Soundlyawake
New Member
- Joined
- Apr 13, 2024
- Messages
- 1
- Reaction score
- 1
I regret to inform you that Afrihost has failed me.
I ordered a Pure LTE product the other day and with excitement I contacted Afrihost the following day, checking up on the proces and how long it would take, inorder for me to make a plan on delivery day to be available.
Here is where things start to go wrong, I contacted them via the WhatsApp platform provided, the operator then assured me everything is good I just need to pay the delivery fee. I then sent a screenshot of the product I bought that promotes free delivery on the router and SIM.
Then the operator replied that I must still pay the delivery fee. I refused to pay and then the operator gave this sassy comment and I decided to end the conversation.
Now I run a tight budget, so you will understand the frustration I had when Afrihost double debited my bank account, taking my grocery money with the second debit.
Now trying to contact them on multiple platforms (call me back, SMS, email, ticket) as this is an emergency to me, I have a tight budget. I get a response via Email, saying that they'll credit my account otherwise my bank account and that I must specify my bank details.
I did specify my bank details and asked for immediate payment as this is an emergency.
The operator then told me the matter has been forwarded to their accounts department and they only there on Monday. And the refund can take 7-14 days.
Now Dear Afrihost, you're costing me immense amount of trouble and money.
Because now where am I going to get money for groceries this week?
My other account debit order penalty?
The embarrassment of asking other people for money?
Bank fees?
And your staff plays it off as if it's nothing. So this is the service of "The Best ISP in South Africa" ?
No they rather treat me like a villain, although I didn't use any bad language, I did stress my frustration.
I'm deeply shocked.
I ordered a Pure LTE product the other day and with excitement I contacted Afrihost the following day, checking up on the proces and how long it would take, inorder for me to make a plan on delivery day to be available.
Here is where things start to go wrong, I contacted them via the WhatsApp platform provided, the operator then assured me everything is good I just need to pay the delivery fee. I then sent a screenshot of the product I bought that promotes free delivery on the router and SIM.
Then the operator replied that I must still pay the delivery fee. I refused to pay and then the operator gave this sassy comment and I decided to end the conversation.
Now I run a tight budget, so you will understand the frustration I had when Afrihost double debited my bank account, taking my grocery money with the second debit.
Now trying to contact them on multiple platforms (call me back, SMS, email, ticket) as this is an emergency to me, I have a tight budget. I get a response via Email, saying that they'll credit my account otherwise my bank account and that I must specify my bank details.
I did specify my bank details and asked for immediate payment as this is an emergency.
The operator then told me the matter has been forwarded to their accounts department and they only there on Monday. And the refund can take 7-14 days.
Now Dear Afrihost, you're costing me immense amount of trouble and money.
Because now where am I going to get money for groceries this week?
My other account debit order penalty?
The embarrassment of asking other people for money?
Bank fees?
And your staff plays it off as if it's nothing. So this is the service of "The Best ISP in South Africa" ?
No they rather treat me like a villain, although I didn't use any bad language, I did stress my frustration.
I'm deeply shocked.