Afrihost Mobile Feedback Thread

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This is what I get


I have to redial for about 5 -10 times before it connects
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My sister is on mtn she connects 100% first time.
 
Sigh 5 min later

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Can we get button to reset our own accounts :( I can call them hole bloody day if stuff like this happends
 
AfriMan said:
We are aware of these issues, to my knowledge it doesn't get any better or worse in general according to the time of the month, some users experience this at different times.
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Well you definitely have a bigger sample size than I do, but the end-of-the-month correlation with my problems is pretty consistent.
 
Poor performance lately

Hi Afriman,

I've been having great throughput until lately.
Speed tests were in the region of 24mb down / 15mb up.

Until about a week or so ago.
Now I'm getting around 60k.

Whats going on here ?
 
proze said:
Well you definitely have a bigger sample size than I do, but the end-of-the-month correlation with my problems is pretty consistent.
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Definitely not limited to month end, from our data. However, my experience is that it seems to affect the same people, so we're still working on isolating and eliminating those cases wherever we can. We have definitely reduce the number of clients affected by this dramatically since we launched.
 
dculverwell said:
Hi Afriman,

I've been having great throughput until lately.
Speed tests were in the region of 24mb down / 15mb up.

Until about a week or so ago.
Now I'm getting around 60k.

Whats going on here ?
Click to expand...

That's a huge difference, definitely sucks :(

Could be some maintenance happening on the closest tower. Is in only in a single location or everywhere?
 
Another end of the month and another capped account that is not capped. I still have not received feedback from my ticket. WSH-266-44775
 
Performance

AfriMan said:
That's a huge difference, definitely sucks :(

Could be some maintenance happening on the closest tower. Is in only in a single location or everywhere?
Click to expand...

I haven't tied in different locations.
Do I just grit my teeth for a while or is there something that can be looked into ?
I am in Fish Hoek Cape town if that helps
 
bokka1 said:
Another end of the month and another capped account that is not capped. I still have not received feedback from my ticket. WSH-266-44775
Click to expand...

Sorry about this :(
I see that our team have reset things for you - are you still seeing the error?
 
Hi guys, I just provisioned my MTN sim to use the Afrihost APN.

Do I need to contact anybody to activate LTE on this sim?
 
Ecco said:
Hi guys, I just provisioned my MTN sim to use the Afrihost APN.

Do I need to contact anybody to activate LTE on this sim?
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As per my reply to your PM, the LTE activation has been submitted. :)
 
Hi,

I have 2 mobile accounts with Afrihost. One 1 GB and 1 6GB data sims. I would like to transfer the 6GB card to my in-laws. Is there a way that I can do this?
 
Type RSA said:
Hi,

I have 2 mobile accounts with Afrihost. One 1 GB and 1 6GB data sims. I would like to transfer the 6GB card to my in-laws. Is there a way that I can do this?
Click to expand...

In terms of RICA, etc, you would need to change ownership to them. The easiest would be to downgrade and cancel your and upgrade theirs.

PM me and I'll see what I can do for you :)
 
Hello AfriPeeps

AfriFella here. I'm the new MyBB rep (but not new at Afrihost) and I'm here to add to the awesome MyBB community. :)

Keep me posted with any updates, issues or feedback you may have and I'll do my best to help out wherever I can.

I'm looking forward to jumping in! :)
 
AfriFella said:
Hello AfriPeeps

AfriFella here. I'm the new MyBB rep (but not new at Afrihost) and I'm here to add to the awesome MyBB community. :)

Keep me posted with any updates, issues or feedback you may have and I'll do my best to help out wherever I can.

I'm looking forward to jumping in! :)
Click to expand...

Welcome! Will bother you a little later haha
 
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