Afrihost Capped DSL Feedback

This is sad...

Mybroadband
dj5c3oS.png


BBC
vmBPgM8.png


Stockholm Valve
8bfSEV6.png



The straight line is with a vox account
 
Kosmik said:
I can connect to the server and it says test successful but when it tries to download anything, it has zero throughput. Other servers work fine.
Click to expand...
Some seriously frustrating stuff happening at the moment. It seems as if all of us are experiencing problems in different areas at different times. I had attrocious NNTP performance a couple of weeks ago. Now it appears stable however DSTV downloads from the Explorer are absolutely shot to heck currently. Haven't been able to watch anything via download for days now. Also hit troubles with streaming YouTube some days ago. Now those seems to be stable. This erratic performance is clearly doing the rounds. The AH team have a lot to address.
 
ajan said:
This is sad...

Mybroadband
dj5c3oS.png


BBC
vmBPgM8.png


Stockholm Valve
8bfSEV6.png



The straight line is with a vox account
Click to expand...

European servers are horrendous this evening. Speeds are ~2.7mbps.
http://beta.speedtest.net/result/6124740421.png

US seems fine. I'm getting 18mbps.
http://beta.speedtest.net/result/6124736969.png

Local CPT is fine > 19mbps
http://beta.speedtest.net/result/6124745715.png

Joburg is fairly good ~16mbps. Is generally higher.
No reason why it should be less than to the US.
http://beta.speedtest.net/result/6124747890.png
Then another test to (seacom) Joburg proves faster but latency is awful.
http://beta.speedtest.net/result/6124750742.png

-- UPDATE:
Just realised I have an AH Test account.
Here are the comparative outcomes. Same servers as above.

UK - 18.5mbps - http://beta.speedtest.net/result/6124764963.png
US - 19mbps - http://beta.speedtest.net/result/6124768892.png
JHB Vodacom - 19.6mbps http://beta.speedtest.net/result/6124771035.png
JHB Seacom - 19.2mbps - http://beta.speedtest.net/result/6124773293.png
Lower latency as well.

So... the test account performed better.
 
Last edited:
steel_dog said:
-- UPDATE:
Just realised I have an AH Test account.
Here are the comparative outcomes. Same servers as above.

UK - 18.5mbps - http://beta.speedtest.net/result/6124764963.png
US - 19mbps - http://beta.speedtest.net/result/6124768892.png
JHB Vodacom - 19.6mbps http://beta.speedtest.net/result/6124771035.png
JHB Seacom - 19.2mbps - http://beta.speedtest.net/result/6124773293.png
Lower latency as well.

So... the test account performed better.
Click to expand...


It stats around 6-8 and normally ends at 11-12. It's a trend, trust me. I wonder if I can get a refund under the 60 day refund policy.
 
danny0 said:
So I've cancelled with Afrihost & gone with option 3 which I've mentioned on the previous page (double data + double speed). Now if I understand correctly Afrihost will only process the cancellation after 30 days and then only app 3-5 days later will my line be managed by Axxess?

Meaning I will only enjoy double my current speed in +/- 35 days time???

WHY AfriGenie, WHYYY?
Click to expand...

We'll cancel your service at the end of this month, but we'll schedule your line cancellation to coincide with month end, so its up to the new ISP to request it from the holding pool as soon as possible.

Until then, we'd still like to offer the best experience that we can until you leave us, so please troubleshoot with us so we can improve wherever possible :(
 
steel_dog said:
@The AfriPeeps
Alright guys I've done the DSTV Explorer download tests using a test account (from AfriGenie) and my capped AH account. The outcome is ...

- AH capped account - downloads 8 seconds of content during the 30 second buffer fill.
- Test account - downloads 60 seconds of content during the 30 second buffer fill.
The test account works as my AH capped account used to. Until begining of Feb or thereabouts.
There is clearly an issue... and a signifcant one at that.

Hope we can crack this.

Traces with pings follow...
Host: catchup.dstv.com
Code: 
--- My capped account 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    42    0.3   0.3   0.2   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             0.0%    42   20.6  26.2  19.8  77.4  12.7
 4. cpt-in1.ip.adsl.co.za             0.0%    42   21.4  24.7  20.2  72.7   9.3
 5. cpt-net1.ip.adsl.co.za            0.0%    42   20.6  23.6  19.4  42.4   6.0
 6. optinet.ixp.capetown              0.0%    42   20.6  28.3  20.6  77.6  14.9
 7. te0-0-0-1.cpt-p-1.optinet.net     2.4%    42   44.2  50.8  41.9  97.7  13.3
 8. te0-0-0-0.vic-p-2.optinet.net     0.0%    42   47.0  53.4  43.0 128.9  15.4
 9. 197-80-7-79.jhb.mweb.co.za        2.4%    42   41.5  46.8  40.7 107.1  14.2
10. bu-ether3.mca-pe-1.optinet.net    0.0%    42   41.8  45.6  40.9  91.3  10.1
11. 197-80-96-30.jhb.mweb.co.za       2.4%    42   40.6  52.5  40.3 112.6  17.5
12. 197-80-206-101.jhb.mweb.co.za     4.8%    42   41.0  51.0  40.4  92.1  15.2
13. ???
14. 197-80-203-245.jhb.mweb.co.za     2.4%    41   42.4  53.0  42.3 192.2  25.1

--- Test account 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    37    0.3   0.3   0.2   0.4   0.0
 2. ???
 3. 196.43.31.249                     0.0%    37   50.1  61.9  19.6 240.5  55.2
 4. 196.43.31.250                     0.0%    37   19.8  29.9  18.8  76.5  13.9
 5. 196.43.31.253                     0.0%    37   19.1  31.9  18.6  92.9  16.6
 6. 196.43.25.206                     0.0%    36   20.6  33.9  20.1  81.3  14.4
 7. optinet.ixp.capetown              0.0%    36   22.3  35.3  21.7  57.5  12.4
 8. te0-7-0-3.cpt-p-2.optinet.net     0.0%    36   41.3  52.8  40.6  80.0  12.0
 9. te0-7-0-0.cpt-p-1.optinet.net     0.0%    36   42.6  53.6  40.9  97.6  13.6
10. te0-0-0-0.vic-p-2.optinet.net     0.0%    36   43.6  54.8  42.4  95.5  13.6
11. 197-84-4-100.cpt.mweb.co.za       0.0%    36   44.9  54.1  42.2  75.2  10.9
12. 101.bu-ether5.vic-pe-1.optinet.n  0.0%    36   41.8  50.7  41.3  77.6  12.3
13. bu-ether3.mca-pe-1.optinet.net    0.0%    36   41.2  51.8  40.3  88.5  13.2
14. 197-80-96-30.jhb.mweb.co.za       0.0%    36   40.5  50.0  40.1  77.0  12.1
15. 197-80-206-101.jhb.mweb.co.za     0.0%    36   40.4  50.1  40.1  78.3  11.8
16. ???
17. 197-80-203-245.jhb.mweb.co.za     0.0%    36   43.7  57.8  41.0 140.3  21.9

I don't have Showmax so can't test it however thought I'd drop in the traces for that given the issues that Hummercellc noted.

Host: za-teraco-01-napafrica.cdn.showmax.com
Code: 
--- My capped account 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    28    0.3   0.3   0.3   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             0.0%    28   28.5  25.9  19.7  91.6  16.2
 4. 169-1-21-66.ip.afrihost.co.za     3.6%    28   32.2  22.5  19.5  47.5   6.0
 5. cpt-net1.ip.adsl.co.za            0.0%    28   35.5  22.8  19.1  54.0   7.7
 6. optinet.ixp.capetown              0.0%    27   37.2  24.0  20.0  47.8   7.5
 7. te0-7-0-3.cpt-p-2.optinet.net     0.0%    27   42.2  46.1  41.9  73.8   7.7
 8. te0-7-0-0.cpt-p-1.optinet.net     3.7%    27   46.2  47.5  42.6  72.4   6.8
 9. te0-0-0-0.vic-p-2.optinet.net     3.7%    27   43.1  46.2  42.8  65.1   5.3
10. 197-84-4-100.cpt.mweb.co.za       0.0%    27   46.1  44.5  41.0  63.1   4.0
11. 101.te0-0-2-0.vic-tr-1.optinet.n  0.0%    27   44.2  44.2  42.2  70.8   5.4
12. 197-80-132-62.jhb.mweb.co.za      0.0%    27   45.4  45.0  40.7  61.0   5.4
13. za-teraco-01.cdn.showmax.cc       0.0%    27   41.6  45.5  40.1 123.1  16.9

--- Test account 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    30    0.3   0.3   0.3   0.3   0.0
 2. ???
 3. 196.43.31.249                     0.0%    30   19.8  34.8  19.6  88.4  18.0
 4. 196.43.31.250                     3.4%    29   19.5  35.1  19.0  81.9  21.2
 5. 196.43.31.253                     0.0%    29   19.2  37.5  18.9  72.8  19.1
 6. rrba-ip-se-2-gig-2-0-0-102.telko  0.0%    29   41.7  59.3  41.1  93.7  18.7
 7. showmax.ixp.joburg                0.0%    29   44.2  57.1  41.8 100.6  17.7
 8. za-teraco-01.cdn.showmax.cc       0.0%    29   40.2  49.9  39.2 100.7  15.8
Click to expand...

I'm concerned about the intermittent packet loss on both the Afrihost and Test accounts At first I though it was only within Optinet's network, but seems like it's occurring randomly.

Im assuming the test account is a SAIX account? How long did you keep that account connected?
 
LeafMuncher said:
Seriously feels like I'm being throttled on my capped account. 30-50kb/s max on twitch and facebook, 120kb/s on youtube, 150kb/s on p2p, 5mb on speed test and 800kb/s on Steam downloads. Very inconsistent ping and packet loss on international servers for gaming. This is on 8mb line. Issue has been happening since mid Feb. Originally thought my line was the cause (requested downgrade to 4mb) but everything is 100% on my WebAfrica account besides occasional line desync
Click to expand...

It definitely wouldn't be shaping, because YouTube is not a shaped service, and neither is Twitch or Facebook. Steam downloads would be affected, so it's strange that you are seeing this in reverse. I would love to see what your latency is like, because that would make more sense :(
 
steel_dog said:
Hi guys,

My modem is using DNS servers 169.1.1.1 and 169.1.1,9. This is auto set from AH.
I need to hard set the DNS servers so I've been checking latency to each.
I've noted relatively high latencies to the AH servers.

1. When compared with Telkom's CPT server (wblv-ip-dns.saix.net), AH's 169.1.1.2 averages 74ms compared to Telkom at 22ms. Why is this so? I've included traces below.

169.1.1.2
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                  97.5%   238    0.3   0.3   0.3   0.3   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             9.3%   238   59.3  55.1  20.1 186.7  32.8
 4. 169-1-21-66.ip.afrihost.co.za     0.0%   237  125.8  72.1  20.5 166.6  30.2
 5. cpt-net1.ip.adsl.co.za            0.0%   237  112.0  74.3  19.2 226.7  38.1
 6. cpt-ex0.ip.adsl.co.za             0.0%   237   20.7  21.1  19.9  30.4   1.3
 7. zestal.net.afrihost.co.za         1.3%   237   82.5  74.2  20.2 144.7  29.1

Telkom CPT wblv-ip-dns.saix.net
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.3%   298    0.3   0.3   0.2   0.6   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             6.0%   298   20.3  52.0  20.1 230.2  32.3
 4. cpt-up2.ip.adsl.co.za             0.0%   298   21.3  21.3  20.0  28.4   0.9
 5. cpt-net1.ip.adsl.co.za            0.3%   298   50.7  75.6  19.6 222.6  37.3
 6. 41.164.52.40                      1.3%   298   49.3  35.1  19.6 183.0  29.2
 7. wblv-ip-se-2-wan.telkom-ipnet.co  0.7%   297   21.0  48.2  20.3 235.7  46.2
 8. 196.43.25.205                     0.3%   297   21.2  21.4  20.4  48.4   1.9
 9. 196.43.57.166                     0.3%   297   20.6  21.6  20.1  79.0   5.3
10. wblv-ip-cat-1-vlan-913.telkom-ip  0.0%   297   21.9  22.3  20.8  72.0   4.5
11. ???

2. The other listed AH DNS servers don't do any better than Telkom, however they are doing better than the primary 169.1.1.2.

169.1.1.9, which is the current secondary
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                  51.4%   107    0.3   0.3   0.2   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             2.8%   107   20.2  25.1  19.7 109.9  13.9
 4. cpt-up2.ip.adsl.co.za             0.0%   107   20.4  20.9  19.8  27.6   0.8
 5. cpt-net1.ip.adsl.co.za            0.9%   107   52.5  41.5  19.4 196.0  25.0
 6. 41.164.52.40                      2.8%   107   20.2  24.3  19.3 159.9  18.1
 7. 172.18.1.164                      0.0%   107   40.3  41.8  39.7  99.1   8.2
 8. 41.169.57.217                    15.0%   107   41.3  42.6  40.7  71.8   5.0
 9. 169-1-5-75.ip.afrihost.co.za      0.0%   107   39.0  41.8  38.5  92.6   7.4
10. jhb-ex0.ip.adsl.co.za            21.7%   106   45.5  41.8  40.6  49.5   1.2
11. rocara.net.afrihost.co.za         2.8%   106   39.3  46.5  38.2 208.6  27.4

169.1.1.1, which is the primary listed on AH's config page but is not being pushed to the modem.
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    58    0.3   0.3   0.2   0.8   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za             5.3%    57   21.3  21.5  20.0  47.1   4.2
 4. 169-1-21-66.ip.afrihost.co.za     1.8%    57   20.8  38.9  20.4  77.6  17.7
 5. cpt-net1.ip.adsl.co.za            0.0%    57   20.6  37.9  19.4  83.6  18.7
 6. cpt-ex0.ip.adsl.co.za             0.0%    57   20.9  21.1  20.0  26.3   1.0
 7. lacelvia.net.afrihost.co.za       1.8%    57   20.3  39.2  19.5 108.1  21.3

3. Others for comparison
Google 8.8.8.8
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                  23.3%    30    0.3   0.3   0.2   0.3   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za            17.2%    29   20.4  29.8  19.9  81.5  14.9
 4. cpt-in1.ip.adsl.co.za             0.0%    29   21.1  25.2  20.2 132.2  20.7
 5. cpt-net1.ip.adsl.co.za            0.0%    29   19.6  36.7  19.3  82.6  20.1
 6. 41.164.52.40                      3.4%    29   28.7  29.5  19.9  86.8  17.1
 7. 172.18.1.164                      0.0%    29   40.5  42.0  40.3  64.2   4.3
 8. 72.14.194.206                     0.0%    29   41.2  41.5  40.7  42.8   0.0
 9. 72.14.239.117                     0.0%    29   40.2  40.4  39.5  43.7   0.8
10. google-public-dns-a.google.com    0.0%    29   42.5  55.6  38.7  96.4  18.5


Google 8.8.4.4
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    55    0.2   0.3   0.2   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za            16.4%    55   20.4  46.6  20.1 102.1  20.7
 4. 169-1-21-66.ip.afrihost.co.za     0.0%    55   22.3  43.7  20.2 171.8  30.4
 5. cpt-net1.ip.adsl.co.za            1.8%    55   19.8  41.2  19.4 174.2  29.2
 6. 41.164.52.40                      0.0%    55   20.0  29.4  19.6 213.3  32.4
 7. 172.18.1.164                      0.0%    54   41.4  40.8  40.0  47.2   0.9
 8. 72.14.194.206                     0.0%    54   41.7  41.9  40.7  57.3   2.6
 9. 72.14.239.33                      0.0%    54   47.1  70.4  39.9 189.3  30.8
10. google-public-dns-b.google.com   11.1%    54   39.0  40.7  39.0  62.2   3.6

OpenDNS 67.215.86.0
Code: 
                                       Packets               Pings
 Host                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                   0.0%    59    0.3   0.3   0.2   0.4   0.0
 2. ???
 3. cpt-up1.ip.adsl.co.za            13.6%    59   63.7  54.5  20.2 207.7  40.5
 4. 169-1-21-66.ip.afrihost.co.za     0.0%    59   21.3  29.6  20.5  69.4  13.6
 5. cpt-net1.ip.adsl.co.za            0.0%    58   20.2  28.2  19.6  74.3  14.7
 6. africainx.ixp.capetown            1.7%    58   20.6  34.7  20.1 173.2  28.8
 7. CORE.GP-ID-DCE-4.TO.GP-ID-MEC-2.  0.0%    58   42.7  44.5  41.9  65.5   4.8
 8. 41-66-181-98-62.OPE001-CPE-GP-ID  0.0%    58   41.9  42.7  41.5  47.4   1.1
 9. ???

I'd off course want to use AH's DNS servers for local CDN's etc, however something isn't right with 169.1.1.2.

Thoughts please.
Click to expand...

Again seeing packet loss here, especially to the router which is super weird. Are you testing over WiFi?
 
moedawood said:
Facebook videos are honestly horrible. Only issue that I'm having is Facebook videos. Can someone improve the experience?
Click to expand...

Have you run any tests we can take a look at? Facebook Video and Facebook Live have been working normally for me :(
 
CloudStrif3 said:
Seems like I'm not the only one getting these slow speeds from Afrihost. After much debate with the online team, and me telling them that I've been throttled and shaped, they've finally admitted to it. Got myself unshaped, but now it seems like it's worse. What am I actually paying for here?

VDSL 20mbps line
Ping: 146ms
Down: 50.5 KBps
Up: 151KBps
Click to expand...

I don't think this is a shaping issue, to be honest. You're getting much higher latency than you should for what I assume is a local test.

Could you please post a traceroute? :(
 
ajan said:
This is sad...

Mybroadband
dj5c3oS.png


BBC
vmBPgM8.png


Stockholm Valve
8bfSEV6.png



The straight line is with a vox account
Click to expand...

I see that you're testing with your alternate account pretty late, it would be a good test to switch the times now. If there is congestion on your exchange (for example) then it would look like one ISP is performing poorly, when it may be time based. Not saying that this is the case necessarily, but it would be good to do that test so we know for sure :(
 
AfriMan said:
Definitely not looking good. Have you received any word from our NOC team yet? :(
Click to expand...

You are a busy boy this morning :) No, I have not heard from them.

I do check local Bras latency which is normally absolutely fine during the period, in addition my latency is not bad, a little higher than normal, but not bad. It's the throughput which is the killer.

Unfortunately I work a lot at night, and had to basically give up last night. Web pages would load very slowly, videos wouldn't play and ended up trying to download them which took 30 minutes for a 44mb file.
 
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