savage
Expert Member
We have always been clear and open around our infrastructure and upgrades thereof. So much so that we even opened our network for beta testing during the Afrigreen phase.
LOL - you call that being transparent? I call that getting your users to do your testing for you because you can't adequately simulate the load...
Amazing how everything is "complex", "very advanced" and involves a process of "optimization" and "troubleshooting"... Yet, you identify a IPC issue "at the end of last week" (which is bull), and 2 days later, magical "upgrades" has been ordered. Where's the process of optimization now? Oh wait, you do optimization when you COMMISSION, not when you're already out of capacity. Where's the troubleshooting now? Oh wait, someone decided to actually LOOK at the trends on a cacti graph?
Let me spell this out for you AfriHost... You're not g*d, and you're not the only ones running "complex" networks :crylaugh: PS: Your BGP is a mess, and you should really learn to summarize your networks, it IS best practices, after all (that's now IF best practices applies to AfriHost).
Capacity planing, as you rightfully said before, is a never ending process. In terms of your capacity planing, you SHOULD HAVE ordered capacity MONTHS ago already. It's really as simple as that. I do not for ONE SECOND believe that a "sudden" spike in usage, magically now means you identified a capacity issue. A spike, is just that - a spike - it returns back to normal. Let's also not forget, this is now the THIRD TIME, that your so called "capacity planing" was a miserable failure, and your end users had to pay the price.
What you have here, is an EVER INCREASING demand (especially in the South, where the problems first started last year already), and AfriHost sitting on their asses and doing nothing about it. Now that the ***** hits the fan, NOW SUDDENLY there is a IPC shortage, and NOW SUDDENLY, there is a shaping / profiling error?
Why was the problem with the shaping not seen LAST YEAR already? I'll tell you why... Because you REFUSE to listen to your customers. Because AfriHost is always right, screw everyone else. That's why.
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I think Afriman explained quite well that we can't take general complaints as a reason and a basis to upgrade IPC capacity. Processes of troubleshooting have to be completed first and an optimization of current infrastructure before further steps can even be considered. It's not as black and white as it may seem. We have very advanced network management tools as well as partnerships and agreements with upstream providers, peering providers and CDNs to manage and offer the best possible experience for our DSL users. 
