Afrihost Mobile Feedback Thread

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I can't get access using my Mifi, I keep getting directed to an Afrihost page saying I used up my cap... I have 1.7gb left
 
I have to say I am an exceptionally unhappy AH customer.

<rant>

I was relieved of of my laptop bag by a nice couple of men with knives. Trying to get a new AH sim is exceptionally painful. You have to cancel your package in client zone and then add it again in order to get a new sim, I did this on Wednesday (Late Wednesday afternoon clientzone showed payment was confirmed). AH support promised that my new sim would be delivered in two days.

On Friday I tried to contact AH support, they told me that it took two days for payment to clear. This is utter BS as the debit order was from ABSA to ABSA and client zone showed payment was confirmed. I was transferred to a supervisor.

Three calls later I finally managed to speak to one. He promised me that the sim would be delivered Monday or Tuesday, after wasting 20 minutes of my time. He said someone from accounts would contact me to explain the issue with the clearing of the debit order... still waiting.

The courier company phoned me on Saturday telling me that the will only deliver on Tuesday because "they dont have couriers on Monday".

WHY am I getting BS from the AH support staff? Are you guys lying or just incompetent?

</rant>

note: I understand that you are busy after the promo last week, but why surely this should not be allowed to affect your normal day to day business!!
 
Just received my Zest.
Initial impressions: Significantly better than expected.
Network-wise: also impressed.

Looking good :D
 
jouda said:
I have to say I am an exceptionally unhappy AH customer.

<rant>

I was relieved of of my laptop bag by a nice couple of men with knives. Trying to get a new AH sim is exceptionally painful. You have to cancel your package in client zone and then add it again in order to get a new sim, I did this on Wednesday (Late Wednesday afternoon clientzone showed payment was confirmed). AH support promised that my new sim would be delivered in two days.

On Friday I tried to contact AH support, they told me that it took two days for payment to clear. This is utter BS as the debit order was from ABSA to ABSA and client zone showed payment was confirmed. I was transferred to a supervisor.

Three calls later I finally managed to speak to one. He promised me that the sim would be delivered Monday or Tuesday, after wasting 20 minutes of my time. He said someone from accounts would contact me to explain the issue with the clearing of the debit order... still waiting.

The courier company phoned me on Saturday telling me that the will only deliver on Tuesday because "they dont have couriers on Monday".

WHY am I getting BS from the AH support staff? Are you guys lying or just incompetent?

</rant>

note: I understand that you are busy after the promo last week, but why surely this should not be allowed to affect your normal day to day business!!
Click to expand...

I'm so sorry to hear about the mugging. I hope that you are OK and weren't hurt in anyway way :(

Sounds like we haven't give you good quality information from the start. All debit order purchases must take up to 5 working days to clear before we can pack the parcels for despatch. Anything else is really not correct.

Drop me a PM so I can see where your order is at, and I'll do what I can to get your SIM to you ASAP :(
 
konfab said:
Just received my Zest.
Initial impressions: Significantly better than expected.
Network-wise: also impressed.

Looking good :D
Click to expand...

Awesome! It is a n impressive little guy (or gal) indeed. I'm actually loving the one I'm testing. Tears will flow when I have to give it back - or maybe it will mysteriously disappear ;)
 
AfriMan said:
I'm so sorry to hear about the mugging. I hope that you are OK and weren't hurt in anyway way :(

Sounds like we haven't give you good quality information from the start. All debit order purchases must take up to 5 working days to clear before we can pack the parcels for despatch. Anything else is really not correct.

Drop me a PM so I can see where your order is at, and I'll do what I can to get your SIM to you ASAP :(
Click to expand...

I again ask why would it state in clientzone that the payment was verified if the debit order didn't clear? The 5 working days statement is also completely new.
 
jouda said:
I again ask why would it state in clientzone that the payment was verified if the debit order didn't clear? The 5 working days statement is also completely new.
Click to expand...

If the payment is showing as verified, then everything should be on track. PM me so I can check and verify.
 
Looks like we have some authentication problems at the moment, we're waiting for updates from our team working with MTN on this.

Sincerely apologise to those clients battling to connect. We'll post updated on the website as we get more info :(
 
Yup can't connect :(

AfriMan why is the support so slow ? I logged at ticket this morning about double charging me for the Zest, but no response so far. Not even "we are looking into it".
 
Dan C said:
Yup can't connect :(

AfriMan why is the support so slow ? I logged at ticket this morning about double charging me for the Zest, but no response so far. Not even "we are looking into it".
Click to expand...

I think we're getting a lot of delivery queries due to the amount of orders that went out after the launch.

Drop me a PM and I'll try and get that sorted out for you :(
 
Could not connect last night at all. tried till about 10.
no connection. so FRUSTRATED with bad signal/no connection last week.
Paarl: western Cape
 
Last edited:
jbellard said:
Could not connect last night at all. tried till about 10.
no connection. so FRUSTRATED with bad signal/no connection last week.
Paarl: western Cape
Click to expand...

I know it must have been pretty frustrating - we do think we have found the root cause, so hopefully this is all behind us now :(
 
AfriMan said:
I know it must have been pretty frustrating - we do think we have found the root cause, so hopefully this is all behind us now :(
Click to expand...

Dammm tried everything last night to connect my 1GB sim with Zest and failed. Called in as well and was told no issues on the network. Tried setting etc, reboot etc. and no luck. Why don't we at least get an email, SMS or notification on your web site that there are authentication issues. :mad:
 
Received the phone and inserted the LTE sim in slot 2. Slot 1 empty for the time being as the Zest is for my wife. Created an Afrihost APN and selected it. Mobile data is also on under the Data usage setting, but I am unable to create a data cession and no errors that I can see. Am I missing something :confused: or must I insert a sim in slot 1?

Is the Zest T1 LTE enabled?
 
rph72 said:
Received the phone and inserted the LTE sim in slot 2. Slot 1 empty for the time being as the Zest is for my wife. Created an Afrihost APN and selected it. Mobile data is also on under the Data usage setting, but I am unable to create a data cession and no errors that I can see. Am I missing something :confused: or must I insert a sim in slot 1?

Is the Zest T1 LTE enabled?
Click to expand...

If you swipe down from the top of the screen does it not say INVALID IMEI at the bottom of the status? That's what happened with mine.. have to wait for them to give me a new phone

The phone does not support LTE afaik
 
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