Afrihost Mobile Feedback Thread

[AfriGuy]

Hi Afriman,

I'm not sure where else to turn. All Afrihost users at Fancourt (George) have been offline since Sunday 23 March. It would appear that the tower is not accepting their 3G connections.
Error on Afrihost Mifi devices: No signal.

If there's any way that you guys could help escalate this issue with MTN it would be *highly* appreciated, as phonecalls and even tweets at MTN_support are all fruitless thus far.

I realize it's MTN infrastructure, but unfortunately the users only see the Afrihost logo on the Mifi's and things are getting very dire.
Thanks in advance.

Lets see what we can organise here
Have you submitted any info to our Support team yet?

 

[Conack]

Hi AfriMan,

I haven't personally, but other fancourt residents have called the support line.

It's 100% the tower. Drive out about 2km and it works perfectly anywhere else. Get to fancourt and you have no signal.

Feels rather useless to give you my client zone details or afrihost sim details, as I'm not there the whole time.

I could send you a contact number of a chap who should be there most of the day if that'll help, but in short mtn just needs to "fix it!"

Guaranteed not a Mifi setup issue. Tested with 3 different Mifi units, one being the LTE version. None works at Fancourt, all work anywhere else.

Thanks in advance!

 

[Zyron]

I got my Afrihost mobile LTE stick yesterday, this one image sums it all up.

Clearly I am not getting what I paid for and the coverage website states that I am comfortably inside the 3G (2100) and LTE coverage area.

@AfriGuy - How do I go about getting a FULL refund on my purchase?

 

[Zertop]

I got my Afrihost mobile LTE stick yesterday, this one image sums it all up.

Clearly I am not getting what I paid for and the coverage website states that I am comfortably inside the 3G (2100) and LTE coverage area.

@AfriGuy - How do I go about getting a FULL refund on my purchase?

Hey Man,

Does the device show LTE? It's on MTN's network so wherever you have MTN signal you should have AH signal

Also - you need to contact support and get them to provision your sim for LTE (takes an hour or two)

Z

 

[Zyron]

Hey Man,

Does the device show LTE? It's on MTN's network so wherever you have MTN signal you should have AH signal

Also - you need to contact support and get them to provision your sim for LTE (takes an hour or two)

Z

I purchased the LTE usb stick and the SIM shows LTE enabled on it as well. I did phone Afrihost yesterday at about 6pm to move me to the LTE side.

I tried it again this morning and I still only get the flashing green. It never stays solid either...

 

[Zertop]

I purchased the LTE usb stick and the SIM shows LTE enabled on it as well. I did phone Afrihost yesterday at about 6pm to move me to the LTE side.

I tried it again this morning and I still only get the flashing green. It never stays solid either...

Okay Cool

If you look in the connectivity software (i'm assuming there is one) - which form of connectivity does it show? What happens if you force it to LTE?

Z

 

[Zyron]

Okay Cool

If you look in the connectivity software (i'm assuming there is one) - which form of connectivity does it show? What happens if you force it to LTE?

Z

I'll have to give it another try this afternoon. I'm not at home right now.

I have zero faith in SA internet, so I'm not getting my hopes up.

 

[AfriMan]

Hi AfriMan,

I haven't personally, but other fancourt residents have called the support line.

It's 100% the tower. Drive out about 2km and it works perfectly anywhere else. Get to fancourt and you have no signal.

Feels rather useless to give you my client zone details or afrihost sim details, as I'm not there the whole time.

I could send you a contact number of a chap who should be there most of the day if that'll help, but in short mtn just needs to "fix it!"

Guaranteed not a Mifi setup issue. Tested with 3 different Mifi units, one being the LTE version. None works at Fancourt, all work anywhere else.

Thanks in advance!

Hey there

I guess towers do go down and get maintained, so it's kind of par for the course. We don't really have much info on which towers cover which areas, so that is maintained directly by MTN. I guess the way to proceed would be to involve their coverage team, if it's not sorted out within a few days.

 

[AfriMan]

I got my Afrihost mobile LTE stick yesterday, this one image sums it all up.

Clearly I am not getting what I paid for and the coverage website states that I am comfortably inside the 3G (2100) and LTE coverage area.

@AfriGuy - How do I go about getting a FULL refund on my purchase?

Remember that coverage is a function of both available signal and demand for data. I would suggest that we start by completing the MTN coverage enquiry process, so that they can investigate if and why you would be receiving diminished service within the coverage area.

https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/Networkcoveragequery.aspx

 

[AfriMan]

I purchased the LTE usb stick and the SIM shows LTE enabled on it as well. I did phone Afrihost yesterday at about 6pm to move me to the LTE side.

I tried it again this morning and I still only get the flashing green. It never stays solid either...

It can take up to 72 hours to activate LTE, but you would know when your devices signal indicator starts displaying the LTE sign.

 

[saor]

I'm already signed up to a monthly package (7gb...3+4). What's the cheapest way to get a LTE capable device? Can I sign up to another Afrihost package that offers a free device then cancel a month later? Are there any options?

 

[AfriMan]

+1 from me....so far the best data ISP experience I've ever had.

/touch wood

Awesomeness

 

[AfriMan]

I'm already signed up to a monthly package (7gb...3+4). What's the cheapest way to get a LTE capable device? Can I sign up to another Afrihost package that offers a free device then cancel a month later? Are there any options?

We're not offering devices for free - yet

You can buy an LTE device on a 12 month payment plan, works out very affordably and we don't charge any interest or admin fees

 

[Zyron]

Remember that coverage is a function of both available signal and demand for data. I would suggest that we start by completing the MTN coverage enquiry process, so that they can investigate if and why you would be receiving diminished service within the coverage area.

https://www.mtn.co.za/_LAYOUTS/MTN.SP2010.FormsData/Networkcoveragequery.aspx

How about no? I am not going through this nonsense. I've had enough trouble with internet in SA and I'm done with it.

AfriMan / AfriGuy, I am requesting a FULL REFUND of the package back into my account and all future debit orders suspended. I tried the LTE stick again and it's still only Edge, and not even that is at full strength, it hovers between 2 bars and 3 bars. Even though it claims I sit comfortably in 3G (2100) and LTE coverage, the website is deceiving

Filling out that mtn page will amount to absolutely nothing, so I'm not going to bother. I can already guess their response.

 

[AfriGuy]

How about no? I am not going through this nonsense. I've had enough trouble with internet in SA and I'm done with it.

AfriMan / AfriGuy, I am requesting a FULL REFUND of the package back into my account and all future debit orders suspended. I tried the LTE stick again and it's still only Edge, and not even that is at full strength, it hovers between 2 bars and 3 bars. Even though it claims I sit comfortably in 3G (2100) and LTE coverage, the website is deceiving

Filling out that mtn page will amount to absolutely nothing, so I'm not going to bother. I can already guess their response.

Sorry to hear the product hasn't worked out for you
I think the best option is to apply for our money back guarantee www.afrihost.com/site/page/60_day_complete_satisfaction_guarantee

 

[jacodebeer]

Hi Afriguy or Afriman, I have a little problem with Afrihost mobile...
I use it for playing Diablo 3 and recently I can't play at all, the latency ingame is very high which causes major lag an unplayability.
I have an alternative connection that is MTN and I can play fine with excellent signal, but I can't play with it all the time due to very low cap.
I use the same device for either sim cards to connect.
And as I understand you and MTN use the same towers, so why can't the signal be the same?
Please help me! Because if this continues as it is I have no choice but to cancel

 

[Zertop]

Hi Afriguy or Afriman, I have a little problem with Afrihost mobile...
I use it for playing Diablo 3 and recently I can't play at all, the latency ingame is very high which causes major lag an unplayability.
I have an alternative connection that is MTN and I can play fine with excellent signal, but I can't play with it all the time due to very low cap.
I use the same device for either sim cards to connect.
And as I understand you and MTN use the same towers, so why can't the signal be the same?
Please help me! Because if this continues as it is I have no choice but to cancel

Hey Jaco,

Please would you open command prompt and run this:

tracert google.co.za

and then post the results here

Z

 

[jacodebeer]

like this?

traceroute to google.com (74.125.228.194), 25 hops max, 40 byte packets
1 174.36.196.241-static.reverse.softlayer.com (174.36.196.241) 0.330 ms 0.432 ms 0.434 ms
2 ae11.dar01.sr01.wdc01.networklayer.com (208.43.118.133) 0.321 ms 0.344 ms 0.343 ms
3 ae8.bbr01.eq01.wdc02.networklayer.com (173.192.18.196) 0.834 ms 1.189 ms 0.847 ms
4 50.97.16.35 (50.97.16.35) 0.941 ms 0.967 ms 0.959 ms
5 216.239.46.248 (216.239.46.248) 1.514 ms 1.522 ms 1.691 ms
6 72.14.233.91 (72.14.233.91) 2.202 ms 2.552 ms 2.559 ms
7 iad23s23-in-f2.1e100.net (74.125.228.194) 2.293 ms 1.894 ms 1.901 ms

 

[Zertop]

like this?

Wait... WHAT!?

You are getting literally 2ms to google.co.za - not possible on mobile (And definitely not possible if you are complaining of lag ) Please try another to thinkbroadband.com

Z

EDIT: Waaaaiiittt.... Didn't I read a few days ago about D3 server issues? Ill try find it

EDIT2: http://eu.battle.net/d3/en/forum/topic/10218662808 - might be related to an undersea cable breakage up in the UK between the Blizzard Servers?

 

[saor]

Anyone else with a very slow connection the last two days? I'm in cpt, southern suburbs. Phoned AH tech support last night & they reported no problem on their end but this connection is really dodgy at the moment. Can't do much of anything. I've had no change in hardware / software that might affect this.

C:\Users\Administrator>tracert google.co.za

Tracing route to google.co.za [173.194.41.191]
over a maximum of 30 hops:

1 7 ms 3 ms 3 ms 192.168.1.1
2 * * * Request timed out.
3 2947 ms 2098 ms 1996 ms 192.168.75.18
4 3117 ms * * 66.8.75.13
5 * 965 ms 358 ms tb-dca-2.za-qux-e.za.mtnbusiness.net [41.181.202.0]
6 295 ms 239 ms 219 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 3381 ms 2419 ms 2559 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]
8 356 ms 640 ms 559 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
9 1777 ms 2878 ms * am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
10 * * 2407 ms core2.ams.net.google.com [195.69.145.100]
11 333 ms 299 ms 322 ms 209.85.254.95
12 1033 ms 741 ms 617 ms 209.85.253.247
13 1266 ms 1080 ms 1438 ms 209.85.246.153
14 1597 ms 1842 ms 1976 ms 209.85.253.95
15 718 ms 640 ms 718 ms 72.14.238.63
16 1475 ms 1339 ms 1077 ms lhr08s04-in-f31.1e100.net [173.194.41.191]