We'll check on our side if this is a known issue. We've never seen it previously, so I imagine it might be temporary.
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Afrihost LTE - Data missing?
- Thread starter wetkit
- Start date
We'll check on our side if this is a known issue. We've never seen it previously, so I imagine it might be temporary.
Dan C
Honorary Master
I can't see usage anymore since the 1st. But looks like roll over is now implemented.
Are you seeing your usage yet?
Dan C
Honorary Master
Can see usage, but it still shows unavailable (detail). Also the expiry has changed from 1 August to 31 July
^^
Can see usage, but it still shows unavailable (detail). Also the expiry has changed from 1 August to 31 July
View attachment 526701
^^
Weird that the expiry date changed
Did you raise a ticket or something like that which might have prompted a manual change?wetkit
Expert Member
So mine looks the same as Dan C, except that I do not have network connectivity now since 13:30 on the 4th.
I am 100% sure I am capped, but I still have 45GB cap remaining
Rather than upsetting myself and trying to get Afrihost to fix it, I have just cancelled this account.
Bye bye.
I am 100% sure I am capped, but I still have 45GB cap remaining
Rather than upsetting myself and trying to get Afrihost to fix it, I have just cancelled this account.
Bye bye.
So mine looks the same as Dan C, except that I do not have network connectivity now since 13:30 on the 4th.
I am 100% sure I am capped, but I still have 45GB cap remaining
Rather than upsetting myself and trying to get Afrihost to fix it, I have just cancelled this account.
Bye bye.
Really sorry that we let you down. I don't know what the error could be without investigating, but clearly we didn't meet your expectation here
wetkit
Expert Member
You know what, I have been logging calls and trying to get help from this platform too.
Now you tell me nobody has even started looking at this?
Very very sad to hear indeed
Still have 45GB remaining till the end of the month, but no connection.
What do I need to do for you to start an investigation then?
Now you tell me nobody has even started looking at this?
Very very sad to hear indeed
Still have 45GB remaining till the end of the month, but no connection.
What do I need to do for you to start an investigation then?
You know what, I have been logging calls and trying to get help from this platform too.
Now you tell me nobody has even started looking at this?
Very very sad to hear indeed
Still have 45GB remaining till the end of the month, but no connection.
What do I need to do for you to start an investigation then?
I don't know if any of the other people you were chatting to have looked into your issue - its seems pretty different from what others are reporting. That's why I think the best would be a PM so I can look into it. If you've been dealing with another rep on this, I can also give them a nudge to give you some feedback.
Luke7777
Executive Member
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[MENTION=5813]wetkit[/MENTION] ^^^^ and there I thought Fibre data had all the issues
[MENTION=5813]wetkit[/MENTION] ^^^^ and there I thought Fibre data had all the issues
RAIN recently changed their systems in light of ICASA's new regulations so we're still working to adapt to the changes. Hopefully we'll be able to give more feedback soon when our Devs update us.