Afrihost Capped latency issues

S

silver6933

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ADSL 1 mbs
Afrihost 50GB capped account
JHB


I have been experiencing +640ms latency with afrihost login.

The line works fine with a telkom account/login. So it is not the line/modem/computer. Speed test is also normal 34ms (on telkom)

They have fixed it twice this week, but it seems to reoccur.

Is anyone else experiencing these issues in JHB. Afrihost says there is no problems with there network.
 
Sorry to hear you're having such awful latency. Can imagine that it must be pretty frustrating :(

We're not having a general issue like this, please drop me a PM and we'll see what we can do to sort this out for you.
 
I have experienced similar latency issues on both the @afrihost and @ afrigreen networks, yet when changing over to a different ISP, the latency issue seems to disappear. I have performed a few ping plotter tests on the @afrihost, @afrigreen and the different ISP's network and shared it with Afrihost's Client Zone folk - the high ping on the local hops across the two afrihost networks is not seen on the other ISP's network.

High latency is quite a problem for online gaming :(
 
Yeah, my afrihost latency is tanking pretty badly as well, dota on my 10mb business line on afrihost.co.za and afrigreen gives 100-500ms latency spiking often making the game really unplayable, switched to a trial WebAfrica account and it was 30-60ms, smooth gameplay. Huge difference. Been like this for a while now :(
 
Igor III said:
I have experienced similar latency issues on both the @afrihost and @ afrigreen networks, yet when changing over to a different ISP, the latency issue seems to disappear. I have performed a few ping plotter tests on the @afrihost, @afrigreen and the different ISP's network and shared it with Afrihost's Client Zone folk - the high ping on the local hops across the two afrihost networks is not seen on the other ISP's network.

High latency is quite a problem for online gaming :(
Click to expand...

definitely doesn't sound too good here. Could you please post your results so I can see what that latency is?

Could you please also post that feedback here, so we can compare with other people's test results?
 
Ghost02 said:
Yeah, my afrihost latency is tanking pretty badly as well, dota on my 10mb business line on afrihost.co.za and afrigreen gives 100-500ms latency spiking often making the game really unplayable, switched to a trial WebAfrica account and it was 30-60ms, smooth gameplay. Huge difference. Been like this for a while now :(
Click to expand...

You definitely shouldn't be seeing latency on AfriGreen. Have you posted this in this thread?

This will really help if you can post your actual latency tests there so we can compare with other AfriGreen users who play DOTA.
 
AfriMan said:
definitely doesn't sound too good here. Could you please post your results so I can see what that latency is?

Could you please also post that feedback here, so we can compare with other people's test results?
Click to expand...

As stated, please note that this is not constant - the high ping spikes are normally only noticed during peak periods. The Pingplotter tests were done over a few days and the last one is on the WA network (I am running a capped Afrihost account on a 2 Meg Telkom ADSL line).

w1e886.png


2ewzcys.png


mvgo76.png


5pq4bp.png


2hpr3ur.jpg
 
Igor III said:
As stated, please note that this is not constant - the high ping spikes are normally only noticed during peak periods. The Pingplotter tests were done over a few days and the last one is on the WA network (I am running a capped Afrihost account on a 2 Meg Telkom ADSL line).

-snip
Click to expand...

Hhmm, looks like the latency is sneaking in with us.
Would you be able to complete the same tests a bit later this evening so we have a good comparison baseline?
 
AfriGuy said:
Hhmm, looks like the latency is sneaking in with us.
Would you be able to complete the same tests a bit later this evening so we have a good comparison baseline?
Click to expand...

Sure, will do

For the record - the posted tests were done during the end of Sept 2015 (28th & 29th) between 16:00 and 21:00 (I have not captured any of the tests done after this, as my logs with ClientZone came to grinding halt, as it is believed to be caused by my Telkom line/Hardware).

Last night (04 October) after 16:30'ish, my connection was absolutely horrendous.

Will take a peek at it this afternoon and will provide some more screen dumps.
 
Igor III said:
Sure, will do

For the record - the posted tests were done during the end of Sept 2015 (28th & 29th) between 16:00 and 21:00 (I have not captured any of the tests done after this, as my logs with ClientZone came to grinding halt, as it is believed to be caused by my Telkom line/Hardware).

Last night (04 October) after 16:30'ish, my connection was absolutely horrendous.

Will take a peek at it this afternoon and will provide some more screen dumps.
Click to expand...

Ah OK, then definitely need to see some up to date results then :)
 
Igor III said:
Some tests and in game screenshot taken today at 16:48/16:50 - hope it helps

6gvo06.png


69i07o.png
Click to expand...

Thanks, not looking good at all here.
I see you're using Afrigreen - do you see the same performance using your regular account too?
 
AfriGuy said:
Thanks, not looking good at all here.
I see you're using Afrigreen - do you see the same performance using your regular account too?
Click to expand...

If I swap over to the @afrihost, the lag spikes appears to be slightly worse (on the MTN backbone) - running Diablo III on the MTN network via AH is a certain death by latency :D

The only solution for me at the moment to enjoy gaming is to use my AH account for downloads and my 1GB free WA account for gaming.

Ping Plotter test on the MTN network:

w1e886.png


PS: I trust it will be OK, if I continue this thread on the Afrihost POC Network Afrigreen Feedback page.
 
Last edited:
Igor III said:
If I swap over to the @afrihost, the lag spikes appears to be slightly worse (on the MTN backbone) - running Diablo III on the MTN network via AH is a certain death by latency :D

The only solution for me at the moment to enjoy gaming is to use my AH account for downloads and my 1GB free WA account for gaming.

Ping Plotter test on the MTN network:

w1e886.png


PS: I trust it will be OK, if I continue this thread on the Afrihost POC Network Afrigreen Feedback page.
Click to expand...

Sorry about the delays here :(
How does in-game latency compare on your @afrihost.co.za account?
 
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