Afrihost Mobile Feedback Thread

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I'm getting throughput again... Just in time for the capped bug to appear, to disable me from using the throughput.... :(
 
Me too.
Third time now in 2 days.

When will this issue be resolved?
I have to hold ten minutes everytime for someone to first tell me to reset the device ( Never would have thought of that one )

Really, I am not one to complain but this is getting a bit ridiculous now.
 
Called them.
They reset it.
Guess what just happened...
CAPPED again. Call again. 37 in queue.

Really not happy.
 
Slab said:
Have you ever tried sleeping with a broken heart?

Ask an Afrihost Mobile client.
Click to expand...

I know you've been battling with this for a while and we're still continuing to work on minimising or eliminating this issue.

For now, please PM me or Afriguy as soon you have an issue so that we can help :(
 
No reply to PM"s
No answer on live chat.
Holding for 12 minutes so far...

Ai Afrihost. What is going on ?
 
Mypro-D said:
Called them.
They reset it.
Guess what just happened...
CAPPED again. Call again. 37 in queue.

Really not happy.
Click to expand...

That definitely sucks. Our lines are intermittent at the moment because we're moving into our new office.

Drop me a PM so I check your account ASAP :(
 
Done.
I know it's not your fault.
But the last week has just been a killer.
Business DSL also slow due to capacity issues and now this.

I'll be fine again in 30 minutes. Just got a bit much haha.

Thanks for looking into it though. These things happen I know.
 
AfriMan said:
Sorry about this.

Please PM me so I can check your account :(
Click to expand...

I see no point in PMing you - I have mailed support numerous times, and they've "checked my account" numerous times - you've already said you have no solution to the capped webpage problem - let us know when it's fixed. Not going to waste my time sending PMs that mean nothing.
 
brucem said:
I see no point in PMing you - I have mailed support numerous times, and they've "checked my account" numerous times - you've already said you have no solution to the capped webpage problem - let us know when it's fixed. Not going to waste my time sending PMs that mean nothing.
Click to expand...

+1

Support Ticket, No Response even..
PM AfriMan Reset Twice..
still capped, Nothing Resolved problems as yet...
 
brucem said:
I see no point in PMing you - I have mailed support numerous times, and they've "checked my account" numerous times - you've already said you have no solution to the capped webpage problem - let us know when it's fixed. Not going to waste my time sending PMs that mean nothing.
Click to expand...

We are seeing many clients connect when we refresh their accounts on our side. Sometimes it does take a few attempts.

I'm happy to try if you are. From the reports I'm getting, only some clients are experiencing this and most Mobile clients are continuing to get normal service :(
 
Mypro-D said:
Done.
I know it's not your fault.
But the last week has just been a killer.
Business DSL also slow due to capacity issues and now this.

I'll be fine again in 30 minutes. Just got a bit much haha.

Thanks for looking into it though. These things happen I know.
Click to expand...

I'm always happy to help wherever I can :)

Will reply on your PM :)
 
AfriMan said:
We are seeing many clients connect when we refresh their accounts on our side. Sometimes it does take a few attempts.

I'm happy to try if you are. From the reports I'm getting, only some clients are experiencing this and most Mobile clients are continuing to get normal service :(
Click to expand...
I've had it reset a few times, then it works for 3 mins and stops again....
 
I was online for half a hour just after midnight. Then capped. To this hour of day no resolution whatsoever.

/Sigh... Got work to do and things to download.

//Stagnant and depressed.
 
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