Afrihost Mobile Feedback

I am experiencing issues with Air Mobile connectivity: people are unable to reach me intermittently for the past week or so.
This is quite annoying, as the complex that I live in has a telephonic intercom, so I am missing deliveries.
Also, OTP delivered via SMS are nor reaching me, I tried over 3x today to login into the Afrihost App, requested OTP via SMS, and I am still waiting for them to arrive. Managed to log a ticket via web PXF-258-20658

What is going on with Air Mobile?
 
I am experiencing issues with Air Mobile connectivity: people are unable to reach me intermittently for the past week or so.
This is quite annoying, as the complex that I live in has a telephonic intercom, so I am missing deliveries.
Also, OTP delivered via SMS are nor reaching me, I tried over 3x today to login into the Afrihost App, requested OTP via SMS, and I am still waiting for them to arrive. Managed to log a ticket via web PXF-258-20658

What is going on with Air Mobile?
It might be that your airmobile can't switch to 3G to get sms or calls. Check if you can force it 3G and see if sms works?
 
It might be that your airmobile can't switch to 3G to get sms or calls. Check if you can force it 3G and see if sms works?
My handset selects it automatically, cannot choose.
It's not only SMS, it's calls too.
 
My handset selects it automatically, cannot choose.
It's not only SMS, it's calls too.
Hi. On the ticket, please add the following.

One number you've missed a call from and the timestamp same for outgoing calls.

Any error message received for SMSes?
 
Hi. On the ticket, please add the following.

One number you've missed a call from and the timestamp same for outgoing calls.

Any error message received for SMSes?
Updated with a call from Afrihost VOIP, so you've got both sides which you can verify. :cool:
 
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