Afrihost Mobile Feedback Thread

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Solitude said:
Afripeople, I moved to a different internet solution because I needed more data since I got an XBox One. And you know what I miss the most? You MyBroadband support people.

I mean I took you for granted when I was with Afrihost. Keep up the good work!

I'm keeping a gig or so per month with Afrihost as a backup connection so I'm not completely gone though. :)
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Thanks so much for the support, we really do try to make being an Afripeep an awesome experience. Even if you're not getting Mobile from us (which is basically unforgivable) I'm always a PM away if you need anything :)
 
Not 100% but useable.

Hope they are still working on it
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AfriGuy said:
We're still following this up, which would void any suspension. We'll drop you a line as soon as there's feedback on the ticket.
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And today I also become an ex-Afrihost customer.

I've been with your mobile deal since it started - was one of your first mobile customers.

My CC payment has failed again and you want to charge me a further admin fee AGAIN. Each month I check that my CC details are correct and then process the manual settlement and it sails through. Yet your billing attempts never work and I get to pay the admin fees.

As I said last month... last chance. I even checked, and double checked, that my CC details were correctly captured.

And guess what email message I get this morning? Your payment has failed please pay a further R30 admin fee.

Well... guess what? I have not used this account in July yet and won't do so. I demand that my account be terminated immediately and WITHOUT penalty. I will not pay you a further penny.
 
I would like to say

Everything looks 100%


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my ping is about 70 to 50 local :D so I am happy. will check peak times
 
MickeyD said:
And today I also become an ex-Afrihost customer.

I've been with your mobile deal since it started - was one of your first mobile customers.

My CC payment has failed again and you want to charge me a further admin fee AGAIN. Each month I check that my CC details are correct and then process the manual settlement and it sails through. Yet your billing attempts never work and I get to pay the admin fees.

As I said last month... last chance. I even checked, and double checked, that my CC details were correctly captured.

And guess what email message I get this morning? Your payment has failed please pay a further R30 admin fee.

Well... guess what? I have not used this account in July yet and won't do so. I demand that my account be terminated immediately and WITHOUT penalty. I will not pay you a further penny.
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Sorry to hear about the hassles here :(
I'd definitely advise that you chat to our Accounts team to see where the failures are coming in though - I'm sure there's a valid reason as to why the payments are failing. If it's on our end we'll gladly reverse the admin fees.
 
AfriGuy said:
Sorry to hear about the hassles here :(
I'd definitely advise that you chat to our Accounts team to see where the failures are coming in though - I'm sure there's a valid reason as to why the payments are failing. If it's on our end we'll gladly reverse the admin fees.
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The problem is on your end. My details are correct and I double checked it 10 days ago so as to prevent this from happening, just as it did last month. I'm still waiting for last month's credit.
 
MickeyD said:
The problem is on your end. My details are correct and I double checked it 10 days ago so as to prevent this from happening, just as it did last month. I'm still waiting for last month's credit.
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I know it's a process, but you need to get in touch with Accounts to see where the errors are coming in. They can have a query logged and any credits passed where necessary.
 
AfriGuy said:
I know it's a process, but you need to get in touch with Accounts to see where the errors are coming in. They can have a query logged and any credits passed where necessary.
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Did that last month and again at 8am today. No response on today's queries.
 
MickeyD said:
If your billing would respond to my email I could...
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You should have received a ref# via an automated response, they're also available via your ClientZone.
If you can't find those you can just PM me your email address linked to the account and I can run some checks from there.
 
I must say it has been months without any issues with my connection. From my side well done and thank you Afrihost!
 
Hi AfriGuy/AfriGenie, could someone please check on the status of my request?
I have PM'd AfriGenie. I created the new account, now the old data just needs to be transferred to the new APN.
 
X-Gamer said:
Hi AfriGuy/AfriGenie, could someone please check on the status of my request?
I have PM'd AfriGenie. I created the new account, now the old data just needs to be transferred to the new APN.
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Greetings :)

The Genie won't be in until 12, drop me a PM with the deets and I'll check it out.
 
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