Afrihost issues that needs to be sorted out...

Firstly I would like to thank Peter for taking the time to answer all the queries. I really appreciate him stepping in for me. Secondly my apologies for not being on the form, I have been on leave for the last 2 weeks and I am slowly getting back into the swing of things.

Just a reminder if I do not answer your pm in a timeous fashion to please email me on my email: [email protected] (especially for urgent stuff)
 
Afrihost-Moshe said:
Firstly I would like to thank Peter for taking the time to answer all the queries. I really appreciate him stepping in for me. Secondly my apologies for not being on the form, I have been on leave for the last 2 weeks and I am slowly getting back into the swing of things.

Just a reminder if I do not answer your pm in a timeous fashion to please email me on my email: [email protected] (especially for urgent stuff)
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good to have you back. i've added to my post that you was on leave and that response have been given.
 
Awesome, nice to have this thread take a positive turn again.

afrihostpeter said:
Please send me any feedback directly so I can investigate.

Thanks
Pete
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Are you saying that it would be better if we contacted you directly instead of this thread? I can understand it's probably easier for you that way but that would remove the community part in it, no? Confused...
 
I can not speak for Peter but in some instances when you see it is taking me long to respond, just email me and say, "Moshe, look at this thread, and then I will come and respond" Sometimes there are so many threads that sometimes I miss one and some issues are left unresolved.

That way I am informed, respond on here, and no one is left out of the mix :)
 
afrihostpeter said:
Hi

• the popper on the products page that say you will be capped needs imho reflect rather that you will be charged for over usage or keep it the same and implement a proper capping system like other isps have which stops you before you reach the first 1 gig - Necuno

We were implementing that policy to allow people to access the clientzone to top up rather than get hard capped because of usage during the hourly updates that we get from Telkom. We have reduced the amount that we give now so that the 'eat' into the next months cap is reduced.
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With other ISPs I was always able to access their site, while all other internet access was blocked, after being capped. Thus no major overruns and we could always buy more bandwidth if we chose to.

• Account locked after topup

This probably boils back to the overuse issue described above - so as you top up it basically settles the outstanding data
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I reality Afrihost was allowing the excess usage to accumulate over multiple months. This lead to the situation of accounts being locked again almost immediately after a top-up.
 
Afrihost-Moshe said:
I can not speak for Peter but in some instances when you see it is taking me long to respond, just email me and say, "Moshe, look at this thread, and then I will come and respond" Sometimes there are so many threads that sometimes I miss one and some issues are left unresolved.

That way I am informed, respond on here, and no one is left out of the mix :)
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Sure, thanks Moshe.

I appreciate Afrihost's presence on these forums, it helps spread good will towards Afrihost. Although you guys are doing fairly well on that front already.

Keep it up :)
 
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Afrihost-Moshe said:
I can not speak for Peter but in some instances when you see it is taking me long to respond, just email me and say, "Moshe, look at this thread, and then I will come and respond" Sometimes there are so many threads that sometimes I miss one and some issues are left unresolved.

That way I am informed, respond on here, and no one is left out of the mix :)
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i did pm, but as you suggested mail would be the proper way which i will use in the future.
 
davemc said:
I use 10GB a month. It actually sits at around 8.5GB -> 9.7GB a month.
This costs me about R300 from Afrihost.
The bandwidth is used for fairly predictable internet use.

So, you're saying that I must:
- Change the size of the package to 1GB at the end of the month.
- Change the size of the package as the month progresses, which will give me top-up discount happiness.
- At the end of the month, change it back down again, and run the risk of being unable to change it down.

That's just silly, and does not encourage me to remain a loyal customer.

I am going to switch to www.myisp.co.za where I can get my 10GB for almost R100 cheaper and not have to deal with the extra admin.
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No thats not what I'm saying. I just gave the member an easier way of doing something that he wanted to do. :)
 
for now i've added the reply to the OP.
 
afrihostpeter said:
• Streaming, xlive and torrents slow

I will take this up with IS - this might form part of their shaping during office hours but will confirm
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I know its already on the list, but yes i would also just like to confirm that when using Afrihost to stream any sort of videos it takes ages... Just constantly buffering. (im running 4mbps and the line is syncing successfully at full speed)
My experience from previous ISP's - even when using a slower line (384) - I got faster buffering and smoother streaming.
Even had Telkom technicians check my line already, and apart from crossed lines a while back, they cant see any problems.

As was mentioned before, Xbox live video content streaming is also affected by this and is very slow.
Torrents are running at full speed though, and any file downloads also runs at full line speed...

Afrihostpeter indicated that the slow streaming might be because of IS shaping during office hours - but all my browsing is done after working hours, so shaping should not come into play because it it should be unshaped then...
 
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Afrihost-Moshe said:
As soon as I know I will be spreading the love... I mean the news!
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Please Mr. Moshe, make this happen soon. Almost reached my cap and I'd hate to have to take my business to GConnect to get bandwith at a price from them which you could be offering (just don't know when).
 
Well I just took the plunge and moved my company over to Afrihost after testing them out for a month at home. Pretty much everything was sorted and done pretty quickly. (Pretty much just using the last of the WA BW before changing the ADSL router details)

My only one concern is that I am unable to put a billing contact email address in for the ADSL section. I have opened a ticket asking the same and was told it is not supported.

Of course most of the users here wouldn't care or mind. Its just a small problem from my side as I would now have to forward on all invoices over to my accounts department. I guess however since its saving my company +/- R3792 a year compared to Webafrica, I shouldn't be complaining. I was just wondering if Afrihost could look into adding these details for DSL users as well as their existing Hosting users?
 
Kalvaer said:
My only one concern is that I am unable to put a billing contact email address in for the ADSL section. I have opened a ticket asking the same and was told it is not supported.

Of course most of the users here wouldn't care or mind. Its just a small problem from my side as I would now have to forward on all invoices over to my accounts department. I guess however since its saving my company +/- R3792 a year compared to Webafrica, I shouldn't be complaining. I was just wondering if Afrihost could look into adding these details for DSL users as well as their existing Hosting users?
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Isn't this possible already? (Even if you were told it is not supported...) On the client zone > my details > billing contacts, under actions, there's a 'replace contact' button.
 
It only shows up for hosting. Not for ADSL.. At least it did when originally posted. They confirmed via email though that they would look into it
 
Had so many problems with Afrihost today . 1st Sales person puts the phone down in my ear while i'm talking to him in connection with the uncapped 384k packages before they went live. 2nd logged into client zone to C cant upgrade package will have to wait until end of month to do it, so decided to send mail to support team and ask if they can change it for me so i'm on uncapped for the coming month . Ticket ID: UUH-350681 - Replay from support team : only 4Mb uncapped avail but on the website everything is up and running showing it is live .... So Question are afrihost still looking after its clients and is service a priority . Cause good service and customer satisfaction will get much more clients in your basket . and with pricing so tight you can't afford to loose even 1 . cause at the end of the day 1 becomes 10 and 10 becomes 100 ext.
As they say what are you gonna do for me... Iv'e gone that extra mile
 
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How about the problem that the winner of that R20 000/Macbook has still not been announced?
 
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