craiglotter
Well-Known Member
Looks like Afrihost's hosting problems continue. It's been the whole day now, my site remains down, and now even their main website is down! Does anyone have information on what's wrong?
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: How do you normally pay for purchases in stores?
Afrihost Hosting appears to still be completely borked
- Thread starter craiglotter
- Start date
-
- Tags
- afrihost
Solitude
Executive Member
There's an Afrihost hosting feedback thread?
But yes, Afrihost is experiencing hosting problems again.
From their site:
We are currently seeing VMWare Virtual Hosted Servers are unreachable due to a network error at our Gallo Manor Data Centre. This affects all shared hosting and dedicated hosting on the VMWare platform at this facility. Other platforms, such as HyperV Hosted Servers and Physical servers, are unaffected. Affected clients may find their hosted services inaccessible until the problem is resolved. Our network team are investigating and aim to resolve the problem as quickly as possible. We sincerely apologise to affected clients for any inconvenience this may cause.
halfmoonforever
Expert Member
- Joined
- Feb 1, 2016
- Messages
- 1,196
- Reaction score
- 9
They host with/at/on MTN still, so I stay away
Solitude
Executive Member
Argh! They are having problems again!
Shared And Cloud Hosting At Gallo Manor Medium Impact 12:41, 10 May 2016
We are receiving reports of Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologize to our Clients for any inconvenience that is being caused.
Is this now a monthly thing?
Shared And Cloud Hosting At Gallo Manor Medium Impact 12:41, 10 May 2016
We are receiving reports of Shared and Cloud Hosting solutions not being accessible. We are working with our Vendors to identify and rectify the cause of the problem. We apologize to our Clients for any inconvenience that is being caused.
Is this now a monthly thing?
IziWhatNow
Expert Member
- Joined
- Jul 22, 2010
- Messages
- 2,276
- Reaction score
- 22
I'm not sure how they still do business.
Almost cost us business as this interruption happened during a demo of one of our products
Solitude
Executive Member
12. 100% Website Uptime Guarantee
12.1 Afrihost guarantees that its hosting services will attain 100% availability, subject to the following.
12.2 The 100% website uptime guarantee is applicable only if the web server on which a Client's web hosting service resides crashes or goes down at an unscheduled time. This guarantee is not valid if there is any network problem between the Client and the web server which prevents the Client from seeing the web server, for instance. If the Client's ISP's link to the respective data centre goes down or is faulty, but the web server Afrihost hosts is still up, Afrihost is not responsible for the Client not being able to reach their website.
12.3 Afrihost is not responsible if any third party operated network or service experiences problems and outages (i.e. all network infrastructure and links, Client's internet connection, firewall service managed by external parties). If the applicable web server is up and running at all times then the website will deemed to have achieved 100% uptime.
12.4 The 100% uptime guarantee does not apply to any scheduled downtime for maintenance of any of the Afrihost web servers. If there is scheduled maintenance to be done the Client will be notified at least 24 hours in advance. The scheduled maintenance will always be done after hours (based on Central African Time (CAT)) and the web server downtime will be kept to a minimum.
12.5 The 100% uptime guarantee does not apply if Afrihost suspends the Client’s Service as allowed in terms of this Agreement.
12.6 Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.
12.7 Disputes arising out of the Uptime Guarantee must be submitted in writing and claims may not exceed fees paid (either monthly or on a pro-rata basis) to Afrihost for services not received during downtime. No direct or indirect losses or damages resulting from downtime may be claimed. Service Level commitments will also be taken into account when reviewing disputes. Where agreed provisions have been met, such disputes will be dismissed.
12.8 The Services provide access to the internet, which is subject to bandwidth constraints, system failures and all manner of other factors that may impact on the Client’s access, for which Afrihost accepts no responsibility.
To me it just looks like their 100% Website Uptime Guarantee doesn't mean anything because no matter what happens they accept no responsibility.
12.1 Afrihost guarantees that its hosting services will attain 100% availability, subject to the following.
12.2 The 100% website uptime guarantee is applicable only if the web server on which a Client's web hosting service resides crashes or goes down at an unscheduled time. This guarantee is not valid if there is any network problem between the Client and the web server which prevents the Client from seeing the web server, for instance. If the Client's ISP's link to the respective data centre goes down or is faulty, but the web server Afrihost hosts is still up, Afrihost is not responsible for the Client not being able to reach their website.
12.3 Afrihost is not responsible if any third party operated network or service experiences problems and outages (i.e. all network infrastructure and links, Client's internet connection, firewall service managed by external parties). If the applicable web server is up and running at all times then the website will deemed to have achieved 100% uptime.
12.4 The 100% uptime guarantee does not apply to any scheduled downtime for maintenance of any of the Afrihost web servers. If there is scheduled maintenance to be done the Client will be notified at least 24 hours in advance. The scheduled maintenance will always be done after hours (based on Central African Time (CAT)) and the web server downtime will be kept to a minimum.
12.5 The 100% uptime guarantee does not apply if Afrihost suspends the Client’s Service as allowed in terms of this Agreement.
12.6 Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services.
12.7 Disputes arising out of the Uptime Guarantee must be submitted in writing and claims may not exceed fees paid (either monthly or on a pro-rata basis) to Afrihost for services not received during downtime. No direct or indirect losses or damages resulting from downtime may be claimed. Service Level commitments will also be taken into account when reviewing disputes. Where agreed provisions have been met, such disputes will be dismissed.
12.8 The Services provide access to the internet, which is subject to bandwidth constraints, system failures and all manner of other factors that may impact on the Client’s access, for which Afrihost accepts no responsibility.
To me it just looks like their 100% Website Uptime Guarantee doesn't mean anything because no matter what happens they accept no responsibility.
Solitude
Executive Member
I can't access any of our cloud servers. Anyone else having a problem?
hardusb
Active Member
An interesting problem of Afrihost.
I have a couple of domains hosted with them and now today noticed all my sites have "Evil Twins".
None of my sites have https, so on 2 of my domains If I use https instead of http, I get to another company's Website.
I reported 2 of my domains but after hat tested an third and it also has the same issue.
Can anyone test their domains which do not have https just to see if anyone else is experiencing this issue.
Heres my domain with he issue as an example: https://www.killerbees.co.za/ Goes to pgc3.co.za/
I have a couple of domains hosted with them and now today noticed all my sites have "Evil Twins".
None of my sites have https, so on 2 of my domains If I use https instead of http, I get to another company's Website.
I reported 2 of my domains but after hat tested an third and it also has the same issue.
Can anyone test their domains which do not have https just to see if anyone else is experiencing this issue.
Heres my domain with he issue as an example: https://www.killerbees.co.za/ Goes to pgc3.co.za/
Solitude
Executive Member
Can't access any of our servers again. Anyone else having problems?
Sorry about this, saw an issue affecting some VM clusters.
Seeing reports that services have normalised already though.
Solitude
Executive Member
Yes thanks they are up again. It's almost like they lost power. They are all showing the Shutdown Event Tracker and asking why the computer shut down unexpectedly.
I believe this was due to a connectivity issue of sorts.
Solitude
Executive Member
And again, none of the Afrihost cloud servers can be accessed.
pinball wizard
Honorary Master
What does that mean? I was just on the clientzone and my website's cpanel.
Solitude
Executive Member
The company where I work at have several Windows cloud servers with Afrihost. They go down quite often or become completely inaccessible and I've decided to post in this thread every time it happens because it's unacceptable and something that Afrihost should sort out.
I have a personal server at a different host and it just about never goes down. It's uptime is just about 100%. Which is how it should be.
Keeping people informed about the poor state of their cloud servers. If Afrihost can get their hosting sorted then this thread will disappear.
johndoe1983
Senior Member
is it down again??? Can't access any of my websites? 403 forbidden!? I host over 12 websites with them 