Afrihost Mobile Feedback Thread

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oliverwww said:
My LTE has been patchy with Afrihost... Quite disappointing. It seems like where I use to have full signal, I have none now.
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That unusual for a single location. LTE is generally solid in my experience. How long has it been like this? We could log a coverage query with MTN to find out if there have been any repairs or upgrades that may have affected service in the recent weeks.
 
Quick question for AfriMan.

If I have a 'paused' package, can I cancel it further on down the road without un-pausing it and incurring any charges?
 
Broadcom said:
Quick question for AfriMan.

If I have a 'paused' package, can I cancel it further on down the road without un-pausing it and incurring any charges?
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I haven't actually tried that to be honest. As far as I know, you should be able to cancel a paused product, I can't see why we would want to force you to pay in those circumstances.
 
Since my Telkom line is down, and not wanting to get MTN OOB raped, I got some mobile data from Afrihost. Telkom says they will fix my line within 3 days. Afrihost says my data will be provisioned within 72 hours. (uncannily similar timeframe) However, I created the "afrihost" APN on my phone and it works. I'm using it to write this. Client zone says account is active, but not reporting anything for latest IP or latest session. So how do I tell for sure whether I am on Afrihost or still on my contract MTN?
 
Gatecrasher said:
Since my Telkom line is down, and not wanting to get MTN OOB raped, I got some mobile data from Afrihost. Telkom says they will fix my line within 3 days. Afrihost says my data will be provisioned within 72 hours. (uncannily similar timeframe) However, I created the "afrihost" APN on my phone and it works. I'm using it to write this. Client zone says account is active, but not reporting anything for latest IP or latest session. So how do I tell for sure whether I am on Afrihost or still on my contract MTN?
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The quickest way is probably to go to Here and it should display an IP within the 105.208.x.x range.

You are also welcome to send me a PM with your account details and I can confirm for you.
 
Just a comment...

Had to make use of my 3G backups on Saturday as my ADSL line was down. First tried the Mifi . Dogslow, gave up after 2 hours. Enabled the hotspot on my ipad (VC) and it was flying with 3 people connected to it. Been getting this often, making the MyFi not a viable alternative.
 
Luke7777 said:
Just a comment...

Had to make use of my 3G backups on Saturday as my ADSL line was down. First tried the Mifi . Dogslow, gave up after 2 hours. Enabled the hotspot on my ipad (VC) and it was flying with 3 people connected to it. Been getting this often, making the MyFi not a viable alternative.
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What sort of MTN signal quality have you been getting in your area recently?

Would you be able to test the sim card in another device perhaps so that I can try figure out if it is the signal in the area or perhaps the MiFi device itself.
 
AfriGenie said:
The quickest way is probably to go to Here and it should display an IP within the 105.208.x.x range.

You are also welcome to send me a PM with your account details and I can confirm for you.
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Thanks. Confirmed. So I must be on Afrihost.
 
Gatecrasher said:
Thanks. Confirmed. So I must be on Afrihost.
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Great!

You are also able to monitor your active sessions from your Clientzone, under the Connectivity tab, and then by selecting the specific account that you want to check on.
 
AfriGenie said:
What sort of MTN signal quality have you been getting in your area recently?

Would you be able to test the sim card in another device perhaps so that I can try figure out if it is the signal in the area or perhaps the MiFi device itself.
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Alternating between green and amber. Will try and find another device that I can hotspot to

/update - connecting to it shows 2G (Green). When it changes to 3G it's amber. Mobile connection is set to Auto
 
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Just some feedback from a satisfied user. Haven't posted in a Afrihost thread for a while.

I am on Afrihost+ and have had nothing but a great experience. Don't use Simfy a lot (my wife does though), but I do use the mobile data constantly. Great throughput (PE based) and absolutely no issues what so ever.

Sometimes you have to give credit where credit is due :)
 
Luke7777 said:
Just a comment...

Had to make use of my 3G backups on Saturday as my ADSL line was down. First tried the Mifi . Dogslow, gave up after 2 hours. Enabled the hotspot on my ipad (VC) and it was flying with 3 people connected to it. Been getting this often, making the MyFi not a viable alternative.
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same here have tried locking it but even then does not help much also tried it in an Note3 LTE does not even connect to Afrihost network and in the same area my S3 and S4 on MTN shows H+ signal most of the time..
Signal dips alot as well...
Might even look at CellC or Telkom Mobile as they're connections seems to be more stable.
 
I cancelled my 2GB account yesterday in the clientzone, it said effective 31 March!

I thought afrihost doesn't have 30 day cancellation nonsense? Looks like mobile is different from adsl.
 
Luke7777 said:
Alternating between green and amber. Will try and find another device that I can hotspot to

/update - connecting to it shows 2G (Green). When it changes to 3G it's amber. Mobile connection is set to Auto
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Moved the sim to another device. Started out as 3G , then went Edge. Seems like area coverage is below par then
 
Luke7777 said:
Moved the sim to another device. Started out as 3G , then went Edge. Seems like area coverage is below par then
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That is actually something we can work on!

Can I ask that you please complete the form Here and submit it.

This is a coverage form that is sent straight to MTN, and it will help them in figuring out if the issue is related to a signal dead spot, or poor coverage, and they'll then take the appropriate steps to correct the issue.
 
wingnut771 said:
I cancelled my 2GB account yesterday in the clientzone, it said effective 31 March!

I thought afrihost doesn't have 30 day cancellation nonsense? Looks like mobile is different from adsl.
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Hmmm, if you cancelled last night, it should be effective at the end of February. Have you received an invoice for your Mobile Data yet?

Could you PM me your account details please so that I can have a look into this for you.
 
AfriGenie said:
That is actually something we can work on!

Can I ask that you please complete the form Here and submit it.

This is a coverage form that is sent straight to MTN, and it will help them in figuring out if the issue is related to a signal dead spot, or poor coverage, and they'll then take the appropriate steps to correct the issue.
Click to expand...
Done
 
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