Afrihost High Demand Issues not being resolved

They should streamline the "official" Afrihost PR threads with a helpful sticky of the procedure to follow on the frequent occasions when your AH connection is borked. Based on my ongoing observations this should be something along the lines of:

1. Post a speedtest and tracert from your AH account asking what's up.
2. Wait for "oops that's not good, what area are you in?".
3. Sign up for a guest/free account with another provider. Post comparative speedtest and tracerts showing level of current borkedness.
4. Wait for "definitely not good, we've had reports of slow speeds in xxx area" or "we have some vague network issue which will be resolved at some unspecified level of soon, promise".
5. Complain again. Show how your downloads are running at 50kbps but speedtest shows you're getting at least 50% of line speed.
6. Wait for "We definitely don't shape capped accounts but we're continually optimizing things, hang tight, it will come right soon".
7. Repeat tracerts from AH and your test account. Complain again.
8. Wait for request to "PM me your account details" since it is you and only you.
9. Send PM and wait some more.
10. Get random email at 2am from offshore call centre asking for a tracert.
11. Complain again.
12. Be escalated to "critical care".
13. Expect call asking you for a tracert and your account details. Send all the same shyte again.
14. Wait.
15. Get follow up survey SMS asking if you're happy with the service. Respond "hell no".
16. Wait.
17. Repeat previous steps several times then moan about state of affairs with fellow forumites.
18. Be told "we are not amused this space is only for constructive feedback".
19. Experience zen-like epiphany on the nature of futility.
20. Cancel account.

Alternatively, you could hop straight to step 20 and save yourself months of frustration.

Over & out.
 
AfriGenie said:
The previous bandwidth issue was definitely caused by the lack of IPC capacity, our Shaping and Bandwidth management system is unique, and differs completely from most other ISPs. This is awesome as it makes our Uncapped accounts uniquely different from most other ISPs, but it does mean at times it takes a bit longer to troubleshoot and correct any issues.
Click to expand...
unique-is-not-useful.jpg
 
AfriGenie said:
It seems that we assign our IPs in blocks by region, and the default on new IPs seems to be Maseru, for whatever reason that Maseru is chosen.

It shouldn't take to long to be geo-located and assigned the correct region.
Click to expand...

AfriGenie said:
It seems that we assign our IPs in blocks by region, and the default on new IPs seems to be Maseru, for whatever reason that Maseru is chosen.

It shouldn't take to long to be geo-located and assigned the correct region.
Click to expand...


There's a bit of a echo in here... has the AH cave emptied out?
 
Consider yourselves lucky...

This is on my 10mb Capped (Unshaped) account. Never thought I would see the day when my upload speed was higher than my download speed....

I've had a lot of patience with Afrihost over the past couple of months, but I'm starting to reach the end of my tether now..

3903583023.png
 
garp said:
They should streamline the "official" Afrihost PR threads with a helpful sticky of the procedure to follow on the frequent occasions when your AH connection is borked. Based on my ongoing observations this should be something along the lines of:

1. Post a speedtest and tracert from your AH account asking what's up.
2. Wait for "oops that's not good, what area are you in?".
3. Sign up for a guest/free account with another provider. Post comparative speedtest and tracerts showing level of current borkedness.
4. Wait for "definitely not good, we've had reports of slow speeds in xxx area" or "we have some vague network issue which will be resolved at some unspecified level of soon, promise".
5. Complain again. Show how your downloads are running at 50kbps but speedtest shows you're getting at least 50% of line speed.
6. Wait for "We definitely don't shape capped accounts but we're continually optimizing things, hang tight, it will come right soon".
7. Repeat tracerts from AH and your test account. Complain again.
8. Wait for request to "PM me your account details" since it is you and only you.
9. Send PM and wait some more.
10. Get random email at 2am from offshore call centre asking for a tracert.
11. Complain again.
12. Be escalated to "critical care".
13. Expect call asking you for a tracert and your account details. Send all the same shyte again.
14. Wait.
15. Get follow up survey SMS asking if you're happy with the service. Respond "hell no".
16. Wait.
17. Repeat previous steps several times then moan about state of affairs with fellow forumites.
18. Be told "we are not amused this space is only for constructive feedback".
19. Experience zen-like epiphany on the nature of futility.
20. Cancel account.

Alternatively, you could hop straight to step 20 and save yourself months of frustration.

Over & out.
Click to expand...


This needs to be stickied!
 
This.

Afriman, this is no longer a small problem. It needs to be fixed, and we need to know when it is going to be fixed. You lost much of your good will last month, and this month the last die hards will leave and take all their clients with them. You will still have your Mom an Pop users, but is that really what you want?

My AH capped account (which is not supposed to be shaped or throttled in any way) has essentially been unusable for business since the 17th of last month.

fxit_man said:
Consider yourselves lucky...

This is on my 10mb Capped (Unshaped) account. Never thought I would see the day when my upload speed was higher than my download speed....

I've had a lot of patience with Afrihost over the past couple of months, but I'm starting to reach the end of my tether now..

3903583023.png
Click to expand...
 
fxit_man said:
Consider yourselves lucky...

This is on my 10mb Capped (Unshaped) account. Never thought I would see the day when my upload speed was higher than my download speed....

I've had a lot of patience with Afrihost over the past couple of months, but I'm starting to reach the end of my tether now..

3903583023.png
Click to expand...

This is about what I am getting on a 10MB Business Uncapped Unshaped line.

How is Afrihost winning these awards? When they moved their telephone systems last month it took me HOURS to get to a consultant. This lasted for about 3 weeks.

Now I'm getting about 1/20th of the speed I am paying for on my line, and it has been like this for weeks.

Pathetic doesn't even begin to describe it.
 
IdlePhaedrus said:
This.

Afriman, this is no longer a small problem. It needs to be fixed, and we need to know when it is going to be fixed. You lost much of your good will last month, and this month the last die hards will leave and take all their clients with them. You will still have your Mom an Pop users, but is that really what you want?

My AH capped account (which is not supposed to be shaped or throttled in any way) has essentially been unusable for business since the 17th of last month.
Click to expand...

If they gave a **** we wouldnt be in this position. I dont buy this whole "its a software issue" bull****.

It's a bandwidth issue through and through. They skate too close to the line, and oh look they have fallen over again.

Personally, I dont believe anything that comes out their mouths anymore. Excuses and empty promises are they produce. Oh and the constant requests for traceroutes and tests. If they made a software change on the weekend, then WHY were they requesting all these tests the whole of yesterday? It just all smells of ****. Anyone can see it.

Earlier today we had Afrigenie saying it would be coming right within minutes. Well, we now HOURS later and guess what... It's even WORSE.

Good luck for anyone trying to WATCH or DO anything tonight on their internet, whether its 2mb or 40mb

:rolleyes:
 
To be brutally honest, I think you are wrong. I don't thing this has ever been an IPC issue or an IOS download issue.

This issue started at a specific time on a specific date. I know, because I was surfing the web at the time. My connection dropped and afterwards it all went to hell in a hand basket.

There is simply no way IPC capacity can be consumed so quickly, all of a sudden, at around 01h00 in the morning.

Until today, AH has refused to admit the problem is with their network management software. But, that is where I think the problem lies. Either that, or a particular change to their software on or around that time has borked their routing.

<edit> Purely my own opinion of course</edit>

techead said:
If they gave a **** we wouldnt be in this position. I dont buy this whole "its a software issue" bull****.

It's a bandwidth issue through and through. They skate too close to the line, and oh look they have fallen over again.

Personally, I dont believe anything that comes out their mouths anymore. Excuses and empty promises are they produce. Oh and the constant requests for traceroutes and tests. If they made a software change on the weekend, then WHY were they requesting all these tests the whole of yesterday? It just all smells of ****. Anyone can see it.

Earlier today we had Afrigenie saying it would be coming right within minutes. Well, we now HOURS later and guess what... It's even WORSE.

Good luck for anyone trying to WATCH or DO anything tonight on their internet, whether its 2mb or 40mb

:rolleyes:
Click to expand...
 
Last edited:
IdlePhaedrus said:
To be brutally honest, I think you are wrong. I don't thing this has ever been an IPC issue or an IOS download issue.

This issue started at a specific time on a specific date. I know, because I was surfing the web at the time. My connection dropped and afterwards it all went to hell in a hand basket.

There is simply no way IPC capacity can be consumed so quickly, all of a sudden, at around 01h00 in the morning.

Until today, AH has refused to admit the problem is with their network management software. But, that is where I think the problem lies. Either that, or a particular change to their software on or around that time has borked their routing.

<edit> Purely my own opinion of course</edit>
Click to expand...

yeah ok I hear what you are saying

here is the thing, at the end of the day it all comes down to bandwidth management doesnt it?

they needed to cut down, and cut down they have. basically giving the royal finger to people.
 
ever wondered about AH's business model?
ever wondered why they were always driving the prices down?
ever wondered why they keep launching new products to entice you in to staying with them?
ever wondered why MTN bought into them?
ever wondered what would have happened to the ISP industry if AH had gone south because of cash flow problems because they keep discounting their products through marketing drives?
ever wondered?
 
Deckard said:
ever wondered what would have happened to the ISP industry if AH had gone south because of cash flow problems because they keep discounting their products through marketing drives?
ever wondered?
Click to expand...

We'd get decent quality products instead of products trying to be cheap.
 
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