To date I have not been able to locate the DNS server settings on the mobile device. The APN is set to Afrihost and all other websites resolves without issue. Disconnecting my samsung phone from the mifi device allows me to browse to www.raspberrypi.org.
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Afrihost Mobile Feedback Thread
- Thread starter The_Unbeliever
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To date I have not been able to locate the DNS server settings on the mobile device. The APN is set to Afrihost and all other websites resolves without issue. Disconnecting my samsung phone from the mifi device allows me to browse to www.raspberrypi.org.
Auto DNS should be fine, you can also test Google's DNS though.
So disconnecting a device from the network allows you to browse the site?
I think we are missing each other. I'm using a Huawei E5577 LTE Mobile wifi with Afrihost sim card.
As far as I'm aware (and please correct me if I'm wrong), the DNS settings can not be changed on the Huawei E5577 device.
When I connect to the mobile wifi device I'm not able to browse to www.raspberrypi.org. I can also not ping www.raspberrypi.org.
Connecting to a different network (Vodacom on my Samsung phone, ADSL on the laptop), allows me to browse to that website.
I'm following
Using the MiFi device, can you grab a traceroute please?
C:\Users\Clocking>tracert www.raspberrypi.org
Unable to resolve target system name www.raspberrypi.org.
C:\Users\Clocking>tracert www.google.com
Tracing route to www.google.com [216.58.213.100]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms www.huaweimobilewifi.com [192.168.8.1]
2 * * * Request timed out.
3 90 ms 175 ms 207 ms 41.181.242.111
4 48 ms 27 ms 21 ms 10.90.204.162
5 * * 30 ms 41.181.242.105
6 18 ms 13 ms 22 ms 41.181.242.104
7 29 ms 79 ms 29 ms qux--rb-dca-2.za-f.za.mtnbusiness.net [41.181.248.233]
8 37 ms 28 ms 78 ms rb-dca-2.za-qux-f.za.mtnbusiness.net [41.181.248.232]
9 22 ms 19 ms 28 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
10 15 ms 23 ms 36 ms 41.181.139.99
11 27 ms 17 ms 14 ms 72.14.194.74
12 200 ms 198 ms 190 ms 72.14.234.161
13 193 ms 199 ms 195 ms 209.85.246.59
14 205 ms 191 ms 193 ms 216.239.57.121
15 246 ms 185 ms 188 ms lhr25s02-in-f100.1e100.net [216.58.213.100]
Trace complete.
And the problem just got resolved. Not sure if you did anything, but thanks, it is working now.
C:\Users\Clocking>tracert www.raspberrypi.org
Tracing route to www.raspberrypi.org [93.93.130.214]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms www.huaweimobilewifi.com [192.168.8.1]
2 * * * Request timed out.
3 23 ms 17 ms 19 ms 41.181.242.119
4 28 ms 19 ms 19 ms 10.90.204.162
5 * * * Request timed out.
6 40 ms 16 ms 18 ms 41.181.242.104
7 28 ms 37 ms 14 ms qux--rb-dca-2.za-f.za.mtnbusiness.net [41.181.248.233]
8 67 ms 23 ms 37 ms rb-dca-2.za-qux-f.za.mtnbusiness.net [41.181.248.232]
9 269 ms 204 ms 200 ms rb-cr-1.za--rb-dca-2.mtnns.net [196.44.31.122]
10 46 ms 39 ms 45 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.68]
11 241 ms 192 ms 190 ms 196.44.29.169
12 309 ms 228 ms 239 ms LO-MTN-MSE-PE-01--ct-cr-3.za.mtnns.net [196.44.0.28]
13 259 ms 239 ms 210 ms 41.181.189.66
14 207 ms 208 ms 202 ms linx-gw-hex-brocade.mythic-beasts.com [195.66.236.72]
15 193 ms 188 ms 191 ms 93.93.130.214
Trace complete.
I wish it was that easy, haven't changed anything I'm afraid.
I've got my MiFi out running some tests too
I wish it was that easy, haven't changed anything I'm afraid.
I've got my MiFi out running some tests too
Mmm, something strange is going on. Was working, now it is broken again:
C:\Users\Clocking>tracert www.raspberrypi.org
Unable to resolve target system name www.raspberrypi.org.
C:\Users\Clocking>tracert www.raspberrypi.org
Unable to resolve target system name www.raspberrypi.org.
C:\Users\Clocking>tracert www.google.com
Tracing route to www.google.com [216.58.213.100] over a maximum of 30 hops:
1 1 ms 2 ms 1 ms www.huaweimobilewifi.com [192.168.8.1]
2 * * * Request timed out.
3 24 ms 13 ms 15 ms 41.181.242.111
4 31 ms 18 ms 19 ms 10.90.204.162
5 33 ms * * 41.181.242.105
6 35 ms 108 ms 19 ms 41.181.242.104
7 24 ms 25 ms 16 ms qux--rb-dca-2.za-f.za.mtnbusiness.net [41.181.248.233]
8 57 ms 14 ms 14 ms rb-dca-2.za-qux-f.za.mtnbusiness.net [41.181.248.232]
9 31 ms 29 ms 29 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
10 35 ms 29 ms 39 ms 41.181.139.99
11 36 ms 29 ms 28 ms 72.14.194.74
12 208 ms 194 ms 200 ms 72.14.234.161
13 253 ms 204 ms 198 ms 209.85.246.59
14 206 ms 201 ms 189 ms 216.239.57.121
15 195 ms 177 ms 179 ms lhr25s02-in-f100.1e100.net [216.58.213.100]
Trace complete.
C:\Users\Clocking>tracert www.raspberrypi.org
Unable to resolve target system name www.raspberrypi.org.
Hhhmm, that is pretty odd.
I wasn't able to replicate the issues over the weekend - did you try settings your DNS to Google's DNS?
BuFFy_ZA
Member
Is there anyone else having connectivity issues today using LTE or 3g on the Afrihost Mobile APN?
JHB
JHB
Not aware of any overall issues.
Shoot me a PM with your details and I'll see if I can spot anything on your account
Can an Afriperson sort out my account problems? Support by email guys don't really understand and I think you guys are more clued up.
Problem: Mobile 20 set to pause til June 24th. Got two seperate bills, one correctly billing pro-rata for June and then all of July. The other billing for all of June. Strangely, was given 20GB twice, not 20GB and (7/30*20=) 4.6GB. NB no Afrihost+ at that stage. I then added plus and I now have 80 GB! And it hasn't dissapeared on July 1 which is good.
Don't need 80GB, don't want to pay for it, didn't order it.
Problem: Mobile 20 set to pause til June 24th. Got two seperate bills, one correctly billing pro-rata for June and then all of July. The other billing for all of June. Strangely, was given 20GB twice, not 20GB and (7/30*20=) 4.6GB. NB no Afrihost+ at that stage. I then added plus and I now have 80 GB! And it hasn't dissapeared on July 1 which is good.
Don't need 80GB, don't want to pay for it, didn't order it.
ScottulusMaximus
Honorary Master
My 500meg from AH+ has again failed to load onto my voice sim... Getting really tired of this at the start of every month.
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Hey nicklear! Sounds like you're sitting with a bit of a peculiar issue... I think it would be a bit easier for me to assist once I've looked at your account. Please drop me a PM with your account details and we can take it from there.
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Hey ScottulusMaximus! Is this a recurring issue? This might need to be logged with our development team. Do you have any open support tickets regarding the matter?
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Not cool!
We've been seeing some reports of delayed airtime allocation over the weekend... Are you still sitting with the same problem this morning?ScottulusMaximus
Honorary Master
Yes this is a recurring issue. Support once again comes back with "AH+ benefit cannot be loaded onto pre-paid sim" which is bull**** quite frankly since you can load this onto an MTN pre-paid sim(this is specifically pointed out in fact) and there is NO mention of this restriction anywhere I can find.
I got my free 500meg beginning of this month after fighting last month so it's possible to do, some manager has just decided on a product restriction to deal with edge cases that then shafts honest customers.
There is also still my issue of auto-topup not activating correctly, I was on 0Mb because bundles expired and I didn't get the AH+ benefit and still my auto-topup didn't activate. I only found out about this once I had left for the day on Saturday and then had no data connection.
First Ticket: FSE-384-50349
Second Ticket: XE-660-28808
Thrid Ticket: JIR-195-16271
Just had a look through the tickets, I believe the 500MB data you're trying to allocate is on a prepaid package. I'm afraid the 500MB benefit can't be allocated on a prepaid package, only on a month to month package.
Just to clear things up though, the benefit can be allocated to any SIM. It's the data package you have with us where this isn't possible. Saying that though, I believe our Dev team are working on something to allow this functionality.
Are you 100% sure that auto-topups and limits are set on ClientZone?
ScottulusMaximus
Honorary Master
Yes this I gather, and it's nonsense. If you offer this to MTN prepaid customers your own customers should get this as well. Not acceptable, especially since it is not mentioned anywhere.
Yes I am certain, I have done it 3 times and had help here on myBB and from support staff to activate it and it STILL does not work. This is even more irritating than the above issue as everytime it happens I get the above response, for the last time:
I have not had one auto-topup work, voice or data. It goes to R0 or 0Mb and nothing happens. The balances on there now I loaded manually.
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