Afrihost Mobile Feedback Thread

[airborne]

While the call lengths vary drastically between the phone logs and afrihost logs the actual billed amount is closer to the phone logs, but still in afrihost's favor by a few cents. The examples I sent afrihost are:

Phone Log : 19 seconds
Afrihost Log : 33 seconds
Billed : 28c

Phone Log : 5 seconds
Afrihost Log : 34 seconds
Billed : 10c

Phone Log : 2 seconds
Afrihost Log : 32 seconds
Billed : 6c

My ticket has been replied to saying calls are logged by MTN when initiated, opposed to the phone that logs calls when answered. Also, depends on call type..... Does not help me, it may only be a few cents but still feel I am overcharged.

Mtn doesn't bill you if a call isn't answered, they also only from when the call is answered?

 

[AfriGuy]

While the call lengths vary drastically between the phone logs and afrihost logs the actual billed amount is closer to the phone logs, but still in afrihost's favor by a few cents. The examples I sent afrihost are:

Phone Log : 19 seconds
Afrihost Log : 33 seconds
Billed : 28c

Phone Log : 5 seconds
Afrihost Log : 34 seconds
Billed : 10c

Phone Log : 2 seconds
Afrihost Log : 32 seconds
Billed : 6c

My ticket has been replied to saying calls are logged by MTN when initiated, opposed to the phone that logs calls when answered. Also, depends on call type..... Does not help me, it may only be a few cents but still feel I am overcharged.

The anomalies here are odd, I think our team have queried this with MTN on your behalf.

 

[Chingha]

Those c/s costs are all over the place!

 

[AfriGuy]

Those c/s costs are all over the place!

This is something that's being investigated via ticket

 

[Nivec]

Mtn doesn't bill you if a call isn't answered, they also only from when the call is answered?

That is what I thought, the reply to my ticket suggests its not always the case, don't agree though.

 

[Nivec]

This is something that's being investigated via ticket

No investigation was done from what I can tell, all I got was "explanations" from why this is happening from my phone log is not 100% accurate to the signal takes some time to get from the phone to the systems. This all causing rounding errors. Oddly, it is always in afrihost's favor.

There is no point in continuing the discussion with afrihost, they are showing no intention to resolve it.

 

[AfriGuy]

No investigation was done from what I can tell, all I got was "explanations" from why this is happening from my phone log is not 100% accurate to the signal takes some time to get from the phone to the systems. This all causing rounding errors. Oddly, it is always in afrihost's favor.

There is no point in continuing the discussion with afrihost, they are showing no intention to resolve it.

Sorry about that
If our team haven't been able to spot any issues I fully stand behind them. If there is a resolution we can implement, I'm sure it'll be something we can do.

 

[Orihalcon]

Any issues in the Brackenfell area? Afrihost APN and MTN APN is dead for me...

 

[MrR]

Any issues in the Brackenfell area? Afrihost APN and MTN APN is dead for me...

Been having issues in and around Tygervalley area as well. Service comes and goes

 

[AfriGuy]

Any issues in the Brackenfell area? Afrihost APN and MTN APN is dead for me...

Been having issues in and around Tygervalley area as well. Service comes and goes

Not aware of any widespread issues today guys
Drop me a PM with the details and we can see what's causing this.

 

[Stevewarren]

I'm having issues, can't connect on my PS4 getting all kind of weird errors. Sedgefield
Have to refresh web pages all the time, works then doesn't work.

 

[AfriGuy]

I'm having issues, can't connect on my PS4 getting all kind of weird errors. Sedgefield
Have to refresh web pages all the time, works then doesn't work.

Sounds like a strange one
Drop me a PM if you're still having issues this morning and we can run through a few checks.

 

[DTBA]

Afripeople for the last week I have been having 200+ ping in dota 2 it stays like that hole game.




Not a tower issue as I have 60-90ms ping in teamspeak


Dota 2 is also telling me I should have 90 ping but I don't


I know this is mobile but never had a issue like this.. While I am playing dota 2 my ping is fine to all the other local games just dota 2. So its 99% routing issue on mtn side.


So I did some test to find out what was going on

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\D.T.B.A>ping 197.80.200.1

Pinging 197.80.200.1 with 32 bytes of data:
Reply from 197.80.200.1: bytes=32 time=51ms TTL=245
Reply from 197.80.200.1: bytes=32 time=65ms TTL=245
Reply from 197.80.200.1: bytes=32 time=54ms TTL=245
Reply from 197.80.200.1: bytes=32 time=53ms TTL=245

Ping statistics for 197.80.200.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 65ms, Average = 55ms

C:\Users\D.T.B.A>197.84.209.1
'197.84.209.1' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\D.T.B.A>ping 197.84.209.1

Pinging 197.84.209.1 with 32 bytes of data:
Reply from 197.84.209.1: bytes=32 time=70ms TTL=243
Reply from 197.84.209.1: bytes=32 time=84ms TTL=243
Reply from 197.84.209.1: bytes=32 time=83ms TTL=243
Reply from 197.84.209.1: bytes=32 time=75ms TTL=243

Ping statistics for 197.84.209.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 70ms, Maximum = 84ms, Average = 78ms

C:\Users\D.T.B.A>ping 196.38.180.1 (JHB SERVER)

Pinging 196.38.180.1 with 32 bytes of data:
Reply from 196.38.180.1: bytes=32 time=289ms TTL=237
Reply from 196.38.180.1: bytes=32 time=248ms TTL=237
Reply from 196.38.180.1: bytes=32 time=257ms TTL=237
Request timed out.

Ping statistics for 196.38.180.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 248ms, Maximum = 289ms, Average = 264ms

C:\Users\D.T.B.A>

syd.valve.net - Australia (Sydney)
200.73.67.1 - Chile (Santiago)
dxb.valve.net - Dubai (UAE)
vie.valve.net - Europe East 1 (Vienna, Austria)
185.25.182.1 - Europe East 2 (Vienna, Austria)
lux.valve.net - Europe West 1 (Luxembourg)
146.66.158.1 - Europe West 2 (Luxembourg)
116.202.224.146 - India (Kolkata)
191.98.144.1 - Peru (Lima)
sto.valve.net - Russia 1 (Stockholm, Sweden)
185.25.180.1 - Russia 2 (Stockholm, Sweden)
sgp-1.valve.net - SE Asia 1 (Singapore)
sgp-2.valve.net - SE Asia 2 (Singapore)
cpt-1.valve.net - South Africa 1 (Cape Town)
197.80.200.1 - South Africa 2 (Cape Town)
197.84.209.1 - South Africa 3 (Cape Town)
196.38.180.1 - South Africa 4 (Johannesburg)
gru.valve.net - South America 1 (Sao Paulo)
209.197.25.1 - South America 2 (Sao Paulo)
209.197.29.1 - South America 3 (Sao Paulo)
iad.valve.net - US East (Sterling, VA)
eat.valve.net - US West (Seattle, WA)


Doing a speed test to the Internet Solutions backbone shows this.

Speed test to JHB Telkom server:Internet Solutions


Speed test to Vodacom server JHB



From my ping test u can see its the JHB server giving me 200ping from dota 2. This is something I would like to get fixed asap

 

[chickenbeef]

Not sure if it has been discussed before but does the MTN Wow bonus work on the Afrihost network?

I have R55 "Wow" airtime and made a call. My Afrigreen airtime ended up being used instead of the Wow. I ran my Afrigreen airtime balance to R0.00 and now I can't do anything even though I still have R55 (Wow) airtime left.

 

[DTBA]

I checked again this morning

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\D.T.B.A>ping 196.38.180.1

Pinging 196.38.180.1 with 32 bytes of data:
Reply from 196.38.180.1: bytes=32 time=215ms TTL=245
Reply from 196.38.180.1: bytes=32 time=234ms TTL=245
Reply from 196.38.180.1: bytes=32 time=292ms TTL=245
Reply from 196.38.180.1: bytes=32 time=281ms TTL=245

Ping statistics for 196.38.180.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 215ms, Maximum = 292ms, Average = 255ms

C:\Users\D.T.B.A>

 

[AfriGenie]

Afripeople for the last week I have been having 200+ ping in dota 2 it stays like that hole game.


View attachment 345511

Not a tower issue as I have 60-90ms ping in teamspeak
View attachment 345513

Dota 2 is also telling me I should have 90 ping but I don't
View attachment 345515

I know this is mobile but never had a issue like this.. While I am playing dota 2 my ping is fine to all the other local games just dota 2. So its 99% routing issue on mtn side.


So I did some test to find out what was going on


syd.valve.net - Australia (Sydney)
200.73.67.1 - Chile (Santiago)
dxb.valve.net - Dubai (UAE)
vie.valve.net - Europe East 1 (Vienna, Austria)
185.25.182.1 - Europe East 2 (Vienna, Austria)
lux.valve.net - Europe West 1 (Luxembourg)
146.66.158.1 - Europe West 2 (Luxembourg)
116.202.224.146 - India (Kolkata)
191.98.144.1 - Peru (Lima)
sto.valve.net - Russia 1 (Stockholm, Sweden)
185.25.180.1 - Russia 2 (Stockholm, Sweden)
sgp-1.valve.net - SE Asia 1 (Singapore)
sgp-2.valve.net - SE Asia 2 (Singapore)
cpt-1.valve.net - South Africa 1 (Cape Town)
197.80.200.1 - South Africa 2 (Cape Town)
197.84.209.1 - South Africa 3 (Cape Town)
196.38.180.1 - South Africa 4 (Johannesburg)
gru.valve.net - South America 1 (Sao Paulo)
209.197.25.1 - South America 2 (Sao Paulo)
209.197.29.1 - South America 3 (Sao Paulo)
iad.valve.net - US East (Sterling, VA)
eat.valve.net - US West (Seattle, WA)


Doing a speed test to the Internet Solutions backbone shows this.

Speed test to JHB Telkom server:Internet Solutions
View attachment 345519

Speed test to Vodacom server JHB
View attachment 345521


From my ping test u can see its the JHB server giving me 200ping from dota 2. This is something I would like to get fixed asap

That's not good to hear!

I'll see what I can find out about this.

 

[AfriGenie]

Not sure if it has been discussed before but does the MTN Wow bonus work on the Afrihost network?

I have R55 "Wow" airtime and made a call. My Afrigreen airtime ended up being used instead of the Wow. I ran my Afrigreen airtime balance to R0.00 and now I can't do anything even though I still have R55 (Wow) airtime left.

View attachment 345867

View attachment 345871

From what I understand the Wow bonuses do work, but you may need to switch to the MTN APN to use the data component of the Wow bonus.

Is the screenshot that you posted before or after you tried to use the Wow airtime?

 

[DTBA]

That's not good to hear!

I'll see what I can find out about this.

Thank you

 

[chickenbeef]

From what I understand the Wow bonuses do work, but you may need to switch to the MTN APN to use the data component of the Wow bonus.

Is the screenshot that you posted before or after you tried to use the Wow airtime?

After I tried to use it. I couldn't use the Wow airtime for anything (data, voice or SMS), the airtime has since expired obviously. When I tried to make a call it said I have insufficient airtime because my Afrigreen balance was used first instead of the Wow airtime.

 

[DTBA]

200+ ping dota 2 IS server and IS teamspeak server . All the other local teamspeaks are fine and servers aswell

cket 0.033 sec ago]
----- Status -----
@ Current : game
source : slot 7
hostname : Valve Dota 2 Source 2 South Africa Server (srcds006.213.53)
spawn : 2
version : 43/43 7062 secure public
steamid : [A:1:1862002692:6450] (90099696948471812)
udp/ip : 196.38.180.19:27067
sdt : =196.38.180.19:30067
os/type : Linux dedicated
sourcetv : 196.38.180.19:28072 delay 120.0s
players : 11 humans, 1 bots (0 max) (not hibernating) (unreserved)