Afrihost Capped DSL Feedback

electrofreeze said:
internet is totally down the crapper again and browsing is at a crawl it takes about 2min to get to mybroadband
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There was a significant increase in the uploads done on your connection last night. Did you make any changes, updates or sync any apps last night?
 
I don't think it was specific to a user or an ISP. Internet access slowed down significantly yesterday afternoon. Access to the forum became impossible for me at the same time as reported here. A storm moved in and I disconnected everything as I always do. I do not know if the situation returned to normal last night as I only re-connected this morning.

Trace route figures are almost 10 ms better this morning compared to last night (to the forum) cloudfare.ixp.joburg (196.60.8.198)

And BTW, the local google cache seems to be hopelessly out of date this morning. .....
 
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MikeCTZA said:
Hi Afri* reps, posted a new thread here asking about missing graphing data, any chance someone could comment?

https://mybroadband.co.za/vb/showthread.php/876416-Usage-graphs-missing-data

BTW: isn't just me, all other people I know who use AH see the same (not that means it is happening to everyone, just coincidentally all 5 people I've checked see [or don't see] it)
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Thanks for the heads-up! I did reply to that Thread, but I'll also reply here.

Our Dev Team is making a few changes and updates to the usage graphs, and it will be back to normal very soon.
 
Hi AfriGenie,

I notice there is no longer the 40Gig capped dsl option on your website?

1GB free and then the next is 100GB? see below

Untitled.png

What happens with those of us who have a 40GB account?
 
danny0 said:
Hi AfriGenie,

I notice there is no longer the 40Gig capped dsl option on your website?

1GB free and then the next is 100GB? see below

View attachment 422766

What happens with those of us who have a 40GB account?
Click to expand...

We rotate packages out from time to time.

If you are on a 40GB Capped account, that's not a problem, you can either remain on the 40GB account or upgrade it. :)
 
AfriGenie said:
We rotate packages out from time to time.

If you are on a 40GB Capped account, that's not a problem, you can either remain on the 40GB account or upgrade it. :)
Click to expand...

The correct answer would have been "you have been automatically upgraded to the 100GB account at no extra cost" :D

Seriously though... Im going to have to move to Axxess.

Option 1: Same package @ R69.00 less
Option 2: Double data @ R9.00 less
Option 3: Double data + Double speed @ R61.00 more

Also bear in mind they offer a 3 month roll over & 12am-6am free data.
 
danny0 said:
The correct answer would have been "you have been automatically upgraded to the 100GB account at no extra cost" :D

Seriously though... Im going to have to move to Axxess.

Option 1: Same package @ R69.00 less
Option 2: Double data @ R9.00 less
Option 3: Double data + Double speed @ R61.00 more

Also bear in mind they offer a 3 month roll over & 12am-6am free data.
Click to expand...

Do you have a Bundle with us at the moment?

We do have a 1-month roll-over and our After-Hours data is from 00h00 to 08h00.
 
AfriGenie said:
Do you have a Bundle with us at the moment?
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Not a bundle per se. I do however have my line & data with Afrihost.

AfriGenie said:
We do have a 1-month roll-over and our After-Hours data is from 00h00 to 08h00.
Click to expand...

Yeah... 1 month vs 3 months (especially since I intend increasing my Data - the reason I went to your site & noticed there is no longer a 40GB option).

Those 2 extra hours still does not justify the price difference unfortunately.
 
AfriGenie said:
There was a significant increase in the uploads done on your connection last night. Did you make any changes, updates or sync any apps last night?
Click to expand...


we did not upload anything last night that i know of and how would you know this as i dont recall giving you our account details
 
danny0 said:
Not a bundle per se. I do however have my line & data with Afrihost.



Yeah... 1 month vs 3 months (especially since I intend increasing my Data - the reason I went to your site & noticed there is no longer a 40GB option).

Those 2 extra hours still does not justify the price difference unfortunately.
Click to expand...

:(

You do need to opt for the package that will give you the most value at the end of the day.
 
electrofreeze said:
we did not upload anything last night that i know of and how would you know this as i dont recall giving you our account details
Click to expand...

You've PM'ed me your details before.

It's possible that if there any significant uploads running on your connection you may have seen a disruption in your download speeds.

Do you have anything like Dropbox running?
 
AfriGenie said:
You've PM'ed me your details before.

It's possible that if there any significant uploads running on your connection you may have seen a disruption in your download speeds.

Do you have anything like Dropbox running?
Click to expand...

no
can you tell me what time these uploads happened so i can check
 
danny0 said:
Can you please supply me with cancellation's e-mail address?
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You just need to go to the ClientZone, there you will choose Connectivity, then you will select your DSL account. Under Edit Package you will be able to select the Cancel option.

If you want to cancel your DSL line you will need to follow the same process for that.
 
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