Afrihost Mobile Feedback Thread

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PsyWulf said:
Still no joy,can it really still be pending on MTN for 2days?
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It would depend entirely on how quickly the shop you purchased the sim card at RICA'd it. I'll try and see what I can find out, can you PM me the number please.
 
AfriGenie said:
It would depend entirely on how quickly the shop you purchased the sim card at RICA'd it. I'll try and see what I can find out, can you PM me the number please.
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Was RICA'd as I stood there,and got the MTN SMS Confirmation
I can phone and SMS to the number so it's definitely active
PM Inc
 
Hi,

Client zone got down graded?

Used to have the feature where you hover over the graph and it shows your usage data. Now data is missing.

I can use the app to see last 7 days but what if I need to see data from further back. Only option is to click the link for data to be emailed.

Cheers
 
Still waiting for a proper response on my support ticket/pm/this thread/online chat other than "Please wait"

This account is swiftly being deactivated and cancelled at this rate
 
Average delivery time for a new sim (to Cape Town city center)?
Afriman gonna be around tomorrow?
 
Do I really need a full photocopy of my proof of residence to give to courier for RICA (this is second SIM I've had couriered too). They don't require that in the mobile shops.
 
saor said:
Average delivery time for a new sim (to Cape Town city center)?
Afriman gonna be around tomorrow?
Click to expand...

Dunno if i'm unique,but only option offered was go to MTN and buy a prepaid sim,then switch it over
 
PsyWulf said:
Dunno if i'm unique,but only option offered was go to MTN and buy a prepaid sim,then switch it over
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In clientzone there is an option to order a new sim with a new mobile package. I'm thinking it's maybe easier to go to CNA & get an mtn sim and have it provisioned rather than wait for courier.
 
murray654 said:
Hi,

Client zone got down graded?

Used to have the feature where you hover over the graph and it shows your usage data. Now data is missing.

I can use the app to see last 7 days but what if I need to see data from further back. Only option is to click the link for data to be emailed.

Cheers
Click to expand...

Shouldn't be any changes on ClientZone.
Could you take a screengrab of where the data is missing?
 
PsyWulf said:
Still waiting for a proper response on my support ticket/pm/this thread/online chat other than "Please wait"

This account is swiftly being deactivated and cancelled at this rate
Click to expand...

I'm sure AfriGenie and our team will have things figured out with you.
 
saor said:
Average delivery time for a new sim (to Cape Town city center)?
Afriman gonna be around tomorrow?
Click to expand...

It depends on your payment method, Credit Card is usually the quickest - with delivery marked around 48 hours once it's with the courier.
There's a full tracking suite on ClientZone so you can keep track of your order :)
 
nicklear said:
Do I really need a full photocopy of my proof of residence to give to courier for RICA (this is second SIM I've had couriered too). They don't require that in the mobile shops.
Click to expand...

I'm afraid so :(
By law, RICA require a proof of address that's less than 3 months old, a copy of your ID as well as your original ID. Each SIM needs to be RICA'd.
 
AfriGuy said:
It depends on your payment method, Credit Card is usually the quickest - with delivery marked around 48 hours once it's with the courier.
There's a full tracking suite on ClientZone so you can keep track of your order :)
Click to expand...
Is the card active as soon as I get it?

Thanks :).
 
AfriGuy said:
I'm afraid so :(
By law, RICA require a proof of address that's less than 3 months old, a copy of your ID as well as your original ID. Each SIM needs to be RICA'd.
Click to expand...

But why does the courier need to take away the copy of proof of address when stores don't do that? (is it because they are actually supposed to make a photocopy but don't bother?)
 
nicklear said:
But why does the courier need to take away the copy of proof of address when stores don't do that? (is it because they are actually supposed to make a photocopy but don't bother?)
Click to expand...

Anyone issuing a SIM needs to follow the RICA process, it's illegal to hand over a SIM without confirming proof of address as well as your ID.
 
AfriGuy said:
I'm sure AfriGenie and our team will have things figured out with you.
Click to expand...

Still not done

Look I understand that it's waiting on MTN to do the transfer ( 70 hours and counting? ) however
* I'm your paying client,not theirs
* As such I made a choice to pay you to deliver a service,this includes support and escalation,right now i'm being told to wait for MTN?
* Why did I only have the option to buy an MTN SIM when I used the once-off promo link? Had I the option I would've ordered a Afrihost SIM like I have with my WIFI and avoided all this nonsense
* I'm wasting my time and phonebills to chase up answers,and "let's hope it happens soon" is not an answer i'm willing to accept anymore

Sort this **** out,I kid you not
 
PsyWulf said:
Still not done

Look I understand that it's waiting on MTN to do the transfer ( 70 hours and counting? ) however
* I'm your paying client,not theirs
* As such I made a choice to pay you to deliver a service,this includes support and escalation,right now i'm being told to wait for MTN?
* Why did I only have the option to buy an MTN SIM when I used the once-off promo link? Had I the option I would've ordered a Afrihost SIM like I have with my WIFI and avoided all this nonsense
* I'm wasting my time and phonebills to chase up answers,and "let's hope it happens soon" is not an answer i'm willing to accept anymore

Sort this **** out,I kid you not
Click to expand...

I'm really sorry about the issues here :( We'll have this chased up with the team and have feedback for you before 5pm today.
 
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