Afrihost issues that needs to be sorted out...

Abe said:
Can you add the blocking out of a portion of the the bank account number on invoices. It is not necessary in this day and age.
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i've added you to the list though not sure to what effect anymore. seems like this is not going somewhere at all due to magical /ignore...

..."we want to have customers, but we don't want any community effort helping us towards becoming no1"

it's been 2 weeks and 1 day without official reaction. seriously not even ODS where this sad- that or maybe the new look is throwing them off, nonetheless here are the three i used to pm.

Afrihost-Gian
Afrihost-Moshe
afrihostpeter
 
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Necuno said:
it's been 2 weeks and 1 day without official reaction. seriously not even ODS where this sad- that or maybe the new look is throwing them off, nonetheless here are the three i used to pm.

Afrihost-Gian
Afrihost-Moshe
afrihostpeter
Click to expand...

So this is the only response you got?:

afrihostpeter said:
Necuno said:
afrihostpeter. please take note thread been running for week and 4 days. it's actually to help not to flame

Afrihost issues that needs to be sorted out...
http://mybroadband.co.za/vb/showthread.php?216897-Afrihost-issues-that-needs-to-be-sorted-out...
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Absolutely - thanks for giving us some feedback on it :)
Pete
Click to expand...
 
yep. that was it.... with added smiley™
 
Yeah, I agree that's not much of a response. Basically saying "I see you there", not that they actually looked at it or anything.

Maybe they already consider themselves "number one" due to the praise threads.

If their game was to gather a large amount of clients before supplier prices drop they need to remember that people will leave them when the next big thing comes around, unless they have some special qualities other than price to keep them.
 
Your R 150.00 re-connection fee? get rid of it, thats is why i left your company.
 
I received the following email reply from Warren to my complaint about the bandwidth notifications on prepaid:

Thanks for the e-mail.

Please can you kindly ignore the notifications and sms until we implement a system that will allow users to manually disable the notification system. I do apologize for the inconveniences as our developers are aware of this and are working on the matter.

Thank you :)
Have a great day & please feel free to let me know if I can be of further assistance.

Warm regards.
Click to expand...

Not sure I want to disable the notifications. I just want them to be relevant.
 
Gatecrasher said:
Not sure I want to disable the notifications. I just want them to be relevant.
Click to expand...

LOL,

Patient: Doctor! Doctor! My foot wont stop twitching.
Doctor: Don't worry son, we can take it right off.
Patient: ???

I know, last month at the rate of notifications I was getting Afrihost's system seemed terribly concerned that I was going to run out of bandwidth, even though I had two top-ups remaining. It couldn't differentiate between the main account and the top-ups.

Probably cheaper and easier to implement a kill-switch than to fix the system.
 
Loving Afrihost <3​

15-29Rand per gig
Semi Shaped

I can game internationally..
The thing only disconnected a few times but I believe that was part of IS's upgrading or something


Afrihost isn't making millions from us like Web Africa etc. So why do you want to give them such a hard time?

Loving Afrihost <3​
 
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Tweak said:
Afrihost isn't making millions from us like Web Africa etc. So why do you want to give them such a hard time?
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It's not about giving them a hard time. It's some stuff we would like changed / issues sorted. So far Afrihost aren't doing a bad job. Fix this stuff and it would be better.
 
Tweak said:
Afrihost isn't making millions from us like Web Africa etc. So why do you want to give them such a hard time?
Click to expand...

how is this giving them a hard time?

Necuno said:
please in a decent manner list the issues you think they need to sort out first before becoming the no 1 isp. this is not a tool to flame or crucify them. it's to help both them and us as the clients.

i definitely think that they need to have a look at some issues first before introducing anything new. having them fixed will fix a lot of issues directly and indirectly:

issues
  • official response still pending. pm has been sent - Necuno
  • the popper on the products page that say you will be capped needs imho reflect rather that you will be charged for over usage or keep it the same and implement a proper capping system like other isps have which stops you before you reach the first 1 gig - Necuno
  • The technical knowledge of their tech support staff - Rodent-Boy / Sackboy
  • Wording on emails is confusing and not pertinent to certain situations - Chelle / Afrikane (example)
  • Streaming, xlive and torrents slow - K3NS31 / AnimateX
  • Billing department, getting billed twice - Aqua_lung
  • Account locked after topup - Techrat / Aqua_lung
  • To many sms reminders for pre-paid data - Gatecrasher
  • Blank out bank details parts - Abe (reference)

suggestions
  • More payment options - zadbnguy / Necuno...something like fastpay maybe ?
  • RSS feed for issues on the IS network - Necuno
Click to expand...


imho i would have guessed that any decent company would have welcomed a community effort to assist them with collecting issues and suggestions to better themselves.

i hate to say this, but it seems that afrihost has stuck their head in the ground hoping this thread would disappear or if that is not the case then some how they are still unaware of its existence.

:Update
moshe was on leave. response has been given. my apologies then for insinuations.
 
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Necuno said:
please in a decent manner list the issues you think they need to sort out first before becoming the no 1 isp. this is not a tool to flame or crucify them. it's to help both them and us as the clients.

i definitely think that they need to have a look at some issues first before introducing anything new. having them fixed will fix a lot of issues directly and indirectly:

issues
  • official response still pending. pm has been sent - Necuno
  • the popper on the products page that say you will be capped needs imho reflect rather that you will be charged for over usage or keep it the same and implement a proper capping system like other isps have which stops you before you reach the first 1 gig - Necuno
  • The technical knowledge of their tech support staff - Rodent-Boy / Sackboy
  • Wording on emails is confusing and not pertinent to certain situations - Chelle / Afrikane (example)
  • Streaming, xlive and torrents slow - K3NS31 / AnimateX
  • Billing department, getting billed twice - Aqua_lung
  • Account locked after topup - Techrat / Aqua_lung
  • To many sms reminders for pre-paid data - Gatecrasher
  • Blank out bank details parts - Abe (reference)

suggestions
  • More payment options - zadbnguy / Necuno...something like fastpay maybe ?
  • RSS feed for issues on the IS network - Necuno
Click to expand...

Hi

• the popper on the products page that say you will be capped needs imho reflect rather that you will be charged for over usage or keep it the same and implement a proper capping system like other isps have which stops you before you reach the first 1 gig - Necuno

We were implementing that policy to allow people to access the clientzone to top up rather than get hard capped because of usage during the hourly updates that we get from Telkom. We have reduced the amount that we give now so that the 'eat' into the next months cap is reduced.

• The technical knowledge of their tech support staff

This is an important one - we are working hard at training our newer staff member and getting proper escalation in place.

• Wording on emails is confusing and not pertinent to certain situations

Some of these have already been changed - for example the bandwidth notifications were confusing, we have sorted these out - if you can send me some others you feel this way about I will take a look

• Streaming, xlive and torrents slow

I will take this up with IS - this might form part of their shaping during office hours but will confirm

• Billing department, getting billed twice

This has not been a general problem - although our credit card vendor has on their own authority debited some customers twice - we have no idea why as we never sent the instruction twice - but we are liasing with them to get to the bottom of it

• Account locked after topup

This probably boils back to the overuse issue described above - so as you top up it basically settles the outstanding data

• To many sms reminders for pre-paid data

Notifications for usage?

• Blank out bank details parts

In the clientzone or on invoices? This is something we can look at

• RSS feed for issues on the IS network

This is something we are working on along with a status page

• More payment options

we have not actually looked into these but will do so.

Please send me any feedback directly so I can investigate.

Thanks
Pete
 
afrihostpeter said:
In the clientzone or on invoices? This is something we can look at
Click to expand...

On the invoice, the bank details are sent out in plain text on the invoices. I would like a portion of the bank account number hidden with XXXX or something like that. The clientzone is a secure page and is not a problem.
 
afrihostpeter said:
Hi

• the popper on the products page that say you will be capped needs imho reflect rather that you will be charged for over usage or keep it the same and implement a proper capping system like other isps have which stops you before you reach the first 1 gig - Necuno

We were implementing that policy to allow people to access the clientzone to top up rather than get hard capped because of usage during the hourly updates that we get from Telkom. We have reduced the amount that we give now so that the 'eat' into the next months cap is reduced.

• The technical knowledge of their tech support staff

This is an important one - we are working hard at training our newer staff member and getting proper escalation in place.

• Wording on emails is confusing and not pertinent to certain situations

Some of these have already been changed - for example the bandwidth notifications were confusing, we have sorted these out - if you can send me some others you feel this way about I will take a look

• Streaming, xlive and torrents slow

I will take this up with IS - this might form part of their shaping during office hours but will confirm

• Billing department, getting billed twice

This has not been a general problem - although our credit card vendor has on their own authority debited some customers twice - we have no idea why as we never sent the instruction twice - but we are liasing with them to get to the bottom of it

• Account locked after topup

This probably boils back to the overuse issue described above - so as you top up it basically settles the outstanding data

• To many sms reminders for pre-paid data

Notifications for usage?

• Blank out bank details parts

In the clientzone or on invoices? This is something we can look at

• RSS feed for issues on the IS network

This is something we are working on along with a status page

• More payment options

we have not actually looked into these but will do so.

Please send me any feedback directly so I can investigate.

Thanks
Pete
Click to expand...

thank you for taking the time and responding. appreciated.
 
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