Afrihost failed me

Soundlyawake

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Apr 13, 2024
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I regret to inform you that Afrihost has failed me.

I ordered a Pure LTE product the other day and with excitement I contacted Afrihost the following day, checking up on the proces and how long it would take, inorder for me to make a plan on delivery day to be available.

Here is where things start to go wrong, I contacted them via the WhatsApp platform provided, the operator then assured me everything is good I just need to pay the delivery fee. I then sent a screenshot of the product I bought that promotes free delivery on the router and SIM.
Then the operator replied that I must still pay the delivery fee. I refused to pay and then the operator gave this sassy comment and I decided to end the conversation.

Now I run a tight budget, so you will understand the frustration I had when Afrihost double debited my bank account, taking my grocery money with the second debit.

Now trying to contact them on multiple platforms (call me back, SMS, email, ticket) as this is an emergency to me, I have a tight budget. I get a response via Email, saying that they'll credit my account otherwise my bank account and that I must specify my bank details.
I did specify my bank details and asked for immediate payment as this is an emergency.
The operator then told me the matter has been forwarded to their accounts department and they only there on Monday. And the refund can take 7-14 days.

Now Dear Afrihost, you're costing me immense amount of trouble and money.
Because now where am I going to get money for groceries this week?
My other account debit order penalty?
The embarrassment of asking other people for money?
Bank fees?

And your staff plays it off as if it's nothing. So this is the service of "The Best ISP in South Africa" ?
No they rather treat me like a villain, although I didn't use any bad language, I did stress my frustration.

I'm deeply shocked.
 

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Send a pm to one of the Afrihost reps here.
 
I regret to inform you that Afrihost has failed me.

I ordered a Pure LTE product the other day and with excitement I contacted Afrihost the following day, checking up on the proces and how long it would take, inorder for me to make a plan on delivery day to be available.

Here is where things start to go wrong, I contacted them via the WhatsApp platform provided, the operator then assured me everything is good I just need to pay the delivery fee. I then sent a screenshot of the product I bought that promotes free delivery on the router and SIM.
Then the operator replied that I must still pay the delivery fee. I refused to pay and then the operator gave this sassy comment and I decided to end the conversation.

Now I run a tight budget, so you will understand the frustration I had when Afrihost double debited my bank account, taking my grocery money with the second debit.

Now trying to contact them on multiple platforms (call me back, SMS, email, ticket) as this is an emergency to me, I have a tight budget. I get a response via Email, saying that they'll credit my account otherwise my bank account and that I must specify my bank details.
I did specify my bank details and asked for immediate payment as this is an emergency.
The operator then told me the matter has been forwarded to their accounts department and they only there on Monday. And the refund can take 7-14 days.

Now Dear Afrihost, you're costing me immense amount of trouble and money.
Because now where am I going to get money for groceries this week?
My other account debit order penalty?
The embarrassment of asking other people for money?
Bank fees?

And your staff plays it off as if it's nothing. So this is the service of "The Best ISP in South Africa" ?
No they rather treat me like a villain, although I didn't use any bad language, I did stress my frustration.

I'm deeply shocked.
Why not just contact the support staff on here that are 100 times better than on Whatsapp? :unsure: :ROFL:
 
I recently experienced a similar thing with a supplier taking 10 days to do a refund, it was quite a large sum that put me in a slight pickle for a few days in regards to cash flow, wtf it’s 2024 just do the eft please, stop fking around!
 
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I recently experienced a similar thing with a supplier taking 10 days to do a refund, it was quite a large sum that put me in a slight pickle for a few days in regards to cash flow, wtf it’s 2024 just do the refund please, stop fking around!
Had something similar last year, started off Feb 28 2023, finally ended up being resolved in Dec. What put me in a pickle, was I lost access to the internet due to one of the larger ISPs simply not being able to read, then tried using migration/sign-up fees to hold me to ransom. Nope, nottafok ... even though it nearly took a year and I had to continuously keep the thing alive.

It was strange how the attitudes changed once it finally got to ICASA - jirre, I could have nearly dated the lady that had previously given me such a hard time, she was so sweet.
 
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