Afrihost Live Chat Unattended ?

DeSLAM

DeSLAM

Senior Member
Joined
Jun 29, 2009
Messages
789
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Location
Cape Town
Hi

I dont use whatsapp - your live chat support function appears unattended during office hours - on https://clientzone.afrihost.com

You will be connected to an agent shortly. Hold times may vary. Thank you for your patience.
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followed by that little spinning wait wheel - that goes on forever.....
 
Lol, I have waited more than 3 hours on multiple occasions. I am still waiting for a simple reply as to what it will cost to add an IP address to a solution, apparently the account manager will contact me. The agent said somewhere today, which was on Tuesday...
 
yeah its terrible, the whatsapp chat is also stupid, you get patched to someone who takes ages to reply and then cant actually help you.
 
R4ziel said:
Lol, I have waited more than 3 hours on multiple occasions. I am still waiting for a simple reply as to what it will cost to add an IP address to a solution, apparently the account manager will contact me. The agent said somewhere today, which was on Tuesday...
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That isn't cool at all. You are more than welcome to ask a question here or send me a PM and I will help you.
 
Steamy Tom said:
yeah its terrible, the whatsapp chat is also stupid, you get patched to someone who takes ages to reply and then cant actually help you.
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It is odd that you say that they aren't able to help you. What was the issue if you don't mind me asking?
 
AfriNatic said:
That isn't cool at all. You are more than welcome to ask a question here or send me a PM and I will help you.
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I asked the initial question of adding an additional IP to our account on Monday morning, 3 emails and a useless live chat later, the IP was allocated today, 4 days later, for something that should have taken 5 minutes.

I wonder sometimes if the higher ups in Afrihost know about the incompetence in the lower tiers of their organization and whether they just ignore it because they get money in either way
 
R4ziel said:
I asked the initial question of adding an additional IP to our account on Monday morning, 3 emails and a useless live chat later, the IP was allocated today, 4 days later, for something that should have taken 5 minutes.

I wonder sometimes if the higher ups in Afrihost know about the incompetence in the lower tiers of their organization and whether they just ignore it because they get money in either way
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That shouldn't have taken so long. You are right it is a very quick thing to do. If you struggling again, please let me know so I can help you out.
 
AfriNatic said:
It is odd that you say that they aren't able to help you. What was the issue if you don't mind me asking?
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there have been multiple, the last time your system failed to upgrade my fibre account from one package to another but it had succeeded to cancel the lesser account with vumatel but not create the new, so i then sat without service, the guy didnt even know where to begin etc
 
AfriNatic said:
It is odd that you say that they aren't able to help you. What was the issue if you don't mind me asking?
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its not odd at all.. both livechat and whatsapp are useless.. On the rare occasions that you actually get a response, they take your details and you never hear back again..
 
racer said:
its not odd at all.. both livechat and whatsapp are useless.. On the rare occasions that you actually get a response, they take your details and you never hear back again..
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yep they at best log a call which maybe gets attended 2-3 days later
 
Steamy Tom said:
there have been multiple, the last time your system failed to upgrade my fibre account from one package to another but it had succeeded to cancel the lesser account with vumatel but not create the new, so i then sat without service, the guy didnt even know where to begin etc
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Okay, I can see why you are upset here. It still seems odd they didn't help you as the procedures fix this is pretty straightforward. Has this issue been fixed?
 
racer said:
its not odd at all.. both livechat and whatsapp are useless.. On the rare occasions that you actually get a response, they take your details and you never hear back again..
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That isn't right. If it happens again, please send me a PM with a screenshot of the chat so the number used is displayed and I will get management involved as this is not meant to happen.
 
@AfriNatic Bra I check a lot of the times you get a lot of static from the guys here, or when Afrihost comes under fire. You have duk patience ekse. Awe duidelik my bru. Mass respect. Salut!

P.S. Kyk hie, organaise sum free gigabytes ekse. Koppel some gratis bandwidth daa. Hack the Gibson there my bru, if they ask where is the gigabytes wys them its an accounting error ekse. You mos knows the peoples there.
 
Iamnotageek said:
@AfriNatic Bra I check a lot of the times you get a lot of static from the guys here, or when Afrihost comes under fire. You have duk patience ekse. Awe duidelik my bru. Mass respect. Salut!

P.S. Kyk hie, organaise sum free gigabytes ekse. Koppel some gratis bandwidth daa. Hack the Gibson there my bru, if they ask where is the gigabytes wys them its an accounting error ekse. You mos knows the peoples there.
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You made my day. If you have an account with us, please send me a PM with your email address and I will see what I can do.
 
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