Afrihost Mobile Feedback

[Rob123]

Does anyone know how to add an AirMobile eSim to a Galaxy Watch? Despite the website listing it as supported, it seems impossible to do.

I did this in about 2 minutes now. What is the problem on your side?

 

[Thorium]

I am experiencing issues with Air Mobile connectivity: people are unable to reach me intermittently for the past week or so.
This is quite annoying, as the complex that I live in has a telephonic intercom, so I am missing deliveries.
Also, OTP delivered via SMS are nor reaching me, I tried over 3x today to login into the Afrihost App, requested OTP via SMS, and I am still waiting for them to arrive. Managed to log a ticket via web PXF-258-20658

What is going on with Air Mobile?

 

[DTBA]

I am experiencing issues with Air Mobile connectivity: people are unable to reach me intermittently for the past week or so.
This is quite annoying, as the complex that I live in has a telephonic intercom, so I am missing deliveries.
Also, OTP delivered via SMS are nor reaching me, I tried over 3x today to login into the Afrihost App, requested OTP via SMS, and I am still waiting for them to arrive. Managed to log a ticket via web PXF-258-20658

What is going on with Air Mobile?

It might be that your airmobile can't switch to 3G to get sms or calls. Check if you can force it 3G and see if sms works?

 

[Thorium]

It might be that your airmobile can't switch to 3G to get sms or calls. Check if you can force it 3G and see if sms works?

My handset selects it automatically, cannot choose.
It's not only SMS, it's calls too.

 

[Afrigirl]

My handset selects it automatically, cannot choose.
It's not only SMS, it's calls too.

Hi. On the ticket, please add the following.

One number you've missed a call from and the timestamp same for outgoing calls.

Any error message received for SMSes?

 

[ghaye]

Tried topping up data on 2 different numbers, just got "something went wrong" message?

 

[Thorium]

Hi. On the ticket, please add the following.

One number you've missed a call from and the timestamp same for outgoing calls.

Any error message received for SMSes?

Updated with a call from Afrihost VOIP, so you've got both sides which you can verify.

 

[Afrigirl]

Updated with a call from Afrihost VOIP, so you've got both sides which you can verify.

Thank you. It has been escalated both with MTN and the Airmobile team.

 

[Thorium]

Thank you. It has been escalated both with MTN and the Airmobile team.

Good. I have added more missed calls. They should have ample data to check.

 

[wstefaan]

I'm doing a SIM swap after my phone with AirMobile SIM was stolen. I requested the swap on Saturday morning and it says I need to insert the new SIM to proceed, but Afrihost support says 3-5 working days are required to ship the SIM, which would mean until 18 August. My temporary phone does not support an e-SIM. I urgently require access to my number to receive OTPs, including for insurance purposes. Please advise how I might accelerate the process. I also can't port my number until I have access to it again.
@Afrigirl ? Thank you in advance

 

[deesef]

That is exactly why I cannot port my primary SIM to Afrihost. It works fine as a second SIM or for data-only purposes, but their lead times are ridiculously long to deliver a physical SIM. The 4 that we purchased averaged a delivery time of almost 2 weeks!