Afrihost High Demand Issues not being resolved

Deckard said:
ever wondered about AH's business model?
ever wondered why they were always driving the prices down?
ever wondered why they keep launching new products to entice you in to staying with them?
ever wondered why MTN bought into them?
ever wondered what would have happened to the ISP industry if AH had gone south because of cash flow problems because they keep discounting their products through marketing drives?
ever wondered?
Click to expand...

ever wondered if this make sense?
 
IdlePhaedrus said:
Until today, AH has refused to admit the problem is with their network management software. But, that is where I think the problem lies. Either that, or a particular change to their software on or around that time has borked their routing.
Click to expand...

That is also my strong suspicion. They are a lot of telltale signs - new capacity taking days to "optimize", today's problem requiring a whole day to "reload", random users experiencing shaping or specific random protocol issues on supposedly unshaped accounts, the repeated requests for specific users account details when there is obviously a global issue, not to mention that their primary network health monitoring seems to be based solely on user reports. They don't seem to know when throughput is degraded in an area other than from user complaints. All fits the profile of major issues with the network management software.
 
Deckard said:
ever wondered about AH's business model?
ever wondered why they were always driving the prices down?
ever wondered why they keep launching new products to entice you in to staying with them?
ever wondered why MTN bought into them?
ever wondered what would have happened to the ISP industry if AH had gone south because of cash flow problems because they keep discounting their products through marketing drives?
ever wondered?
Click to expand...

[video=youtube_share;t6bjqdll7DI]http://youtu.be/t6bjqdll7DI[/video]

I wonder ....
 
Wow, Just got another response from Critical Care saying they working round the clock to resolve this issue....
So fed up.... We at least on our way to moving away from them.
3:00pm during the day and our lines gone to !@#$ again.

We have a 40M line capable of 65M sync rates, but check this out

3906164560.png


Keeping in mind we get a full 40M via Imagine....
 
AfriGenie said:
Double Post... My apologies, I may have been excitable with the Submit Post Button.
Click to expand...

Don't feel bad, my Afrihost capped internet is so bad I tend to nap off waiting for new posts to be submitted and repeatedly click the button hoping for a mircle.
 
AfriGenie said:
Double Post... My apologies, I may have been excitable with the Submit Post Button.
Click to expand...

Don't feel bad, my Afrihost capped internet is so bad I tend to nap off waiting for new posts to be submitted and repeatedly click the button hoping for a mircle.
 
Vdsl account.... 40Mbps running on ADSL2 for the past 2 weeks.

Tickets don't getting answered. Fraud regarding dedicated servers with is in fact Software Defined Data centers etc.

Urgh this company has just fall of the wagon betraying the very people who made them.

I'm voting with my wallet are you?
 
garp said:
They should streamline the "official" Afrihost PR threads with a helpful sticky of the procedure to follow on the frequent occasions when your AH connection is borked. Based on my ongoing observations this should be something along the lines of:

1. Post a speedtest and tracert from your AH account asking what's up.
2. Wait for "oops that's not good, what area are you in?".
3. Sign up for a guest/free account with another provider. Post comparative speedtest and tracerts showing level of current borkedness.
4. Wait for "definitely not good, we've had reports of slow speeds in xxx area" or "we have some vague network issue which will be resolved at some unspecified level of soon, promise".
5. Complain again. Show how your downloads are running at 50kbps but speedtest shows you're getting at least 50% of line speed.
6. Wait for "We definitely don't shape capped accounts but we're continually optimizing things, hang tight, it will come right soon".
7. Repeat tracerts from AH and your test account. Complain again.
8. Wait for request to "PM me your account details" since it is you and only you.
9. Send PM and wait some more.
10. Get random email at 2am from offshore call centre asking for a tracert.
11. Complain again.
12. Be escalated to "critical care".
13. Expect call asking you for a tracert and your account details. Send all the same shyte again.
14. Wait.
15. Get follow up survey SMS asking if you're happy with the service. Respond "hell no".
16. Wait.
17. Repeat previous steps several times then moan about state of affairs with fellow forumites.
18. Be told "we are not amused this space is only for constructive feedback".
19. Experience zen-like epiphany on the nature of futility.
20. Cancel account.

Alternatively, you could hop straight to step 20 and save yourself months of frustration.

Over & out.
Click to expand...

Very handy guide and I followed that bad boy to the point.


Still no response from the afribots even thou they are online and deliberately ignoring my requests.
 
Thor187 said:
I'm voting with my wallet are you?
Click to expand...

Personally advising and withdrawing all services rendered by AH to other providers; lack of anything is disturbing.

I'm voting with my wallet are you?
 
Guys.... seriously.... every second you waste entertaining this bs is a second wasted.
Just cut your losses, move on and sign up with another ISP.

None of them will be perfect but for most of us being able to simply browse the web is a major improvement.

Also realise that for every person complaining and ultimately leaving there are 20 suckers signing up and not complaining as they either know no better or couldn't be bothered.

Having grown to the size they have AH is no longer the ISP we recommended to our clients as the best - how the mighty have fallen...
 
Last edited:
OCP said:
Guys.... seriously.... every second you waste entertaining this bs is a second wasted.
Just cut your losses, move on and sign up with another ISP.

None of them will be perfect but for most of us being able to simply browse the web is a major improvement.

Also realise that for every person complaining and ultimately leaving there are 20 suckers signing up and not complaining as they either know no better or couldn't be bothered.

Having grown to the size they have AH is no longer the ISP we recommended to our clients as the best - how the mighty have fallen...
Click to expand...

Here Here! Totally agree. My wallet voted to go with another ISP. Middle finger to AH.
 
I'm surviving on a free FNB 3GB account currently.. Left AH 31 October and waiting for my free FNB uncapped to kick in :).
 
We are awaiting info from IS to come through to alleviate the load on AH by 30 accounts...

Everyday it gets worse....
40M VDSL result today....
3908630423.png
 
Shaun108 said:
C'mon guys, give them a chance to sort this issue out. It doesn't happen every day and their track record has been good.
Click to expand...

A month and no feedback regarding what the cause is yet. You must get **** service EVERYwhere if you can accept this.

I, on the other hand, cannot.
 
There service has been poor for months already, they seem unable to get their network sorted out. You get different stores from different AH people all the time.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X