Afrihost Mobile Feedback Thread

[BradleyKZN]

AfriFella, my sim/signal still isnt right. I have been to various areas close to me, and some have great HSDPA/EDGE/3G signal, and some areas have poor signal no matter what. These are areas I know to have been perfect previously.

 

[AfriGuy]

AfriFella, my sim/signal still isnt right. I have been to various areas close to me, and some have great HSDPA/EDGE/3G signal, and some areas have poor signal no matter what. These are areas I know to have been perfect previously.

Very odd, I can try and re-provision the SIM for you to see if that helps.
Do you maybe have another MTN SIM to test, as a comparison?

 

[fragtion]

Does Afrihost only have a limited number of concurrent customers who can be provisioned for LTE? I ask this because I'm pretty done with contacting support every time I want to log onto LTE.... ? I've already had LTE provisioned for my SIM, so I expect it to work every time now

 

[AfriMan]

Does Afrihost only have a limited number of concurrent customers who can be provisioned for LTE? I ask this because I'm pretty done with contacting support every time I want to log onto LTE.... ? I've already had LTE provisioned for my SIM, so I expect it to work every time now

No there is no limitation like that. Once you're provisioned for LTE, it should work every time. What are support doing when you contact them? Becuase they may be refreshing your connection to get you connected and it's then not an LTE problem but perhaps a coverage or SIM issue

 

[murray654]

My connection completely unstable today. Anyone else getting constantly disconected. The router says its connected but for up to 5 minutes at a time no throughput to internet...

 

[AfriGuy]

My connection completely unstable today. Anyone else getting constantly disconected. The router says its connected but for up to 5 minutes at a time no throughput to internet...

I can check the auth logs on my end to see if I can spot a cause for the drops, drop me a PM

 

[murray654]

I can check the auth logs on my end to see if I can spot a cause for the drops, drop me a PM

I emailed support. After another router reboot its working again. But I also had Vodacom drop to Edge earlier, so there may have been some upstream problem...

 

[AfriGuy]

I emailed support. After another router reboot its working again. But I also had Vodacom drop to Edge earlier, so there may have been some upstream problem...

Could very well have been, perhaps there's working being done in the area.
Shout if you see this happen again and we can run some further tests.

 

[murray654]

Earlier last month I contacted support with this question, and their response had me scratching my head. Could you comment?:

Hi,

My internet appears to be intermitent. I found that the router is behaving strangely.

ping mifi.afrihost.com

Pinging mifi.afrihost.com [192.168.29.1] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 192.168.29.1: bytes=32 time=1535ms TTL=64
Request timed out.

Ping statistics for 192.168.29.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 1535ms, Maximum = 1535ms, Average = 1535ms

ping mifi.afrihost.com

Pinging mifi.afrihost.com [192.168.29.1] with 32 bytes of data:
Reply from 192.168.29.1: bytes=32 time=1445ms TTL=64
Reply from 192.168.29.1: bytes=32 time=1727ms TTL=64
Reply from 192.168.29.1: bytes=32 time=1519ms TTL=64
Request timed out.

Ping statistics for 192.168.29.1:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1445ms, Maximum = 1727ms, Average = 1563ms

ping mifi.afrihost.com

Pinging mifi.afrihost.com [192.168.29.1] with 32 bytes of data:
Reply from 192.168.29.1: bytes=32 time=3ms TTL=64
Reply from 192.168.29.1: bytes=32 time=297ms TTL=64
Reply from 192.168.29.1: bytes=32 time=409ms TTL=64
Reply from 192.168.29.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.29.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 409ms, Average = 177ms

ping mifi.afrihost.com

Pinging mifi.afrihost.com [192.168.29.1] with 32 bytes of data:
Reply from 192.168.29.1: bytes=32 time=1034ms TTL=64
Reply from 192.168.29.1: bytes=32 time=2732ms TTL=64
Reply from 192.168.29.1: bytes=32 time=2967ms TTL=64
Reply from 192.168.29.1: bytes=32 time=1551ms TTL=64

Ping statistics for 192.168.29.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1034ms, Maximum = 2967ms, Average = 2071ms

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com
Ping request could not find host mifi.afrihost.com. Please check the name and try again.

ping mifi.afrihost.com

Pinging mifi.afrihost.com [192.168.29.1] with 32 bytes of data:
Reply from 192.168.29.1: bytes=32 time=338ms TTL=64
Reply from 192.168.29.1: bytes=32 time=2ms TTL=64
Reply from 192.168.29.1: bytes=32 time=12ms TTL=64
Reply from 192.168.29.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.29.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 338ms, Average = 88ms

ping mifi.afrihost.com

Pinging mifi.afrihost.com [192.168.29.1] with 32 bytes of data:
Reply from 192.168.29.1: bytes=32 time=1120ms TTL=64
Reply from 192.168.29.1: bytes=32 time=1134ms TTL=64
Reply from 192.168.29.1: bytes=32 time=1002ms TTL=64
Reply from 192.168.29.1: bytes=32 time=690ms TTL=64

Ping statistics for 192.168.29.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 690ms, Maximum = 1134ms, Average = 986ms

Could you advise is the router OK?

 

[AfriGuy]

Earlier last month I contacted support with this question, and their response had me scratching my head. Could you comment?:

Looks like there's a lot of latency directly to the device.
Are the results similar it you're connected via a USB cable?

 

[murray654]

Looks like there's a lot of latency directly to the device.
Are the results similar it you're connected via a USB cable?

I dont know. The latency is fine for now on wifi, so it seems pointless to test USB. It could also be my wifi card. From time to time I work on other pcs, and maybe it was an issue caused by a "visiting" pc? There are so many possible explanations. I was thinking: "I need to replace this router". But its probably not the router thats at fault.

 

[AfriGuy]

I dont know. The latency is fine for now on wifi, so it seems pointless to test USB. It could also be my wifi card. From time to time I work on other pcs, and maybe it was an issue caused by a "visiting" pc? There are so many possible explanations. I was thinking: "I need to replace this router". But its probably not the router thats at fault.

Do you have another device/ router to rule out your hardware being at fault?

 

[#NIX]

Gian Visser, CEO of Afrihost and his Critical Care professional Gary really deserve an accolade for a job well done. Thanks, guys, for sorting out my teething problems and my Afrihost mobile broadband is now running like an oiled machine.

I did comment upon animated content on your website; please do consider making it static. The Android app on my phone, however, offers excellent functionality and a most pleasant user experience.

Also, I did order extra data today and was impressed with the instant execution thereof. Congrats on a job well done!

 

[fragtion]

No there is no limitation like that. Once you're provisioned for LTE, it should work every time. What are support doing when you contact them? Becuase they may be refreshing your connection to get you connected and it's then not an LTE problem but perhaps a coverage or SIM issue

*re-provisioned. I've already been provisioned so I was just wondering why I'd have to do it again The reply I got was "I have submitted your sim card for LTE provisioning. This may take up to 72 hours to activate. Please test again and advise after the 72 hours have elapsed.". It's not working yet, and 72 hours is a bit extreme in these electronic modern days methinks?? buut ok I'll wait it out for the remainder of that time as quoted and see how it goes xD

Edit: It's working since this morning.

 

[Necropolis]

Gian Visser, CEO of Afrihost and his Critical Care professional Gary really deserve an accolade for a job well done.

When I started reading that post I was expecting a heavy dose of sarcasm.

 

[DTBA]

I dont know. The latency is fine for now on wifi, so it seems pointless to test USB. It could also be my wifi card. From time to time I work on other pcs, and maybe it was an issue caused by a "visiting" pc? There are so many possible explanations. I was thinking: "I need to replace this router". But its probably not the router thats at fault.

I don't have a WIFI card in my pc and use the usb connection, if I ping my wifi I get 1-5ms ping so might be a good idea to test it out to see if your wifi signal/card is not fooked

 

[AfriGuy]

Gian Visser, CEO of Afrihost and his Critical Care professional Gary really deserve an accolade for a job well done. Thanks, guys, for sorting out my teething problems and my Afrihost mobile broadband is now running like an oiled machine.

I did comment upon animated content on your website; please do consider making it static. The Android app on my phone, however, offers excellent functionality and a most pleasant user experience.

Also, I did order extra data today and was impressed with the instant execution thereof. Congrats on a job well done!

Great to hear the team's been able to help here

 

[AfriGuy]

*re-provisioned. I've already been provisioned so I was just wondering why I'd have to do it again The reply I got was "I have submitted your sim card for LTE provisioning. This may take up to 72 hours to activate. Please test again and advise after the 72 hours have elapsed.". It's not working yet, and 72 hours is a bit extreme in these electronic modern days methinks?? buut ok I'll wait it out for the remainder of that time as quoted and see how it goes xD

This question may have been asked a million times already, but do you have an LTE capable SIM and are you in an LTE covered area?

 

[murray654]

Hi Afriguy,

The router is giving my grief. So I ordered the one with ethernet ports.

Your website would not accept my login details. I had to visit the clientzone and login there first. Then proceed to purchase on your website.

Both login pages start with clientzone.afrihost.com, so I dont know why one accepts my login details and the otherone (order form) does not.

 

[fragtion]

This question may have been asked a million times already, but do you have an LTE capable SIM and are you in an LTE covered area?

Woke up this morning and my LTE was re-enabled. Tried a speedtest which worked fine, next thing I know I'm disconnected. Now I can't connect even on 3G. This has gotten way out of hand. I'll contact ClientZone again - but not so that they can "reset my sessions", but rather so that they can terminate my 2 mobile products.