afrihost.com

[ProAsm]

Any email sent to @afrihost.com bounces whether it's [email protected], [email protected], [email protected] and any of the Afri staff.
I was told it was fixed but still I get:

Delivery to the following recipient failed permanently:

     [email protected]

Technical details of permanent failure: 
Google tried to deliver your message, but it was rejected by the server for the recipient domain afrihost.com by mail.ucebox.co.za. [197.242.159.37].

The error that the other server returned was:
550 Message rejected due to user rules.

 

[Peon]

Hi Mr ProAsm,

Well this is embarrassing for Afrihost, Lol. I know Outlook.com didnt like them as well for a bit. I reckon its something they will fix.

You still working on the ProMod? back in the day stuff I know.

 

[AfriMan]

Any email sent to @afrihost.com bounces whether it's [email protected], [email protected], [email protected] and any of the Afri staff.
I was told it was fixed but still I get:

Delivery to the following recipient failed permanently:

     [email protected]

Technical details of permanent failure: 
Google tried to deliver your message, but it was rejected by the server for the recipient domain afrihost.com by mail.ucebox.co.za. [197.242.159.37].

The error that the other server returned was:
550 Message rejected due to user rules.

We'll definitely need to look into this. Could you please drop me an email on [email protected] with a forward copy of the mail along with all the headers. If it's not going through, please drop me a PM

 

[ProAsm]

I tried emailing you and that bounced also.
I then sent you a PM an that bounced also with the following:

AfriMan has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

You guys seem to be in a bad place

 

[AfriFella]

I tried emailing you and that bounced also.
I then sent you a PM an that bounced also with the following:

AfriMan has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

You guys seem to be in a bad place

This is pretty ironic... I'm sorry to hear about the wall of communication issues you're facing here. I generally tend to recommend that people send any queries to [email protected]. Our ticketing system will pick up on keywords and filter your mail in the appropriate queue.

That being said, mailing [email protected], [email protected] or [email protected] is not supposed to fail. Feel free to PM me instead and we'll troubleshoot this. (I'll ask AfriMan to check out his inbox)

 

[ProAsm]

PM sent.

 

[AfriMan]

I tried emailing you and that bounced also.
I then sent you a PM an that bounced also with the following:

AfriMan has exceeded their stored private messages quota and cannot accept further messages until they clear some space.

You guys seem to be in a bad place

That's pretty weird, got a ton of PM's in and I usually clear my PM's pretty regularly. Also getting plenty of emails on my afriman email address so we'll need to figure out why you are getting this experience

 

[ProAsm]

For what it's worth, here is a trace to afrihost.com and its the same no matter how many times I try.

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 11 ms 10 ms 10 ms 169-0-40-1.ip.afrihost.co.za [169.0.40.1]
3 * * * Request timed out.
4 22 ms 18 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 19 ms 18 ms 18 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 24 ms 24 ms 24 ms 41.162.84.192
7 33 ms 32 ms 32 ms 172.18.1.162
8 29 ms 29 ms 29 ms cloudflare.ixp.joburg [196.46.25.198]
9 34 ms 35 ms 35 ms 104.20.30.244

Trace complete.

 

[Icemanbrfc]

That's pretty weird, got a ton of PM's in and I usually clear my PM's pretty regularly. Also getting plenty of emails on my afriman email address so we'll need to figure out why you are getting this experience

Its all my pm's to you, thats clogging up your inbox

 

[AfriGenie]

For what it's worth, here is a trace to afrihost.com and its the same no matter how many times I try.

Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms home.gateway.home.gateway [192.168.1.254]
2 11 ms 10 ms 10 ms 169-0-40-1.ip.afrihost.co.za [169.0.40.1]
3 * * * Request timed out.
4 22 ms 18 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 19 ms 18 ms 18 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 24 ms 24 ms 24 ms 41.162.84.192
7 33 ms 32 ms 32 ms 172.18.1.162
8 29 ms 29 ms 29 ms cloudflare.ixp.joburg [196.46.25.198]
9 34 ms 35 ms 35 ms 104.20.30.244

Trace complete.

The traceroute is about right, we use Cloudflare for the Afrihost.com site, so it may look a bit different.

 

[ProAsm]

How will I know when this is fixed, or is it the customers fault again or whoever is to blame ?
I need to communicate with your accounts department and atm I cannot do that