AfriHost CEO explains why the network has been underperforming..

[MickeyD]

Sounds very much like the problems that TelkomInternet were experiencing as well... same devices? same software? same vendor?

 

[Necuno]

Sounds very much like the problems that TelkomInternet were experiencing as well... same devices? same software? same vendor?

Not really unless of course telkom also overlooks their costumer problems:

As a business customer I am annoyed that I got the run around since September and was always told that it either was my problem or a Telkom issue and it took over 6 weeks of mounting consumer complaints for Afrihost to acknowledge that they are experiencing problems.

I would have appreciated honesty and transparency more if it had happened in September and not been dragged out which in hindsight now appears to have been a poor attempt to cover up the actual issues to avoid any bad customer PR.

Afrihost does not seem to understand that their customers are more appreciative when told the truth but I for one feel lied to and patronized and have wasted many hours providing info to Afrihost for the problems I experienced while it was very clear to them from the beginning that they internally suffered problems and decided not to be open about them.

Not quite sure how Afrihost will rebuilt the trust lost, but a sad mail sent in the wee hours of the morning is not going to achieve this for me.

lets not forget this is the second round
http://mybroadband.co.za/vb/showthread.php/609580-Afrihost-Lack-of-IPC-Feedback

 

[Jings]

AH formula was great until MTN took over. Since then download speed has increased but streaming is now dramatically slow. Might as well move to TI, at least they're cheaper.

 

[Necuno]

AH formula was great until MTN took over. Since then download speed has increased but streaming is now dramatically slow. Might as well move to TI, at least they're cheaper.

NO! TI has the exact same problems :erm:

 

[Jings]

NO! TI has the exact same problems :erm:

Yes, but it's cheaper. Which one has no problems?

 

[AntiGanda]

I think Gian is way out of touch. His Lieutenants probably don't let him know what's going on or he doesn't care. PR seems to be at the forefront, but we can't download PR.

 

[AfriGenie]

I think Gian is way out of touch. His Lieutenants probably don't let him know what's going on or he doesn't care. PR seems to be at the forefront, but we can't download PR.

I can assure you that Gian has made sure that he remains up to date on the network management device issue for the entirety of the time that it has been an issue.

As I have pointed out Gian was in a difficult position, does he notify everyone about the current issue - even those that have not noticed the issue - and potentially create a panic as everyone clamours for updates, or do we notify our clients in a case by case basis as we have done here.

 

[w1z4rd]

I predict that Afrihost will be consumed/rebranded by MTN within the next 5 years. Mr creepy smile Gian wont be CEO and will find a new business venture. Gian you might have cared about your customers from inception of Afrihost but you certainly don't care about them enough to be refunded.I am also tired of this :"we love our customers" and "mtn loves you too". Grow a pair and do the right thing by reimbursing clients in some way.

Are the personal attacks necessary ?

Such vicious and personal attacks like this I have not seen in a long time. Its not like theres a ****ing monopoly on DSL accounts. Move if you are not happy.

I know a lot of companies refuse to engage with people on mybroadband. This has been told to me over and over again. I think Im starting to see why.

 

[Chevron]

Are the personal attacks necessary ?

Such vicious and personal attacks like this I have not seen in a long time. Its not like theres a ****ing monopoly on DSL accounts. Move if you are not happy.

I know a lot of companies refuse to engage with people on mybroadband. This has been told to me over and over again. I think Im starting to see why.

"Mr Creepy Smile" is vicious?

Lol.

 

[KillerBOB]

Are the personal attacks necessary ?

Such vicious and personal attacks like this I have not seen in a long time. Its not like theres a ****ing monopoly on DSL accounts. Move if you are not happy.

I know a lot of companies refuse to engage with people on mybroadband. This has been told to me over and over again. I think Im starting to see why.

Oh please, this isn't even a "vicious" personal attack, as you say. If you love AH so much, great for you, let others complain if they want to.

 

[Heisenborg]

I can assure you that Gian has made sure that he remains up to date on the network management device issue for the entirety of the time that it has been an issue.

As I have pointed out Gian was in a difficult position, does he notify everyone about the current issue - even those that have not noticed the issue - and potentially create a panic as everyone clamours for updates, or do we notify our clients in a case by case basis as we have done here.

U mean panic and people goto a different ISP, that would be bad hey, but just for AH. U guys actually pretend to be above board, but your veiled messages say something else entirely.

 

[w1z4rd]

Oh please, this isn't even a "vicious" personal attack, as you say. If you love AH so much, great for you, let others complain if they want to.

People can complain all they want. Even if they are sockpuppets. No need to get personal. A psychopath and a normal person will have different views on what a vicious personal attack is, so why even bother getting personal?

As I said, this is why many companies no longer or wont engage with mybb anymore. Dont be surprised one day if it stops. You would have deserved it.

 

[Electron1]

It is really unfair to not be upfront about issues, and take time before acknowledging them. This issue is fully out now in the open and it helps when customers complain of their internet speeds. First check is whether the line itself is playing up, but then it saves everyone time to know that the ISP is experiencing issues.

Afrihost should be posting daily updates on their page on this issue, until it is resolved.

 

[AfriGenie]

U mean panic and people goto a different ISP, that would be bad hey, but just for AH. U guys actually pretend to be above board, but your veiled messages say something else entirely.

In the past, when Gian has sent out an update on a network fault it resulted in calls to Support increasing well beyond our capacity to answer each call timeously. I am not making an excuse, but having a hundred or so callers waiting at least 20 minutes for a call, is definitely not the way we want things to happen.

The reaction our users had to the Plus+ launch, and the feedback Gian received will definitely impact how we handle future instances.

 

[KillerBOB]

People can complain all they want. Even if they are sockpuppets. No need to get personal. A psychopath and a normal person will have different views on what a vicious personal attack is, so why even bother getting personal?

As I said, this is why many companies no longer or wont engage with mybb anymore. Dont be surprised one day if it stops. You would have deserved it.

I would have deserved it? Good to know. Out of interest, does domaincheap deal with people on MyBB?

 

[w1z4rd]

I would have deserved it? Good to know. Out of interest, does domaincheap deal with people on MyBB?

You should go through your post history and see how many attacks are in your comments. Its like the sole purpose of your account is to attack people.

 

[Zyzzyva]

People can complain all they want. Even if they are sockpuppets. No need to get personal. A psychopath and a normal person will have different views on what a vicious personal attack is, so why even bother getting personal?

As I said, this is why many companies no longer or wont engage with mybb anymore. Dont be surprised one day if it stops. You would have deserved it.

Well said.

 

[KillerBOB]

You should go through your post history and see how many attacks are in your comments. Its like the sole purpose of your account is to attack people.

Stalker, much?

So what? Most of your posts are about the DA, but it doesn't bother me lol. And, no, I haven't looked through your post history, it's just something I've noticed over the years I've been commenting on MyBB. Yes, KillerBOB isn't my first, or only, account here.

 

[Sting]

I think Gian is way out of touch. His Lieutenants probably don't let him know what's going on or he doesn't care. PR seems to be at the forefront, but we can't download PR.

I thought you were a Telkom Internet uncapped customer? Do you even have an Afrihost account?

 

[w1z4rd]

Stalker, much?

I checked your account out after you told me what city I live in. Those fingers you are pointing are pointing back at you. I wanted to check if you were a real person with legitimate questions or a troll account to cause crap. Based on your posts you are not here to be positive.

Yes, KillerBOB isn't my first, or only, account here.

Yeah, obvious sockpuppet troll account is obvious. Thats why I dont take you seriously. You are here just to stir.