Afrihost Mobile Feedback Thread

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Annoying, still using data on capped product, albeit small amount:
2014/08/21 304.088 7.771 311.859 2133.354
2014/08/22 0.259 0.261 0.52 2133.873

So they charge you to tell you you're capped, when you're not.
 
Bufamotis said:
Thanks.. Changed. But usually it would give the pro-rata part as pro-rata of 3Gb and pro-rata of 3gbextra
But now it only shows one bar. If I PM you would you be able to confirm that I retained the double data allocation?
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I think that is a bug in our system, which should be fixed by now. The requirement to allow upgrades within the promo was kind of an afterthought so I think the guys had to get it live as quickly as possible so clients would not lose out :(
 
Elax said:
Telkom has "issues" in that neighbourhood, which basically means lines get stolen faster than they can replace them. They won't put in a line for me.
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Sorry to hear that. I think Telkom have a 3 strikes rule. Once cable theft is confirmed a third time, they won't deploy new infrastructure in that area :(
 
xrapidx said:
Why am I getting a capped message with over half my bundle left? And what is the solution!?

Do any afrrihost products work properly?
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I'm sorry that you're getting the capped message incorrectly. We are busy working on this as priority. For now, you can PM me and I'll check your account and see if we can get you connected :(
 
AfriMan said:
I'm sorry that you're getting the capped message incorrectly. We are busy working on this as priority. For now, you can PM me and I'll check your account and see if we can get you connected :(
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I'll PM you the details, but when I leave at 4pm today and I'm still capped I'm requesting a refund for the device and product. Three weeks in and its not worth this hassle.

I'd rather pay more for slightly less and have a stable environment.

Advice on hellopeter is to contact support - great, from previous experience they either don't respond, or take weeks.
 
xrapidx said:
I'll PM you the details, but when I leave at 4pm today and I'm still capped I'm requesting a refund for the device and product. Three weeks in and its not worth this hassle.

I'd rather pay more for slightly less and have a stable environment.

Advice on hellopeter is to contact support - great, from previous experience they either don't respond, or take weeks.
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That shouldn't be the case, in terms of support turnaround. If we're not addressing Clients queries quickly enough (or at all) that's very poor from us.

Will chat to you more via PM.
 
xrapidx said:
I'll PM you the details, but when I leave at 4pm today and I'm still capped I'm requesting a refund for the device and product. Three weeks in and its not worth this hassle.

I'd rather pay more for slightly less and have a stable environment.

Advice on hellopeter is to contact support - great, from previous experience they either don't respond, or take weeks.
Click to expand...

I never had that experience. If I fail to get a quick response from the support crowd on clientzone I PM the reps on MyBB and generally have a response in less than 12 hours. Th support system of Afrihost are normally beyond reproach.
 
AfriMan said:
I think that is a bug in our system, which should be fixed by now. The requirement to allow upgrades within the promo was kind of an afterthought so I think the guys had to get it live as quickly as possible so clients would not lose out :(
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By daughter and future daughter in law both missed out on their double data allocations the last few months. I still got mine tho. Not sure why the difference as we all enrolled at the same time.
 
On my side it seems to be that when I burn through a big chunk of bandwidth very quickly is when I will get the capped message shortly after.

It's as if the system tries to predict at certain intervals what the usage will be and then flags the number as capped when it thinks you will continue to burn that amount of bandwidth in the next hour even if you have stopped already.

I'm wondering if there is a sync delay between MTN and Afrihost and it's because of that delay that it's implemented this way to make sure that there isn't more data used than there should be.

Of course I may be completely off the mark since I've never worked in the ISP or related areas.
 
Seriously said:
By daughter and future daughter in law both missed out on their double data allocations the last few months. I still got mine tho. Not sure why the difference as we all enrolled at the same time.
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Odd, could you PM me the details so I can see what's happening on across the accounts?
 
AfriMan said:
I think that is a bug in our system, which should be fixed by now. The requirement to allow upgrades within the promo was kind of an afterthought so I think the guys had to get it live as quickly as possible so clients would not lose out :(
Click to expand...

Thank you, it reflected last night, think im sorted for data now till dec holiday :)
 
Solitude said:
On my side it seems to be that when I burn through a big chunk of bandwidth very quickly is when I will get the capped message shortly after.

It's as if the system tries to predict at certain intervals what the usage will be and then flags the number as capped when it thinks you will continue to burn that amount of bandwidth in the next hour even if you have stopped already.

I'm wondering if there is a sync delay between MTN and Afrihost and it's because of that delay that it's implemented this way to make sure that there isn't more data used than there should be.

Of course I may be completely off the mark since I've never worked in the ISP or related areas.
Click to expand...

I've chatted to our team about the errors around seeing the capped error message, someone did try and explain it to me and honestly - it sounded like greek to me :p
I do know that we're looking at heaps of data, and between our team and MTN we'll have this fixed up soon!
 
Seriously said:
I never had that experience. If I fail to get a quick response from the support crowd on clientzone I PM the reps on MyBB and generally have a response in less than 12 hours. Th support system of Afrihost are normally beyond reproach.
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I cancelled my uncapped account, and one of the main reasons was lack of support - tickets either weren't responded to, or were only responded to after a few days.
 
24 hours later and I'm still "capped". I sent a PM to Afriman during the afternoon (before 5) but never heard back.

So disrupting.

Edit: Contacted support and they quickly fixed it. Now I just wonder how long before this starts again.
 
Last edited:
Originally Posted by Solitude
On my side it seems to be that when I burn through a big chunk of bandwidth very quickly is when I will get the capped message shortly after.

+1
 
Something is definitely wrong tonight with Afrihost Mobile. My speeds have dropped to way below. I have always gotten 8-10 mbps
 

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