Afrihost Mobile Feedback Thread

[wizardofid]

Really sorry to hear about your frustrating experience here wizardofid. Are you still using the same device with your Afrihost connection as you did with MTN?

Yes. In fact I can't connect at all now, with afrihost APN keeps on redirecting to the afrihost recharge page, 252mb data remaining, according to the connectivity page. [#GQF-800-95005] for that query with regards to the redirect.

Two emails and still no reply.

Scratch that I can't even connect to the client zone page now.

 

[AfriMan]

Yes. In fact I can't connect at all now, with afrihost APN keeps on redirecting to the afrihost recharge page, 252mb data remaining, according to the connectivity page. [#GQF-800-95005] for that query with regards to the redirect.

Two emails and still no reply.

Scratch that I can't even connect to the client zone page now.

This is definitely horrible. We'll need to do some end to end testing here, to see where things could be problematic, from device to SIM to coverage. I'll use this ticket reference to get this escalated within the team

 

[wizardofid]

This is definitely horrible. We'll need to do some end to end testing here, to see where things could be problematic, from device to SIM to coverage. I'll use this ticket reference to get this escalated within the team

Well they sorted it this morning.

Now I just need to get the second problem and 3rd problem sorted, then I will be good to go.
I explained to faith, that I ordered the promo, and paid for it the same day, so no debit order took place on the 1st of October, and there will be no further debit orders on this promo.So even if I wanted to I can't verify my debit order details, can't topup, can't edit my package, I can't do any thing actually.

3rd problem, With afrihost+ trial, I can't activate double data or double data on topups, not that it matters as I can't buy topups even if I wanted to.When you select the benefits it shows the confirmation window that these benefits will be active from this date and when you click the window nothing happens.

So I will likely just let afrihost+ debit my account on the 1st of November and verify my banking details, and order a new package, rather stupid but seems like the only solution.

 

[AfriFella]

Well they sorted it this morning.

Now I just need to get the second problem and 3rd problem sorted, then I will be good to go.
I explained to faith, that I ordered the promo, and paid for it the same day, so no debit order took place on the 1st of October, and there will be no further debit orders on this promo.So even if I wanted to I can't verify my debit order details, can't topup, can't edit my package, I can't do any thing actually.

3rd problem, With afrihost+ trial, I can't activate double data or double data on topups, not that it matters as I can't buy topups even if I wanted to.When you select the benefits it shows the confirmation window that these benefits will be active from this date and when you click the window nothing happens.

So I will likely just let afrihost+ debit my account on the 1st of November and verify my banking details, and order a new package, rather stupid but seems like the only solution.

Thanks for the info. If you paid for the R1 promo at the Walk-In centre, it's likely that you used a credit card which should then be linked in ClientZone. It's impossible to have an active account without valid payment details. Changes to your Afriplus benefits will only take effect the following month. If you see that pop-up window, it means that your request has been submitted and will be applied the following month.

 

[wizardofid]

Thanks for the info. If you paid for the R1 promo at the Walk-In centre, it's likely that you used a credit card which should then be linked in ClientZone. It's impossible to have an active account without valid payment details. Changes to your Afriplus benefits will only take effect the following month. If you see that pop-up window, it means that your request has been submitted and will be applied the following month.

Details on client zone ABSA, used for debit order purposes,However I settled the account immediately with FNB debit card, only because ABSA card doesn't support 3d secure.So irrespective of what card used, I can't verify details, period. I was contacted on #JHI-287-26191 to supply ABSA bank statement to verify the ABSA details manually, however no word back on that.

The point is I hate debit orders, which is why I settled the promo, and will likely settle each and every order immediately in future, the problem however is I am on afrihost+ trial so again no debit order is going to take place of the 1st of next month, which means I am literally screwed until such time the debit order for afrihost+ takes place or the manually verify the account, considering it is all silent on that side I don't have much hope for it taking place this week.

I am not even able to activate those features the menu popup to accept changes simply can't be clicked nor does it show that the changes have been made, Perhaps check what features have been activated, would give some indication whether or not the menu to accept changes is broken or not, Definitely not getting any popup notification that it has been enabled or changes accepted.The afrihost+ isn't even showing up on completed orders, I had to go via the afrihost+ email to activate benefits on it.

 

[bigboy529]

Is the R1 promo over now? Yesterday I recommended Afrihost mobile data to a friend, when he wanted to sign up there was no 250 MB option for R1.

 

[bwana]

Is the R1 promo over now? Yesterday I recommended Afrihost mobile data to a friend, when he wanted to sign up there was no 250 MB option for R1.

Right there on the home page

 

[AfriMan]

Is the R1 promo over now? Yesterday I recommended Afrihost mobile data to a friend, when he wanted to sign up there was no 250 MB option for R1.

I think you can only sign up for this via the landing page or order form, I don't think it's on the regular Mobile Data product page - since it's a promotion

http://www.afrihost.com/landing/dataforall/

 

[AfriMan]

Details on client zone ABSA, used for debit order purposes,However I settled the account immediately with FNB debit card, only because ABSA card doesn't support 3d secure.So irrespective of what card used, I can't verify details, period. I was contacted on #JHI-287-26191 to supply ABSA bank statement to verify the ABSA details manually, however no word back on that.

The point is I hate debit orders, which is why I settled the promo, and will likely settle each and every order immediately in future, the problem however is I am on afrihost+ trial so again no debit order is going to take place of the 1st of next month, which means I am literally screwed until such time the debit order for afrihost+ takes place or the manually verify the account, considering it is all silent on that side I don't have much hope for it taking place this week.

I am not even able to activate those features the menu popup to accept changes simply can't be clicked nor does it show that the changes have been made, Perhaps check what features have been activated, would give some indication whether or not the menu to accept changes is broken or not, Definitely not getting any popup notification that it has been enabled or changes accepted.The afrihost+ isn't even showing up on completed orders, I had to go via the afrihost+ email to activate benefits on it.

Drop me a PM and let me get one of our peeps to get in touch and work through all these issues until your account is working the way you'd like

 

[sgs]

Hi Afrifolk - I have 2 quick questions for you that you could maybe help with:

I signed up for the #DataForAll promotion last week, and selected that I will purchase a new simcard from a shop. This I duly did, and completed the signup last night. However, I managed to get the number wrong when signing up - so the wrong sim was provisioned.

I contacted supported this morning (ZDI-812-87825) and was helped - basically, they signed me up for another package on the correct number and cancelled the old one.

All went through fine, and the data is working - so happy on that front.

Question 1: I am a bit confused because with my initial signup, the sim appeared under Mobile in the clientzone (in fact, it is still there), and I had to give consent for you to manage the sim. (This is the point where I got stuck as I had the wrong number.)

For the new sim, it now shows under the connectivity section instead. There is no mention of it under the Mobile section (so I will not be able to ever load any airtime via Afrihost etc.) Is this correct?

Question 2: Since I purchased this sim from Checkers, would I need to load MTN airtime onto it from time-to-time to keep it active? (I know MTN has a R25/3 month airtime rule else they cancel prepaid sims.)

Thank you!

 

[wizardofid]

@AfriFella

Okay I am sorted it seems, debit order verification is done, and loaded the topup page to confirm it's listing the correct bank account ect.
Will likely do a topup this weekend to confirm it's working.Just some thing small and then change the package to the 2 gig data package I wanted.

Thanks !

 

[AfriFella]

Hi Afrifolk - I have 2 quick questions for you that you could maybe help with:

I signed up for the #DataForAll promotion last week, and selected that I will purchase a new simcard from a shop. This I duly did, and completed the signup last night. However, I managed to get the number wrong when signing up - so the wrong sim was provisioned.

I contacted supported this morning (ZDI-812-87825) and was helped - basically, they signed me up for another package on the correct number and cancelled the old one.

All went through fine, and the data is working - so happy on that front.

Question 1: I am a bit confused because with my initial signup, the sim appeared under Mobile in the clientzone (in fact, it is still there), and I had to give consent for you to manage the sim. (This is the point where I got stuck as I had the wrong number.)

For the new sim, it now shows under the connectivity section instead. There is no mention of it under the Mobile section (so I will not be able to ever load any airtime via Afrihost etc.) Is this correct?

Question 2: Since I purchased this sim from Checkers, would I need to load MTN airtime onto it from time-to-time to keep it active? (I know MTN has a R25/3 month airtime rule else they cancel prepaid sims.)

Thank you!

Hey sgs! The "Mobile" tab in ClientZone is specifically for Voice related packages. From what I gather, my colleague in Support signed you up for a data-only APN which will show up under Connectivity. You are welcome to switch over to Voice in the future if you'd like.

To answer your second question: You're quite right. You'll have to keep your prepaid SIM active by topping it up with a small amount of MTN airtime every couple of months. This problem can be solved by porting over to Afrihost Voice.

Hope this helps! Just shout if you need any more info.

 

[AfriFella]

@AfriFella

Okay I am sorted it seems, debit order verification is done, and loaded the topup page to confirm it's listing the correct bank account ect.
Will likely do a topup this weekend to confirm it's working.Just some thing small and then change the package to the 2 gig data package I wanted.

Thanks !

However I don't see the afrihost+ any where, bit annoying having to go on a hunting expedition to navigate the client zone some times

That's really great to hear! I'm sorry that you had to go over these first couple of hurdles, though.

Afrihost Plus+ benefits can be manages by clicking on the "Other Services" tab in ClientZone and then on Afrihost Plus+.

 

[wizardofid]

That's really great to hear! I'm sorry that you had to go over these first couple of hurdles, though.

Afrihost Plus+ benefits can be manages by clicking on the "Other Services" tab in ClientZone and then on Afrihost Plus+.

Thanks found it. That said I see that changing the data package will only be effective from the next month, no biggie, I think I will ride out the promo period, with afrihost+ enabled, with the double data topups = score.So fine with that.

That said I would love to see you guys jumping on the weekly and fortnight data bundle bandwagon, maybe even daily, night express, while that is a copy of what MTN is doing, without DSL here, I do some times need a quick data bundle for the day or week to upload data for my work, Monthly can be quite expensive.While uncapped is definitely out of the question for the foreseeable future, I love to pay a flat rate even if it's a throttled connection.

Switching between APN's is going to be annoying MTN still offers good value for their night express data bundles.

 

[AfriFella]

Thanks found it. That said I see that changing the data package will only be effective from the next month, no biggie, I think I will ride out the promo period, with afrihost+ enabled, with the double data topups = score.So fine with that.

That said I would love to see you guys jumping on the weekly and fortnight data bundle bandwagon, maybe even daily, night express, while that is a copy of what MTN is doing, without DSL here, I do some times need a quick data bundle for the day or week to upload data for my work, Monthly can be quite expensive.While uncapped is definitely out of the question for the foreseeable future, I love to pay a flat rate even if it's a throttled connection.

Switching between APN's is going to be annoying MTN still offers good value for their night express data bundles.

Those are some pretty great suggestions! Wholesale Mobile Data prices are still more expensive than we'd like, which makes offering even better Mobile deals a bit hard at this time, when we don't own the infrastructure. But, after our buy-back from MTN, I'm pretty sure we'll be able to delight our Mobile clients in the coming months.

 

[wizardofid]

I never really experienced DSL, had it for 4 months before moving out to the bush,(Just got it when it was R179 for 1 gig) had 4 years of edge connectivity, and HSPA+ for the last 4 years, data caps have always been disproportional to the technology, so would definitely like to see some thing change in this area especially with almost zero DSL penetration in most rural areas, even though we actually have the infrastructure to handle it, they aren't willing to upgrade the one exchange for the district, and they spend a couple of million on installing fiber cables for better connectivity of landline calls and to handle the traffic better considering just the one exchange.But they aren't willing to install the stupid little server chassis that handles DSL traffic, 50, 60 odd grand.Boggles the mind.

So I definitely hope afrihost is going to come to the party........I am gatvol paying the maximum for min effort

 

[sgs]

Hey sgs! The "Mobile" tab in ClientZone is specifically for Voice related packages. From what I gather, my colleague in Support signed you up for a data-only APN which will show up under Connectivity. You are welcome to switch over to Voice in the future if you'd like.

To answer your second question: You're quite right. You'll have to keep your prepaid SIM active by topping it up with a small amount of MTN airtime every couple of months. This problem can be solved by porting over to Afrihost Voice.

Thanks AfriFella!

Would be nice to keep the sim active without having to keep loading airtime - I don't plan to use this one extensively, and it will be stuck in a device without any form of keypad or voice capability. So having it not expire and just allowing me to top up data or airtime via the clientzone ever so often would be preferred.

Had a look through clientzone though - I cannot see a way to request a change of a data-only sim to voice? Do I need to log a request?

Thanks!

 

[Azg]

Is the Clientzone currently offline for anyone. I am unable to top up my mobile data.

 

[wizardofid]

Is the Clientzone currently offline for anyone. I am unable to top up my mobile data.

Just did a topup and paid as well no issues.

 

[AfriFella]

Thanks AfriFella!

Would be nice to keep the sim active without having to keep loading airtime - I don't plan to use this one extensively, and it will be stuck in a device without any form of keypad or voice capability. So having it not expire and just allowing me to top up data or airtime via the clientzone ever so often would be preferred.

Had a look through clientzone though - I cannot see a way to request a change of a data-only sim to voice? Do I need to log a request?

Thanks!

Sorry about the late reply here, sgs. If you want to move over to Afrihost Voice, all you have to do is sign up for a Voice package using your prepaid number. Our system will automatically cancel your current APN and re-provision you with the new data allocation depending on the package you choose. In other words, this would not be considered an upgrade, rather a new sign-up.