Afrihost MTN Fixed LTE-A Thread

Hey guys

Currently on a month to month contract with Afrihost (Air6). I have cancelled it but it is only effective from 1 Jan 2024. Any idea if I can sign a contract with MTN now and use my existing number or do I need to wait till Jan ?

MTN says I need to check with Afrihost and Afrihost seems unsure but says yes i can ?
 
L-Dog said:
Hey guys

Currently on a month to month contract with Afrihost (Air6). I have cancelled it but it is only effective from 1 Jan 2024. Any idea if I can sign a contract with MTN now and use my existing number or do I need to wait till Jan ?

MTN says I need to check with Afrihost and Afrihost seems unsure but says yes i can ?
Click to expand...
Hello.
You may sign up for the contract, provisioning will be lost but we will escalate to MTN to manually re-provision so you can continue to use our APN for December.
 
@Afrigirl

Can an MTN SIM be (re)provisioned to work on fixed LTE, effectively through Afrihost's Air Mobile network (ie. also on fixed LTE, but via Afrihost) ?

.... or does the SIM have to be ordered from yourselves, (re)prov'd at Afrihost & only then couriered to me ?

I'm well aware of this option being available for MTN / Afrihost mobile (use in smartphones), as have done it already, but wondering for the fixed LTE side of things, if an option.
 
BCR said:
@Afrigirl

Can an MTN SIM be (re)provisioned to work on fixed LTE, effectively through Afrihost's Air Mobile network (ie. also on fixed LTE, but via Afrihost) ?

.... or does the SIM have to be ordered from yourselves, (re)prov'd at Afrihost & only then couriered to me ?

I'm well aware of this option being available for MTN / Afrihost mobile (use in smartphones), as have done it already, but wondering for the fixed LTE side of things, if an option.
Click to expand...
Hello.
Fixed LTE SIM needs to be ordered directly from us. Unfortunately, we cannot provision an existing SIM for Fixed LTE.
 
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Afrigirl said:
Hello.
Fixed LTE SIM needs to be ordered directly from us. Unfortunately, we cannot provision an existing SIM for Fixed LTE.
Click to expand...
Thanks for confirming ; considering various options, so will see if I return to using this service (after a few years away from it) - possibly from later on in January ......
 
I thought I would post an update of how I got my MTN 4G pretty stable with decent speeds.
First upgrade was getting a Ponyting external antenna. Then probably the most impactful upgrade was the Mikrotik Chateau LTE12. This made a massive difference in terms of average speeds as well as the latency.
Even though a lot of the gear use on the antenna towers is from Huawei (some Nokia), this Mikrotik just made things sooo much better. Axxess/MTN/afrihost were honestly of little help for getting things running stable.
As bad as Rain is, they can at least send you screenshots of the tower signal.

tldr; external antenna, Mikrotik Chateau LTE 12, and doing your own research on how to configure and setup LTE.
 
GhostShow said:
I thought I would post an update of how I got my MTN 4G pretty stable with decent speeds.
First upgrade was getting a Ponyting external antenna. Then probably the most impactful upgrade was the Mikrotik Chateau LTE12. This made a massive difference in terms of average speeds as well as the latency.
Even though a lot of the gear use on the antenna towers is from Huawei (some Nokia), this Mikrotik just made things sooo much better. Axxess/MTN/afrihost were honestly of little help for getting things running stable.
As bad as Rain is, they can at least send you screenshots of the tower signal.

tldr; external antenna, Mikrotik Chateau LTE 12, and doing your own research on how to configure and setup LTE.
Click to expand...
Is that Mikrotik an approved device for Afrihost LTE (checked on the website, only saw 4 devices in the general questions section, maybe there's an updated list somewhere)? And how much did it cost?
 
1am7h30n3 said:
Is that Mikrotik an approved device for Afrihost LTE (checked on the website, only saw 4 devices in the general questions section, maybe there's an updated list somewhere)? And how much did it cost?
Click to expand...
It is an approved device, wished they supported the other Chateau's as well, like the chateau LTE18 AX. They have really awesome 5G devices as well.

The LTE12, is between R4200 and R6200
 
Classic loadshedding speeds on MTN fixed LTE.
This connection hits 50mbps without problem when there is no loadshedding.

1706375052501.png
 
@Afrigirl
please assist.

download speed below 1Mbps all day . upload at normal 30/40 Mbps
have logged with ticket number ZWJ-521-19100
they could not assist.
this is a business connection that requires online access all the time.

thanks
 
jones123 said:
@Afrigirl
please assist.

download speed below 1Mbps all day . upload at normal 30/40 Mbps
have logged with ticket number ZWJ-521-19100
they could not assist.
this is a business connection that requires online access all the time.

thanks
Click to expand...
Hello.

When did the issue start and which router model are you using?
 
jones123 said:
Huawei B535-932 was fine saturday when i left work. Not fine when i started this morning. so started somewhere in between
Click to expand...
A fault was logged was logged with MTN, REQ000004811770
How are the speeds now?
 
What is acceptable in terms of packet loss on these connections?

My Ping plotter trail is about to run out, but this is the data I could gather from our 50mbps uncapped LTE connection over the past week.
Ignore the 2 hour sections of grey, that is load shedding, the 12+ sections of grey are cable theft.
1706680051289.png
1706680094134.png
 
@Afrigirl or @AfriNatic, can either of you please assist me?

I logged a support request for non-functioning fixed LTE (MTN) on Tuesday night. But my Internet is still dead, and other than apologies I've only been told other clients are also experiencing this issue and that it has been raised with MTN and that Afrihost is awaiting feedback from MTN. Last feedback received was yesterday at 3PM. I've had to buy data bundles to access Internet in the interim which is prohibitively expensive for general Internet usage.

Details of support request:
" I have moved address and setup my modem at my new address... But after setting up my APN as I have always done (ws.afrihost.fwa with profile afrihost) on the modem, the modem repeatedly connects, disconnects & then reconnects to the network. Speedtest & Afrihost app reports no Internet connection. I have excellent 4G speeds on my afrihost mobile sim card in my phone, so there is definitely signal. The modem also shows full signal. The modem's status light keeps flashing instead of remaining lit. Never before has the modem showed this behaviour of switching between connected/disconnected every couple of seconds on the Huawei login page."

GMO-149-79564
LTE Department Escalation reference: FMH-165-93321
 
Koolskenker said:
@Afrigirl or @AfriNatic, can either of you please assist me?

I logged a support request for non-functioning fixed LTE (MTN) on Tuesday night. But my Internet is still dead, and other than apologies I've only been told other clients are also experiencing this issue and that it has been raised with MTN and that Afrihost is awaiting feedback from MTN. Last feedback received was yesterday at 3PM. I've had to buy data bundles to access Internet in the interim which is prohibitively expensive for general Internet usage.

Details of support request:
" I have moved address and setup my modem at my new address... But after setting up my APN as I have always done (ws.afrihost.fwa with profile afrihost) on the modem, the modem repeatedly connects, disconnects & then reconnects to the network. Speedtest & Afrihost app reports no Internet connection. I have excellent 4G speeds on my afrihost mobile sim card in my phone, so there is definitely signal. The modem also shows full signal. The modem's status light keeps flashing instead of remaining lit. Never before has the modem showed this behaviour of switching between connected/disconnected every couple of seconds on the Huawei login page."

GMO-149-79564
LTE Department Escalation reference: FMH-165-93321
Click to expand...
Hi.

I am sorry, we dropped the ball here. Some of the LTE SIM cards have been deactivated by MTN and we are working on replacing those SIM cards, ensuring that the package is cancelled effectively immediately and the client is credited before receiving the new SIM card.
 
Thanks for the explanation @Afrigirl, I really appreciate the quick response & background detail.
Looking forward to getting that new sim card!
 
Afrigirl said:
Hi.

I am sorry, we dropped the ball here. Some of the LTE SIM cards have been deactivated by MTN and we are working on replacing those SIM cards, ensuring that the package is cancelled effectively immediately and the client is credited before receiving the new SIM card.
Click to expand...

Can you elaborate? My Afrihost Fixed MTN sim has also not been able to connect for days now.
 
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