The ClientZone is what holds your details, so the details shouldn't differ/ not work.
Are you still unable to login?
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Afrihost Mobile Feedback Thread
- Thread starter The_Unbeliever
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The ClientZone is what holds your details, so the details shouldn't differ/ not work.
Are you still unable to login?
I'm sure we can get to the bottom of this
Have you tried the device in a different area?
One more chance then, no use jumping to unreasonable conclusionsI'm sure we can get to the bottom of this
Have you tried the device in a different area?
I've purchased this bundle for home use, so that's where it should work. The thing is, as I said 3G has been working... but I had previously had LTE provisioned so I was expecting it to work in the long run. That was not the case, so I had to re-request LTE provisioning which your team advised could take up to another 72 hours to activate. Fortunately it was more like 24 hours before I saw the blue light on me B593 router, and indeed I had the Pure Internet Joy of a working LTE service for about 10 minutes, before losing complete connectivity. Rebooting has not sufficed. The question is: do you expect all of your customers to have an extra hour in their day to deal with back-and-forth troubleshooting with your client zone support, in order to get their product working, OR am I wrong to assume that it should it just work, 99.9% every time, ON LTE, assuming my account is paid in full, and the SIM card is inserted into a capable device in an area of coverage? ... There was a time when Afrihost's mobile data was a real bargain and dealing with some issues would have been worth it. Things are more competitive now, so it makes less sense to have to deal with ongoing issues like this. My ticket is still open, please get your team to look into why I can't even connect now. Ticket: BAF-521-29019. I don't see why I need to complain again on the ticket as that is further time wasted, plz see what you can do. Appreciate your patience Afriman and efforts to console - it's because of this that I'm holding back on cancelling for the moment
One more chance then, no use jumping to unreasonable conclusions
That was not the case, so I had to re-request LTE provisioning which your team advised could take up to another 72 hours to activate. Fortunately it was more like 24 hours before I saw the blue light on me B593 router, and indeed I had the Pure Internet Joy of a working LTE service for about 10 minutes, before losing complete connectivity. Rebooting has not sufficed.
The question is: do you expect all of your customers to have an extra hour in their day to deal with back-and-forth troubleshooting with your client zone support, in order to get their product working, OR am I wrong to assume that it should it just work, 99.9% every time, ON LTE, assuming my account is paid in full, and the SIM card is inserted into a capable device in an area of coverage? ...
There was a time when Afrihost's mobile data was a real bargain and dealing with some issues would have been worth it. Things are more competitive now, so it makes less sense to have to deal with ongoing issues like this. My ticket is still open, please get your team to look into why I can't even connect now. Ticket: BAF-521-29019.
I don't see why I need to complain again on the ticket as that is further time wasted, plz see what you can do. Appreciate your patience Afriman and efforts to console - it's because of this that I'm holding back on cancelling for the moment
Thanks for allowing us the chance to help
While it can be frustrating to troubleshoot, unfortunately it is part of the process and is still the best way to get the bottom of an issue such as this.
I can see connections coming from the device, but lots of drops too.
Just want to check, have you double checked your areas coverage, or tried the SIM in a different area?
murray654
Senior Member
Yeah. On visiting the login page I see what happened.
With the fields being filled in automatically by firefox, the website does not allow me to log in unless I click on the fields first. Maybe that is me being stupid... but I expected to be able to log in without clicking on the fields, just clicking Login
Hi Afripeeps hope someone can help me out.
Purchased an MTN prepaid sim yesterday and ported my number over from Cell C, port was successful. Then tried to add the Afrihost data but received an email that the sim could not be provisioned.
I've tried to contact MTN but their support is absolutely useless, is there no way you guys can help me out otherwise?
Thanks
Purchased an MTN prepaid sim yesterday and ported my number over from Cell C, port was successful. Then tried to add the Afrihost data but received an email that the sim could not be provisioned.
I've tried to contact MTN but their support is absolutely useless, is there no way you guys can help me out otherwise?
Thanks
reactor_sa
Executive Member
Is the sim active?
Yeah it is.
Strange thing is it doesn't want to dial the MTN 173 number so something is definitely not right.
reactor_sa
Executive Member
It took 2 days for me to port from cellc to mtn. I waited until my cellc sim stopped working, then switched to the mtn sim.
The last SMS I got from mtn while using the cellc sim was:
"Your port request has been approved, please wait until you receive the final success sms before using your new MTN sim card. If you did not request this please contact the Porting Helpdesk 0831237667 Normal call rates apply."
I didn't wait for the final SMS (not sure if there is one).
Later that day my cellc sim stopped working so I switched to the mtn one, soon as my phone booted I got the following:
"Welcome to MTN
Please restart your handset and then call customer care on 173".
The following day (Friday/yesterday) I applied for the afrihost APN which was active about an hour after payment, applied for LTE provision and that started working this morning (Saturday).
Mtn and afrihost on the ball
SIM is definitely activated, I can make calls and was able to recharge.It took 2 days for me to port from cellc to mtn. I waited until my cellc sim stopped working, then switched to the mtn sim.
The last SMS I got from mtn while using the cellc sim was:
"Your port request has been approved, please wait until you receive the final success sms before using your new MTN sim card. If you did not request this please contact the Porting Helpdesk 0831237667 Normal call rates apply."
I didn't wait for the final SMS (not sure if there is one).
Later that day my cellc sim stopped working so I switched to the mtn one, soon as my phone booted I got the following:
"Welcome to MTN
Please restart your handset and then call customer care on 173".
The following day (Friday/yesterday) I applied for the afrihost APN which was active about an hour after payment, applied for LTE provision and that started working this morning (Saturday).
Mtn and afrihost on the ball
I've got the Afrihost data on my contract phone so not sure what the issue is at the moment.
reactor_sa
Executive Member
So its ricad, I take it the number is still your old number?
Yeah RICA'd it, just waiting to hear from Afrihost or MTN now but don't think I'm gonna get much help over the weekend.
Oh well, sit back and enjoy the rugby I guess.
I also ported from CellC, SIM active, can make calls and browse net. I tried to get provisioning with Axxess (3month rollover) and got the email saying sorry, your sim cannot be provisioned. So i tried Afrihost today, and at step 4 I get a message saying my number is in the process of being provisioned, so I can't proceed with afrihost either, wtf 
I also ported from CellC, SIM active, can make calls and browse net. I tried to get provisioning with Axxess (3month rollover) and got the email saying sorry, your sim cannot be provisioned. So i tried Afrihost today, and at step 4 I get a message saying my number is in the process of being provisioned, so I can't proceed with afrihost either, wtf
Your sim can only be provision to one other provider. If it was used by AH, they need to deallocate it first before Axxess can provision it - and vice versa. Well that's how it was when I changed from AH to Axxess.
It's painful, but Axxess is worth it in the end for the rollover.
Well it wasn't provisioned by Axxess, they sent the email saying it can't be provisioned. I did log a ticket there.
The odd thing is, if it couldn't be provisioned there, why is the AH order process also saying 'it's in the process of being provisioned'
The odd thing is, if it couldn't be provisioned there, why is the AH order process also saying 'it's in the process of being provisioned'
Is it just me who is having issues with super slow internet on Afrihost / MTN?
http://mybroadband.co.za/vb/showthread.php/773178-Afrihost-Mobile-Data
http://mybroadband.co.za/vb/showthread.php/773178-Afrihost-Mobile-Data
Necropolis
Executive Member
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Was a little flaky this weekend and this morning at home - but seems to be ok at work.
Hey there
That sounds like the provisioning is somehow not complete. If the number is on MTN's network we should be able to provision. If the order form went through, it should be fine.
Can you drop me a PM?
I also ported from CellC, SIM active, can make calls and browse net. I tried to get provisioning with Axxess (3month rollover) and got the email saying sorry, your sim cannot be provisioned. So i tried Afrihost today, and at step 4 I get a message saying my number is in the process of being provisioned, so I can't proceed with afrihost either, wtf
Shouldn't be related, I think we use the same API into MTN, so if Axxess can't provision it, then we would be getting the same error.
Sounds like the problem is with Cell C porting, but can you also drop me a PM so I can check with MTN if all is correct on their side
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