.783 ms 16.450 ms 15.767 ms
5 mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net (168.209.93.203) 20.929 ms 21.403 ms 20.948 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 38.163 ms 39.450 ms 39.658 ms
7 core2a-bry-gi1-0-0.ip.isnet.net (168.209.218.2) 36.211 ms 36.494 ms 35.199 ms
8 core2a-pkl-ten-0-3-0-2.ip.isnet.net (168.209.100.205) 35.245 ms 36.514 ms 35.962 ms
9 pr2-pkl-xe-2-2-0.ip.isnet.net (168.209.1.179) 30.315 ms 30.324 ms 30.822 ms
10 showmax.ixp.joburg (196.46.25.14) 37.177 ms 37.801 ms 39.420 ms
11 za-teraco-03.cdn.showmax.cc (169.255.192.23) 31.751 ms 30.961 ms 30.035 ms

Now Videos seem to battle on Afrihost, but on IS they seem fine.

Shaping maybe classifying the traffic incorrectly? I am on Capped Shaped Accounts.

AfriGenie · Mar 9, 2017

Hummercellc said:
Showmax pulls mp4 files on Afrihost from the following servers

Non-authoritative answer:
Name: za-teraco-01-napafrica.cdn.showmax.com
Address: 169.255.192.21

Non-authoritative answer:
Name: za-teraco-02-napafrica.cdn.showmax.com
Address: 169.255.192.22

Non-authoritative answer:
Name: za-teraco-03-napafrica.cdn.showmax.com
Address: 169.255.192.23

Non-authoritative answer:
Name: za-teraco-04-napafrica.cdn.showmax.com
Address: 169.255.192.24

Afrihost Trace Route
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.173) 16.325 ms 14.547 ms 15.023 ms
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 22.181 ms 20.529 ms 20.191 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 14.817 ms 14.374 ms 15.253 ms
5 169-1-21-32.ip.afrihost.co.za (169.1.21.32) 31.290 ms 31.898 ms 32.007 ms
6 showmax.ixp.joburg (196.46.25.14) 27.843 ms 27.276 ms 38.129 ms
7 za-teraco-03.cdn.showmax.cc (169.255.192.23) 31.049 ms 30.396 ms 31.776 ms

IS Trace Route
1 * * *
2 196.38.74.214 (196.38.74.214) 16.683 ms 15.603 ms 15.014 ms
3 196.38.74.213 (196.38.74.213) 16.242 ms 15.942 ms 16.473 ms
4 196.26.210.212 (196.26.210.212) 15.783 ms 16.450 ms 15.767 ms
5 mi-za-umh-p7-ten-0-0-0-1.ip.isnet.net (168.209.93.203) 20.929 ms 21.403 ms 20.948 ms
6 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 38.163 ms 39.450 ms 39.658 ms
7 core2a-bry-gi1-0-0.ip.isnet.net (168.209.218.2) 36.211 ms 36.494 ms 35.199 ms
8 core2a-pkl-ten-0-3-0-2.ip.isnet.net (168.209.100.205) 35.245 ms 36.514 ms 35.962 ms
9 pr2-pkl-xe-2-2-0.ip.isnet.net (168.209.1.179) 30.315 ms 30.324 ms 30.822 ms
10 showmax.ixp.joburg (196.46.25.14) 37.177 ms 37.801 ms 39.420 ms
11 za-teraco-03.cdn.showmax.cc (169.255.192.23) 31.751 ms 30.961 ms 30.035 ms

Now Videos seem to battle on Afrihost, but on IS they seem fine.

Shaping maybe classifying the traffic incorrectly? I am on Capped Shaped Accounts.

I don't think it's shaping, if it was, you would be seeing Youtube and the other streaming services also affected.

The routing looks very similar on both traceroutes.

What sort of account do you have with IS?

Geoff.D · Mar 9, 2017

I reach the showmax servers in 8 hops from PTA East 28 ms. Not sure why it would take that much more hops on IS from DBN?

AfriGenie · Mar 9, 2017

Geoff.D said:
I reach the showmax servers in 8 hops from PTA East 28 ms. Not sure why it would take that much more hops on IS from DBN?

It depends a lot on where and which networks the ISP peers with. To add extra confusion, depending on how the network devices are configured they may not even appear on the traceroute.

Geoff.D · Mar 9, 2017

AfriGenie said:
It depends a lot on where and which networks the ISP peers with. To add extra confusion, depending on how the network devices are configured they may not even appear on the traceroute.

Yes I am quite aware that some service providers block SNMP traffic and thus you do not "see" them when using network diagnostics tools. What I am commenting on is the rather strange inexplicable routes that some traffic will take. I would have thought by now that streaming services would be setup to default to the most direct lowest latency route available and not wander around the country unless a fault condition exists.

So today, although the network does seem slower than normal, from PTA at least the traffic is taking a pretty direct route to NapAfrica for showmax. MC traffic is doing its usual trombone song and dance between JHB and CT.

steel_dog · Mar 9, 2017

Geoff.D said:
I reach the showmax servers in 8 hops from PTA East 28 ms. Not sure why it would take that much more hops on IS from DBN?

Eish. I'm in CPT and it takes 42ms.

Code:

                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    60    0.3   0.3   0.2   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             0.0%    60   20.3  29.3  19.4 112.8  16.8
 4. cpt-up2.ip.adsl.co.za             0.0%    60   20.9  25.0  19.5  66.3  10.1
 5. cpt-net1.ip.adsl.co.za            0.0%    60   20.2  20.5  19.4  37.9   2.3
 6. optinet.ixp.capetown              0.0%    60   21.0  21.3  20.3  23.5   0.2
 7. bu-ether1.cpt-p-1.optinet.net     1.7%    60   44.0  43.1  40.7  45.4   1.1
 8. te0-0-0-0.vic-p-2.optinet.net     0.0%    60   42.6  43.2  40.6  61.8   2.7
 9. 101.te0-0-2-0.vic-tr-1.optinet.n  0.0%    59   42.5  41.0  40.1  43.1   0.5
10. 197-80-132-62.jhb.mweb.co.za      0.0%    59   42.6  43.8  42.0  52.7   1.9
11. za-teraco-01.cdn.showmax.cc       1.7%    59   42.0  42.1  41.3  43.7   0.2

steel_dog · Mar 9, 2017

Geoff.D said:

what are you using to measure the results you posted?

You are based in CT. I will run a trace route form my side in PTA and post the results for you to compare.

I am on Telkom ISP and an ADSL 2 line.

Looking forward to what you find and good luck when you get to the point where you have to start trying to deal with MC to sort out the problem.

Code:

C:\Users\Geoff Daniell>tracert  -h 20 catchup.dstv.com

Tracing route to catchup.dstv.com [197.80.203.245]
over a maximum of 20 hops:

  1     1 ms     1 ms    <1 ms  192.168.1.254
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    27 ms    28 ms    28 ms  105.224.0.50
  5    27 ms    28 ms    26 ms  105.224.0.13
  6    49 ms    48 ms    50 ms  105.187.249.138
  7    49 ms    50 ms    48 ms  105.187.249.138
  8    51 ms    49 ms    50 ms  optinet.ixp.capetown [196.10.140.145]
  9    49 ms    49 ms    50 ms  bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
 10    52 ms    50 ms    50 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
 11    50 ms    50 ms    50 ms  197-80-7-79.jhb.mweb.co.za [197.80.7.79]
 12    49 ms    49 ms    49 ms  bu-ether3.mca-pe-1.optinet.net [197.80.4.37]
 13    48 ms    50 ms    50 ms  197-80-96-30.jhb.mweb.co.za [197.80.96.30]
 14    49 ms    48 ms    48 ms  197-80-206-101.jhb.mweb.co.za [197.80.206.101]
 15     *        *        *     Request timed out.
 16    51 ms    48 ms    50 ms  197-80-203-245.jhb.mweb.co.za [197.80.203.245]

Trace complete.

The results are actually quite good this morning. Seen much worse at peak download times for DSTV services.

Here's the latest from catchup.dstv.com from CPT

Code:

                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    72    0.3   0.3   0.2   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             4.2%    72   20.4  21.8  19.5  48.3   4.8
 4. 169-1-21-66.ip.afrihost.co.za     0.0%    72   20.8  20.8  19.9  24.8   0.5
 5. cpt-net1.ip.adsl.co.za            0.0%    72   20.4  21.7  19.2  52.0   6.4
 6. optinet.ixp.capetown              0.0%    72   21.3  21.2  20.6  23.5   0.4
 7. te0-0-0-1.cpt-p-1.optinet.net     0.0%    72   41.7  43.1  41.0  45.3   1.1
 8. te0-0-0-0.vic-p-2.optinet.net     0.0%    72   41.5  43.6  40.1 124.4   9.7
 9. 197-80-7-79.jhb.mweb.co.za        0.0%    72   42.6  42.8  42.1  44.7   0.2
10. bu-ether3.mca-pe-1.optinet.net    0.0%    72   43.4  43.0  41.8  44.9   0.3
11. 197-80-96-30.jhb.mweb.co.za       1.4%    72   40.6  42.1  39.4  68.8   4.9
12. 197-80-206-101.jhb.mweb.co.za     0.0%    72   42.6  42.4  41.6  47.1   0.6
13. ???
14. 197-80-203-245.jhb.mweb.co.za     1.4%    72   41.3  47.4  39.8 504.8  55.1

althex · Mar 9, 2017

Is anyone else getting this error from the news server?

Failed to connect: (10060, '[Errno 11001] getaddrinfo failed') [email protected]:119

AfriFella · Mar 9, 2017

althex said:
Is anyone else getting this error from the news server?

Failed to connect: (10060, '[Errno 11001] getaddrinfo failed') [email protected]:119

This is a strange error. Are you using a VPN/Proxy?

DeatheCore · Mar 9, 2017

Hemps said:
So my line is with Afrihost recently upgraded to 20mb, I'm syncing at 20mb according to the router.
I dont have a vdsl router, adsl2+

On client zone i see this?

View attachment 422554

View attachment 422556

I raised this issue quite a few months back, was told that the devs were being informed. My 20Mb/s line also only shows at a max of 10Mb/s on the client zone.

AfriFella · Mar 9, 2017

DeatheCore said:
I raised this issue quite a few months back, was told that the devs were being informed. My 20Mb/s line also only shows at a max of 10Mb/s on the client zone.

This is an API issue between our App and Openserve that doesn't display VDSL profiles. Are you seeing 20Mbps speeds?

DeatheCore · Mar 9, 2017

AfriFella said:
This is an API issue between our App and Openserve that doesn't display VDSL profiles. Are you seeing 20Mbps speeds?

Yeah line and speeds are fine at 20Mb/s

Definitely just a clientzone display issue.

electrofreeze · Mar 9, 2017

internet is totally down the crapper again and browsing is at a crawl it takes about 2min to get to mybroadband

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