Hi,
We apologise for the inconvenience you experienced during your previous eSIM transfer.
The issue was identified with our service provider, which prevented eSIMs from being transferred successfully. We can confirm that this issue has since been resolved.
To move your Airmobile eSIM to your new iPhone, please follow these steps:
1. On your old iPhone, go to Settings > Mobile Service.
2. Select the Airmobile eSIM you wish to remove.
3. Scroll down and select Delete eSIM.
4. Confirm the removal by selecting Delete eSIM again when prompted.
5. Once removed, the eSIM may display as No SIM.
6. Proceed with setting up the eSIM on your new iPhone by following the activation instructions provided on our website.