Afrihost Mobile Feedback Thread

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JimM said:
I have no doubt that your wholesale buy price is high as all South African networks keep their data artificially high.

A classic comparison is say, GiffGaff UK with 2000 Anytime minutes, unlimited SMS and UNLIMITED data! Just £20 per month!
Click to expand...

I don't know what the costs are for the source network. I also think the interconnectivity prices for external networks are probably higher for us with the exchange rates, but I think they do realise that it's in everyone's interests to bring costs down wherever they can.
 
Last edited:
Hi Afriguy.

I am frustrated by the kids at home hogging data and the office staff downloading whatever they can. I need more data!

Since all local infrastructure got cut, dug up and hauled off to some wicked scrapyard we do not have the option of ADSL anymore.

Looking here on on MBB just the last 4 days, two other companies have announced much much much lower packages, will you guys match up? I do not need you to exceed, just to get in line.

I can now get the same 20gb package for R299.00. It may be contract, but, I can get 80gb for only R48.00 more per month!

I was disappointed by the photos of posh offices, really.
 
Kenny Strydom said:
Hi Afriguy.

I am frustrated by the kids at home hogging data and the office staff downloading whatever they can. I need more data!

Since all local infrastructure got cut, dug up and hauled off to some wicked scrapyard we do not have the option of ADSL anymore.

Looking here on on MBB just the last 4 days, two other companies have announced much much much lower packages, will you guys match up? I do not need you to exceed, just to get in line.

I can now get the same 20gb package for R299.00. It may be contract, but, I can get 80gb for only R48.00 more per month!

I was disappointed by the photos of posh offices, really.
Click to expand...

Hi Kenny, the photos of our office were really not intended to offend. Sorry if you felt that way.

At the moment our main focus is on sorting out our DSL network issues and making sure that is performing where it should be.

Our prices are definitely still competitive for month to month offer without a long term obligation. My feeling is always that you may find a great price now, but being in contract means you won't be able to change if there is a better price 6 months down the line. Considering we're close to the end of the year, it's very likely that we'll have some new stuff on the table soon, and it would be terrible if you weren't able to take advantage of those offers. But ultimately it's up to you :)
 
Hi Mr AfriMan,

It's been three days since I signed up for mobile data and I'm still waiting for my SIM to be provisioned. Whats up with that? :confused:
 
My Afrihost Huawei E5331 MiFi is not holding a decent charge anymore. After asking around at the local stockists no one knows where to get batteries for the thing. Eventually tracked down the distributor in Jhb but they can only courier an new one to me for about R350!

I'm not too impressed with the support, was looking at a Huawei Mate 7 but if they do not support their products then, well maybe not.

I heard a rumour that an old Nokia battery fits and does the job. Anyone else has the same or has solved it?
 
whoo_kid said:
Hi Mr AfriMan,

It's been three days since I signed up for mobile data and I'm still waiting for my SIM to be provisioned. Whats up with that? :confused:
Click to expand...

Hey there

Sorry about the wait. Did you use a debit order as your payment method? It can take up to five working days for the payment to clear on our side before we can provision a new SIM.
 
Chingha said:
My Afrihost Huawei E5331 MiFi is not holding a decent charge anymore. After asking around at the local stockists no one knows where to get batteries for the thing. Eventually tracked down the distributor in Jhb but they can only courier an new one to me for about R350!

I'm not too impressed with the support, was looking at a Huawei Mate 7 but if they do not support their products then, well maybe not.

I heard a rumour that an old Nokia battery fits and does the job. Anyone else has the same or has solved it?
Click to expand...

I wouldn't recommend using an unapproved product officially, it's always best to stick with branded replacements. The Huawei battery is pretty standard across that generation of devices, I'm surprised that Vodacom or MTN don't carry them (if you've tried them already) but you should find cell shops carrying new or refurbished units :(
 
The android mobile app still asks for a login after a reboot of the phone. Most annoying, as I always forget the password and first need to look it up again. Can this not be fixed that the remember me option actually remembers me?
 
ABCpt said:
The android mobile app still asks for a login after a reboot of the phone. Most annoying, as I always forget the password and first need to look it up again. Can this not be fixed that the remember me option actually remembers me?
Click to expand...

We are working on a way to make this a little more easy to manage. Just also make sure you are using the official Afrihost app. Apparently there is a "fan" app somewhere :(
 
Help Please

Hey Afriman,

I've been struggling since with getting back on the 4G network all day. After a few calls to support, I'm still not getting any joy.

This morning, the device said no signal, called support and they re-provisioned the account.
I've reset my router, deleted and recreated the APNs

I currently have 3G signal but no throughput.

Please can you have a look at my account ?
 
dculverwell said:
Hey Afriman,

I've been struggling since with getting back on the 4G network all day. After a few calls to support, I'm still not getting any joy.

This morning, the device said no signal, called support and they re-provisioned the account.
I've reset my router, deleted and recreated the APNs

I currently have 3G signal but no throughput.

Please can you have a look at my account ?
Click to expand...

My Connection came back up last night, but down again this morning...

This is becoming a real problem ...
 
dculverwell said:
My Connection came back up last night, but down again this morning...

This is becoming a real problem ...
Click to expand...

Thanks for the update.

I was out and about yesterday, and used my mobile data all the while, definitely had no problems, though I was on Edge for some time. I managed to use Whatsapp call a few times so I think service was pretty normal (didn't test much further).

Could it be specific to your area?
 
AfriMan said:
Thanks for the update.

I was out and about yesterday, and used my mobile data all the while, definitely had no problems, though I was on Edge for some time. I managed to use Whatsapp call a few times so I think service was pretty normal (didn't test much further).

Could it be specific to your area?
Click to expand...

I'm in Fish Hoek in the southern suburbs...

Leaving the device off for about 3-4 hours has seemed to fix the problem this time, but I've been plagued with duplicate session trouble and continuous re-provisioning.
 
dculverwell said:
I'm in Fish Hoek in the southern suburbs...

Leaving the device off for about 3-4 hours has seemed to fix the problem this time, but I've been plagued with duplicate session trouble and continuous re-provisioning.
Click to expand...

It may be the device in that case, have you tested with a different device?
 
Is it only me or has mtn decided it just won't work today. MTN Data and afrihost Data.

Sites that load: afrihost.co.za , google.co.za , youtube.com

Sites that don't Load : bbc.co.uk, facebook.com, news24.com (Half Loads)
 
Same here. Whatsapp not working, but gmail does. Tried on the MTN and Afrihost APN.
 
because of habit lol, here is traceroute from phone :D

Code: 
root@m0:/ # traceroute www.facebook.com
traceroute to www.facebook.com (31.13.90.2), 30 hops max, 38 byte packets
1  *  *  *
2  192.168.75.18 (192.168.75.18)  497.047 ms  287.681 ms  269.149 ms
3  66.8.75.13 (66.8.75.13)  269.908 ms  348.592 ms  309.700 ms
4  66.8.11.202 (66.8.11.202)  319.423 ms  288.523 ms  349.112 ms
5  compj-cpt-1.mtnns.net (196.44.18.2)  299.473 ms  403.888 ms  449.494 ms
6  196.44.29.53 (196.44.29.53)  599.357 ms  196.44.29.40 (196.44.29.40)  559.099 ms  196.44.29.53 (196.44.29.53)  568.952 ms
7  caxtn-indust-1--jp-ad-1-a.mtnns.net (209.212.98.30)  534.961 ms  526.685 ms  478.963 ms
8  *  *  *
9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15u  *  *  *
16  *  *  *
17  *  *  *
18  *^[  *  *
19  *  *^C



130|root@m0:/ # traceroute www.afrihost.co.za
traceroute to www.afrihost.co.za (41.181.185.18), 30 hops max, 38 byte packets
1  *  *  *
2  192.168.75.18 (192.168.75.18)  411.579 ms  265.682 ms  409.618 ms
3  66.8.75.13 (66.8.75.13)  188.055 ms  270.241 ms  188.475 ms
4  66.8.11.202 (66.8.11.202)  200.265 ms  405.758 ms  188.616 ms
5  unc-cpt-1.mtnns.net (196.44.18.8)  299.238 ms  316.686 ms  339.208 ms
6  pe-cr-2.za--el-mse-1.za.mtnns.net (196.44.31.66)  310.512 ms  346.334 ms  299.740 ms
7  jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217)  289.198 ms  336.710 ms  339.629 ms
8  *  *  *
9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *^C



130|root@m0:/ # traceroute www.anilinkz.com
traceroute to www.anilinkz.com (104.28.27.94), 30 hops max, 38 byte packets
1  *  *  *
2  192.168.75.18 (192.168.75.18)  491.883 ms  345.897 ms  279.470 ms
3  66.8.75.13 (66.8.75.13)  319.308 ms  348.025 ms  309.256 ms
4  66.8.11.202 (66.8.11.202)  359.524 ms  447.796 ms  449.567 ms
5  unc-cpt-1.mtnns.net (196.44.18.8)  409.686 ms  303.544 ms  compj-cpt-1.mtnns.net (196.44.18.2)  829.359 ms
6  tb-cr-1.za--tb-cr-2.za-a.mtnns.net (196.44.31.4)  304.128 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net (196.44.31.134)  297.053 ms  tb-cr-1.za--tb-cr-2.za-a.mtnns.net (196.44.31.4)  346.912 ms
7  196.44.0.74 (196.44.0.74)  274.024 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net (196.44.31.134)  477.931 ms  324.211 ms
8  africainx.cinx.net.za (196.223.22.47)  299.459 ms  266.794 ms  ct-cr-1.za--ct-cr-2.za-a.mtnns.net (196.44.31.109)  289.503 ms
9  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-2.AINX.P2P.10G.za (41.84.13.228)  317.250 ms  517.060 ms  nl-ha-2.za--rb-cr-1.za-a.mtnns.net (196.44.0.121)  279.206 ms
10  africainx.cinx.net.za (196.223.22.47)  276.878 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net (41.66.181.59)  314.797 ms  356.660 ms
11  104.28.27.94 (104.28.27.94)  429.464 ms  302.967 ms  194.736 ms



root@m0:/ # traceroute bbc.co.uk
traceroute to bbc.co.uk (212.58.246.104), 30 hops max, 38 byte packets
1  *  *  *
2  192.168.75.18 (192.168.75.18)  140.348 ms  55.103 ms  44.795 ms
3  66.8.75.13 (66.8.75.13)  57.865 ms  79.882 ms  65.593 ms 4  66.8.11.202 (66.8.11.202)  35.844 ms  52.398 ms  35.778 ms
5  unc-cpt-1.mtnns.net (196.44.18.8)  54.955 ms  compj-cpt-1.mtnns.net (196.44.18.2)  35.993 ms  unc-cpt-1.mtnns.net (196.44.18.8)  35.300 ms
6  196.44.29.53 (196.44.29.53)  186.041 ms  184.763 ms  196.44.29.40 (196.44.29.40)  183.163 ms
7  caxtn-indust-1--jp-ad-1-a.mtnns.net (209.212.98.30)  281.903 ms  268.839 ms  279.552 ms
8  *  *  *
9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *^C


130|root@m0:/ # traceroute afrihost.com
traceroute to afrihost.com (41.181.185.18), 30 hops max, 38 byte packets
1  *  *  *
2  192.168.75.18 (192.168.75.18)  958.968 ms  315.227 ms  279.612 ms
3  66.8.75.13 (66.8.75.13)  304.134 ms  299.515 ms  305.989 ms
4  66.8.11.202 (66.8.11.202)  195.667 ms  304.400 ms  200.676 ms
5  unc-cpt-1.mtnns.net (196.44.18.8)  408.321 ms  273.732 ms  299.554 ms
6  jh-cr-1.za--tb-cr-2.za.mtnns.net (196.44.31.66)  459.054 ms  429.224 ms  360.654 ms
7  jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217)  339.207 ms  483.272 ms  319.469 ms
8  *  *  *
9  *  *  *
10  *  *  *
11  *^C
 
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