Afrihost Capped DSL Feedback

CamiKaze said:
This is exactly what I am talking about, but I never really got close to 4mbps speeds when I was on a 4meg line.
Should the same hold true for the 8meg line? Should you not sync it to a bit of a higher speed to get me closer to the 8mbps speed at least?
I'm paying for an 8meg line but getting 6meg line speeds.
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Very strange! I'm on 4Mbps. This is what it should be:

IMG_1853.PNG

My line is synced at 5117kbps and upload at 508kbps.
 
Any one else having connection issues ? Seems like it pppoe not connecting, keeps dropping and reconnecting.
 
w1tw0lf said:
Any one else having connection issues ? Seems like it pppoe not connecting, keeps dropping and reconnecting.
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I'm not seeing any network-ratled issues in and around Kempton Park. Could you PM me your details quickly, let me check what's going on.
 
Kosmik said:
Knz still borked? Getting odd dns errors
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:(

I'm afraid so.

Our Team is still working to restore the affected part of the backhaul between Jo'burg and KZN. It's a top-priority but there has been a delay.
 
AfriGenie said:
I'm not seeing any network-ratled issues in and around Kempton Park. Could you PM me your details quickly, let me check what's going on.
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Solved... issue was on my side. Updated firmware on dsl modem(bridge mode) and had to reconfigure it. Seems like they changed a few things with bridge mode.
 
w1tw0lf said:
Solved... issue was on my side. Updated firmware on dsl modem(bridge mode) and had to reconfigure it. Seems like they changed a few things with bridge mode.
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Ah! :)

I'm glad to hear that you are back online!
 
Through all of this since my last post every night still 300 plus ms on all euw based games with AH account and when i switch to a different ISP account it is perfect. Never got any feedback of any sort from your support after sending I don't even know how many tests.

Reading all the posts and having this issue since January without even a explanation or one concrete answer is unacceptable and will be seeking alternative ISP's in the new month that hopefully feel a bigger sense of urgency in helping their clients.
 
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Vixation said:
Through all of this since my last post every night still 300 plus ms on all euw based games with AH account and when i switch to a different ISP account it is perfect. Never got any feedback of any sort from your support after sending I don't even know how many tests.

Reading all the posts and having this issue since January without even a explanation or one concrete answer is unacceptable and will be seeking alternative ISP's in the new month that hopefully feel a bigger sense of urgency in helping their clients.
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I'm really sorry to hear about your ongoing poor experience, Vixation. :( I can assure you that we have been passing all feedback onto our NOC Team who are constantly working on optimizing performance on the network. I'm not sure when last you ran some tests on your account, but I'd be happy to take a look at some results and offer my assistance. :)
 
AfriFella said:
I'm really sorry to hear about your ongoing poor experience, Vixation. :( I can assure you that we have been passing all feedback onto our NOC Team who are constantly working on optimizing performance on the network. I'm not sure when last you ran some tests on your account, but I'd be happy to take a look at some results and offer my assistance. :)
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it looks more like the only thing that has been passed on is to see where you can shape as the 6-12pm is a nightmare
on top of that you are actually believing your own stories just like last year with the same problems
and the customer actually has to pay for this crappy service
 
AfriFella said:
I'm really sorry to hear about your ongoing poor experience, Vixation. :( I can assure you that we have been passing all feedback onto our NOC Team who are constantly working on optimizing performance on the network. I'm not sure when last you ran some tests on your account, but I'd be happy to take a look at some results and offer my assistance. :)
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Sorry, it's an absolute joke. I sent a pm to Afrigenie on the 4th of May and have not even had a response. Your network in the Western Cape is poor. Latency to EUW servers are beyond terrible. Streaming is awful. You guys request trace routes after trace routes so you can pass on these results to your network team. Show me where this has yielded any fix???

Yes I can move on to another ISP, but it's money i'm paying from my own pocket and for what? Your website states Zero Risk, that is completely misleading.
 
BrendanMc said:
Sorry, it's an absolute joke. I sent a pm to Afrigenie on the 4th of May and have not even had a response. Your network in the Western Cape is poor. Latency to EUW servers are beyond terrible. Streaming is awful. You guys request trace routes after trace routes so you can pass on these results to your network team. Show me where this has yielded any fix???

Yes I can move on to another ISP, but it's money i'm paying from my own pocket and for what? Your website states Zero Risk, that is completely misleading.
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:( I'm not sure why you didn't receive my PM, my apologies. I've just re-sent it, can you please check if you've received it now.

I updated you on the invoice and billing for your account, and I just needed to find out which DNS servers you are using.
 
electrofreeze said:
it looks more like the only thing that has been passed on is to see where you can shape as the 6-12pm is a nightmare
on top of that you are actually believing your own stories just like last year with the same problems
and the customer actually has to pay for this crappy service
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I understand that you are frustrated, at the end of the day if you aren't having a great experience we need to figure out why this is happening.

That's why we need the specific test results that we ask for. We're not trying to waste your time by asking for these test results. If our Network Team asks for specific test results to figure out what's going on, we definitely need those test results.

Simply saying your connection is slow doesn't help us figure out what's going on at all.
 
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